JomaShop

My experience thus far with Jomashop has been amazing. I ordered Creed Aventus and Parfums de Marley Layton this time around. Pristine packaging, fast delivery. I highly recommend Jomashop for anything from fragrances, watches, to designer wear.

I am extremely dissatisfied with Jomashop's customer service. They talk a good game about how important customer satisfaction is to them but that is all it is-talk.
I purchased a Baume & Mercier watch as a replacement for an almost identical watch which I had purchased from them in November 2023 which had been lost for months.
The second watch was taken from its box, tried on for size (it was too big) and immediately put back in the box in anticipation of going to a jeweler to have links taken out of the band. Ironically, we found the original watch the next day and subsequently got authorization from Jomashop to return the new watch.
When Jomashop received the watch they responded that it was not eligible for return because of scratches on the band and bezel. Neither my wife, nor I, did anything to cause these scratches. The watch was never worn. One cannot help but wonder if someone at Jomashop put these scratches on it to avoid having to grant a full refund of the purchase price.
In a subsequent discussion with a customer service representative, she was very cold and impersonal and offered a partial refund, charging a 15% "restocking fee" on a take it or leave it basis. I took it because we have no use for two nearly identical watches.
I will never deal with Jomashop again because I do not trust them and they have demonstrated a cold indifference to their customers. BEWARE!

Recently bought 2 watches. They were delivered without any problems. When trying to return a third watch; Jomashop presented obvious hurdles:
The return software prevented filing a return. On inputting the transaction i.d. number; you received an error message indicating the number was not recognized. On checking the internet, I found a multitude of consumers with a similar experience. I conclude that the return process is a sham. I called them and was told they would review my return request and get back to me. They didn't. So, I called, was told I could return the watch, that they would send me a return label then deduct $13.75 for their trouble. After several days, they emailed acknowledging their acceptance of my return indicating a return address label was attached. The return label attachment was missing. After more calls, I gave up and sent my watch back paying UPS much more $ than the $13.75 quoted me. I recommend making sure you want the watch before buying it from Jomashop.

Last Order: M404QYGI.
Products are good in general and of course prices as well. But customer service is really bad. So good luck y'all buying here, because if you have any problem, delay or concerns with your order, no matter what you ask them, or how many times you try, they'll answer the exactly same thing in every email (which probably is not going to be the answer you're looking for).

Very nice authentic glasses, for the price was really surprised Saw it on YouTube was skeptical of buying out. First quality is really nice and would recommend to anybody that is looking for expensive glasses. Order # M404LJ2K

Awful customer service and then, they sent me a Seiko that obviously was previously returned, because the seconds hand stopped halfway between the minute marks. I had to return it, pay for return shipping, pay for the "free" shipping they offered to send me the Seiko in the first place, plus "handling". And that defective Seiko now goes for sale again to another fool like me.

I purchased a pair of glasses on Jomashop at an increíble price also bought a watch at the lowest price on the market. Shipping was fast and I received notifications from the moment it was shipped until it was delivered. I'm more than satisfied, I'm surprised with the value Jomashop offers, best price with excellent service. 👌

Jomashop exceeded all my expectations! From their vast selection of luxury fragrances to their impeccable customer service, every aspect of my shopping experience was top-notch. Their website is user-friendly, making it easy to find exactly what I was looking for. Plus, their prices are unbeatable, offering incredible value for high-quality products. I highly recommend Jomashop to anyone in search of luxury watches and exceptional service. Five stars all the way!

Placed order for a perfume which got lost on the delivery, they refused to replace or provide refund for the item. Disputed against credit card by showing fake proof of delivery when in fact was not. USPS shows nothing. AVOID at all costs

Purchased some watches from jomashop, when they arrived the box was squashed, damaging one watch. Sent photo clearly showing content damage but they will not replace. Wanting pictures of don't have. Just an excuse not to fo anything. Think twice before you buy from jomashop, because if there is a problem with your purchases they are not going to do much to rectify.
I will never use them again. Buy local.

Look at Photo.

Guess what Guys, the customer service team offered to send me a new empty box from USA to Australia. The watch looked OK to them in the picture, yet my partner will not wear it has one bent link.
You would think they would send a replacement watch not an empty box as a good customer service gesture, BUT NO?

Save yourself the headache and buy from someone else.

JOMASHOP don't have a lot of good reviews when it comes to customers service. That must tell you something?

Jomashop offers a variety of luxury brands and items at comparably affordable price. However, I found return process and policy are not so favorable for buyers for having buyers absorb the return label fees, etc. Communication with customer service was not a top notch. Response received a day later each time when asked a question.

I'm a watch aficionado. My mother had a thing for this particular watch, I remember from when I was a kid she mentioned to me on the week of my wedding. At that particular moment I remembered I didn't have picked one to wear for the special day. I came to jomashop to waste time and searched this beauty found them at a very reasonable price then realized I got even a better deal on it than I was originally thinking. Went for it financed through the recommended company on jomashop process took literally seconds. My fear was to not get it that same week. It made it here in just couple days on regular delivery. I have no specific words to describe how satisfied I am with my experience with you guys. Thanks

I recently purchased a Casio G-Shock, and this is best experience, compared to other services. The website was easy to navigate and had a wide variety of watches and other stuff to choose from, making it easy to find one that fit my style and needs. The ordering process was simple and straightforward, and my G-Shock arrived quickly and in perfect condition.

I also appreciated the reasonable pricing and the excellent customer service. Overall, I highly recommend this internet-magazine to anyone looking for a high-quality wristwatch at a reasonable price. Thank you for such a positive shopping experience

I ordered Ray-ban sunglasses. I picked the ones off Jomashop specifically because of the case pictured with the glasses. If it was the regular case I may not have got them but this case made the glasses stand out from the others so I was happy to make this purchase. When I got my glasses they did not come with the case. I contacted customer service 3 times but never got a response. On my 4th email the Jomashop representative basically said, "we sent you what we had, oh well." I'm really pissed about their inability to do anything to make the situation right. And there was no disclaimer online about getting different cases. The picture below is the case advertised with the glasses and a screenshot of the Jomashop employees response.