Since my last review was helpful to someone I had to update because it had been a long time. I wrote to the website a couple months ago & got a response from someone who couldn't answer any of my questions. She told me to contact the store which I knew for a fact they couldn't help with points as I had asked before & they told me to contact corporate, why I wrote to HQ since it looked like...
“Well done Sally's!”
• Previous review
I had so many issues with Sally's before but I will always try to give updates, especially for the company's that are improving & care about their reviews. The website people have been outstanding lately & I'm very impressed. Everything on my account is finally updated & corrected. I had to get back in touch a few times to get it squared away & explained but they are way better & I'd recommend them now.
“BIG difference between the website & the stores!”
The people I've spoken to from the website aren't always the nicest & that's putting it lightly. The store, however, I haven't been to one where they aren't nice. Maybe some are a little more quiet but VERY willing to help & if they can't they will try to get someone who can! The people online really don't want to be bothered, it's more like either order something or don't-all they know & anything more than that is too much, so they get annoyed. When I first became a member I spoke to 1 nice person-she must have left, haven't heard a friendly voice ever since & that is what I'm reviewing the website. Not just the people but the site isn't accurate or helpful. Things tend to imply that you can only get a LOT of products online & not in stores. I don't know how many times I've called stores to find out they did have what I was looking for but it would have been nice to know when I looked online that 3 or so lines of products were not just online & that stores DO in fact carry them too! It's very misleading & makes me as a customer not want to shop at Sally's anymore, as if they didn't give me enough reasons before but I don't like being "lied" to time & time again. I refuse to order anything online from them... if it's not in the store, I'll get it somewhere else or find any way else but I will not deal with Sally.com