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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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I purchased a Momo watch and it was defective. They completely ignored my eMails and I had to file with BuySafe to get my money back. Another order "got lost in the mail" and again, I had to file with BuySafe to get the money back. BuySafe doesn't refund the shipping costs! I paid for three watches, got one defctive one and I am out the shipping cost for two orders. I will never ever buy here again.
STAY AWAY FROM JOMASHOP
ONLY TROUBLE
I was on hold for 2 hours, then got disconnected. After calling again, I got a recording, telling me that the store was closed now.
The next day I called an no way to get through.
All of my email were ignored - never received an answer.
These people are are dishonest!
AVOID AVOID AVOID
No customer service at all.
They will ignore your eMails if you report a problem.
They do not offer manufacturers warranty.
Many of their products are returns that are re-packaged returns.
Just look at other websites and you will find a bunch of bad reviews about them.
Many people complain about Jomashop.
STAY AWAY STAY AWAY STAY AWAY
Exceptionally bad, yes. They printed in the text that the product had a 30 return guarantee... yet did not honor that nor would they discuss the fact that the product arrived faulty. There was no refund or replacement of product.
Worst customer service experience of my life. They scratched my $300 watch - when it was in for warranty repair, only had it 5 weeks - and they will not replace it or refund my money. Technically i have owned this watch for 20 weeks. It has been in their possession for 15 of the 20 weeks. I regret that i was traveling and could not send it back for full refund as soon as i noticed it was defective. I missed the refund date by 10 days. Customer hung up on me, called me "stupid" and that it is okay for a "used" watch to have scratches. I didn't go rock climbing with this thing. Give me a break. This place only cares about getting you to give them $$. They don't want a customer, they want $$. WILL NOT RECOMMEND.
Top notch website and super fast shipping. I have purchased many luxury items from this site - including a Cartier watch, a Tag Heuer watch, and many others... I've been very impressed and I know that their items are authentic.
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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