Sakuraco

Sakuraco puts together wonderful snack boxes with an interesting assortment of sweet and savory items! We especially love the different tableware items we have received! Fully recommend Sakuraco for a delightful, Japanese snacking experience!

Unlike every single subscription service, Sakuraco does not send renewal emails before charging your payment method. So, if you only wanted to experience the boxes for a year and think, since you only signed up for a year that's all you'll receive, you'd be wrong! And your card will be charged out of the blue and without your permission. Deceptive business practice and overall shady.

The first box was shipped on november the 17th, the second one was shipped on december the 19th. Today is january the 8th and none of my boxes have arrived yet! - writing from Italy.

Also, I totally didn't buy the second box on purpose. It appeared as if I was only buying one month, the next month they charged me out of the blue and that's when I realized it was actually a monthly plan.

Got a discount for a major discount for a year long subscription box at a time when I could financially afford it.

Most of the boxes were pretty mid, maybe 3-4 out of the 8-10 items were good but that's expected of a subscription box.

A year passes and I received no prior notification/reminder when the forced renewal will happen. I'm suddenly charged at midnight. 10 minutes after I'm charged, I go to cancel the subscription and submitted a ticket to ask if there's any way to cancel the subscription or even change it from a $550 year long subscription to just one month but no matter how much I plead, they say there's a no refunds policy. I hope they take this money and donate to the Japanese charities to cover the recent disasters because otherwise I'd be pretty upset with the whole situation.

Every other subscription service I've had either remind you when they're about to take over half a grand from you or their customer service team is pretty nice about giving concessions to polite and genuine requests but having an absolutely no refunds policy feels gross for a company to have.

They offered to not send me any boxes and instead give me credit to buy items worth the boxes on their store but I didn't want to spend the money to begin with so this has been a super negative experience for me.

Large range of tasteful products prepared with care. Receiving the boxes each month brings a little bit of the Japanese magic and tradition to our home.
Thank you Sakuraco

I placed my order on 12/13. My packaged was marked delivered on 1/3 and after 72 hours of not seeing my package actually delivered, I contacted Sakuraco. I even spoke directly to a mailman to help me check for all the packages and he couldn't find anything from Sakuraco. Almost a week later, Sakuraco still refuses to refund me.

Amazing, beautiful snacks with flavors uncommon to where I am from. Definitely worth the money in my opinion. Absolutely adorable plate this month and the sakura tea is so pretty

WARNING: Sakuraco and Tokyo Treat operate a scam. This company uses a predatory and deceptive business practice which deliberately uses an "Auto-Renew" opt-in on any purchase regardless of its duration (ie, 1 month, 3 month, 6 month, etc) without disclosing this fact. No account is set up is necessary. No emails are sent to purchaser (or receiver) of this service, disclosing auto-renew will be taking place. Their customer service portal is deliberately broken, and no claims can be filed. Their customer service department does not respond to email (or expensive international phone calls) to resolve the issue. Tokyo Treat / Sakuraco does not process a refund, based on their predatory practices. AVOID these services.

I ordered a 3 month subscription for a birthday gift and after 14 days, it still has not been delivered. Nothing I have ordered from anywhere internationally takes this long, nor has such inaccurate and useless tracking. The tracking is through some company 17Track, and it is worthless. My box (if real) has been in and out of USPS facilities over 6 times in the past 11 days it has apparently been in the US. BUT which USPS locations? No idea. (See image of latest tracking information) The Sakuraco website FAQs section clearly states that 1. If a box is lost or does not show up, it is not THEIR fault and will not reimburse you. If they ship you a new box to replace, you have to pay shipping again. 2. If the box is lost or missing, you are responsible for calling the delivery service or USPS for help. Well, 17Track has no phone # (and is located in China) and runs on Chatbot (useless) and the tracking number that is given to you, is in no way a recognizable tracking number to USPS, so they are unhelpful as well. Cancelled my subscription but did not receive email confirmation like I did get one when I signed up for the subscription. I took screenshots to verify with my CC company if needed as others have complained about the auto renewal without notification.

Didn't like half of the sweets and treats but the box and items were really cute and pretty! Worth ordering one box and see if that's your thing or not. :)

Auto-Renewal plan is not visible before purchase. Once you miss the cancellation date, you are stuck for the next period. They make the cancellation as difficult as possible. I will take legal action.

My husband ordered a box similar to this company for our daughter and Sakuraco for me for Christmas! As things have slightly winded down we all sat down steeped some matcha with genmaicha and enjoyed reading through the booklet and sharing each snack. I have a 14yo and 10 yo and they both enjoying hanging out and tasting all the scrumptious snacks. Some came as a single packet but we also received a whole pack of individually wrapped daifuku! It was so fun drinking tea and sharing! This is a great gift for a family activity once a month! Iitadakimasu!

Oh best of all... this company included a cute made in Japan snack dish! It will be my favorite dish! Hope to collect more!

They renewed my subscription despite being told directly that I did not want it to be renewed a month prior. Then offered no alternative for refund (forcing a payment of three months) despite the service not being received. Plus the boxes were often late by a month or came in batches. Scummy company with many fake reviewers on various sites. When you're more immoral than Uber, there's a problem.

We really enjoy getting our monthly Sakura Co box of goodies. The sweets, savory treats, tea and some item (plate, chopsticks). This month's plate was special- reminiscent of kintsugi craftwork.

Sakuraco (Tokyotreat) business tactics are shady and deceiving. They renew your plan without notifying you or alerting and there is nothing that gives you the impression that it will be renewed automatically. And even if you cancel the renewal on the same day, they will not issue any refunds. This is how they get your money, by doing dishonest practices. Besides, their boxes have longer shipping times than all the other snack boxes subscription, literally the worst. Get Bokksu instead, they know how to treat a customer.

They gave me the wrong plate, most of the products were stale
Aside from that they did not cancel my subscription even though i directly sent them a ticket telling them to do so, they said they cancelled it but they charged me again the next month.
They also didn't remove my payment info, this company is a scam.

Just got my first box And I am so excited to try everything! It was gorgeously packaged, the book that comes with it is great, the houseware this month was a cloth to wrap stuff in elegantly, and what I've tried of the snacks are delish! My only issue was that there were two items in the box that I couldn't find in the book and as I have dietary restrictions, I will have to give those to my husband to be my guinea pig. But I am so excited and can't wait to tuck into everything! I tried the lemon jelly. So good. And the mochi. Seriously fun and yummy! It's a food adventure in a box! Thanks Sakuraco

Every aspect of the wording on the site makes it appear that your plan is not going to renew itself. The site does not send you any warnings that your subscription is about to renew. I just was surprised with a $150+ renewal charge out of nowhere, and the Terms of Service say that no refunds are allowed. On top of the subpar box contents (it's the same jellies, Hostess-like cakes, rice crackers, and salty snacks every month), their deceptive business practices have deterred me from ever buying a TokyoTreat box again.

Seriously, I am extremely disappointed for this time round.
Received the box dented, very badly.
Sadly, those crackers inside the box has broken.

Shoddy packaging. Found a snack is not supposed in this box. Also the Usagi Marshmallow did not come in a pair! Why? (Photo as attached) pls explain. Thanks.

I ordered over a month ago and have not received the box. There has been absolutely no communication letting me know what happened to it or if I ever will end up getting it. Their website offers little to no information and is somewhat difficult to navigate. If I ever receive the box, I'll update with how I feel about it's contents, but at this point it looks like they just charged my credit card and forgot all about me.

They have great boxes filled with goodies i've never had before but the part of the business that leaves a sour taste for me is the model. They don't really help you in the service department or are very understanding. Everything is a sales final kind of case and renewal's are up to a year without notice or warning. So $500 without approval once you sign up for a box. Fun box, just be careful on the subscription

Salve, ho deciso di lasciare la mia review in italiano perché la vostra incredibile box è arrivata fin in Italia. Sono deliziose, un piccolo pezzetto di Giappone :) La box di febbraio è quella che mi è piaciuta di più.

Yet to recieve box after 30+ days, no uptades on arrival time at all, total waste of 45 dollars. To make things worse they have an extremely shady cancellation policy, they charged for another box even tho i tried cancelling before a month had gone by, apparently you can't cancel within 48 hours of rebilling of your subscription. The site also makes cancelling the box very tedious, requiring the customer to scroll all the way down and manually write CONFIRM to cancel the subscription. Overall a bad experience, can't comment on the box itself as it hasn't arrived yet and doesn't look to be arriving.