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Sakuraco

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Texas
1 review
0 helpful votes
Follow Jessica H.
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A wonderfully curated snack box with top notch Japanese treats, both savory and sweet. Each box is themed for the season, much like traditional Japanese cooking, and every snack included is elegant and fun to experience. I highly recommend this subscription box to anyone who has lived in Japan and misses the amazing quality and uniqueness of snacks, or anyone who just loves Japanese culture. There are enough snacks in each box to take you through a whole month if you like, or to eat up quickly if that is your preference.

This box is definitely targeted at adults, and does not disappoint. I started out with a 3 month test and am expanding my subscription after only the first box- worth every penny!

Date of experience: March 24, 2021
New Zealand
1 review
0 helpful votes
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Great box
April 14, 2021

Fantastic box, with excellent sweets. Great quality and great variety. And the booklet that comes with the box is also very good.
The ceramic mug is a bit unnecessary, though, especially if one of those items will be coming every month - they'll just keep piling up in my home unused.

Date of experience: April 14, 2021
Tennessee
1 review
0 helpful votes
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The snacks are fantastic, and I hope they keep their service running for a long time. Every single box feels delicately packed, and all of my snacks have arrived in great condition. The kitchenware is sturdy and cute.

This would be a great gift for those who have trouble trying new things - none of it has been a miss and the flavors are incredibly unique. They seem to care a lot about their customers.

Date of experience: March 31, 2021
Washington
1 review
0 helpful votes
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I LOVE THIS BOX
October 16, 2022

We just received our second Sakura box today. The snacks, treats, and tea in each have been delicious so far. Each box also has arrived with a beautiful little surprise dish that I can use beyond the box! I highly recommend!

Date of experience: October 15, 2022
Norway
1 review
0 helpful votes
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Beautiful autumn theme!
October 7, 2022

Amazing items as usual. It had a great autumn theme, and I loved both the ceramic little bowl and the maple leaf shaped cookie has to be one of my favorites. It's supposed to arrive next month but I got it already and I couldn't be more happy! So fast delivery

Date of experience: September 29, 2022
Portugal
1 review
0 helpful votes
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Large range of tasteful products prepared with care. Receiving the boxes each month brings a little bit of the Japanese magic and tradition to our home.
Thank you Sakuraco

Date of experience: January 13, 2024
Canada
3 reviews
0 helpful votes
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Overall pretty good but have to agree with other reviews that the box isn't cheap. With shipping it's almost US$50 per box, and most of the snacks, while tasty, aren't anything dissimilar to what you can find in Asian supermarkets in North America. For the May box the special snack was the puffer fish, but the air-filled plastic bag wasn't enough to protect it and there was no extra cushioning whatsoever so it came crushed into many pieces and it was quite disappointing. The info booklet was a nice touch and pleasant surprise, and there were two extra snacks from the April box included. I like the box and the marketing and packaging are beautiful, but on the fence because of cost and not sure if I would continue to subscribe once my current one is up.

Date of experience: May 14, 2021
Aland Islands
1 review
1 helpful vote
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Okay enough
April 17, 2021

Saw Sakuraco ad via my Tokyo Treat box and decided to give it a try as I love traditional japanese sweets.

Got April box. Unfortunately I'm not too fond of the inedible stuff like porcelains, and to make it worse, my cup was somewhat chipped below the sakura pattern.

Some cakes were dry as I feared, but over than half others were good and I actually did love some items.

In all, my first Sakuracobox was less satisfying than my first TT box, but I will still give it some try regardless.

I hope May box will be better experience. Still wishing we could trade the porcelains with more snacks instead.

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Bittersweet (: /):
August 24, 2022

Opening the first box was a holiday experience. The box itself is beautiful, and the presentation of the information booklet and the snacks and tea inside is immaculate. Everything fits so nicely.
Sorting through and reading about the snacks and tea is fun, and ingredient information is given in the booklet as well.
The saddest thing was creating a pile of snacks we could have, and a pile of snacks that we could not have. I went to the Sakuraco site to see if there was an option for a totally vegan box, but to no avail.

This box subscription was a gift to us, and we're so excited to get them for the next couple of months, but I'm really not looking forward to the same ritual of sorting out the snacks we can't have.):
If there was an option for a totally vegan box, even if it meant repeats of snacks, I would renew this subscription for myself.

Date of experience: August 23, 2022
Canada
1 review
0 helpful votes
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Didn't like half of the sweets and treats but the box and items were really cute and pretty! Worth ordering one box and see if that's your thing or not. :)

Date of experience: May 30, 2023
Italy
1 review
1 helpful vote
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My boxes never arrived
January 8, 2024

The first box was shipped on november the 17th, the second one was shipped on december the 19th. Today is january the 8th and none of my boxes have arrived yet! - writing from Italy.

Also, I totally didn't buy the second box on purpose. It appeared as if I was only buying one month, the next month they charged me out of the blue and that's when I realized it was actually a monthly plan.

Date of experience: January 8, 2024
Texas
1 review
1 helpful vote
Follow Jessica W.
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I placed my order on 12/13. My packaged was marked delivered on 1/3 and after 72 hours of not seeing my package actually delivered, I contacted Sakuraco. I even spoke directly to a mailman to help me check for all the packages and he couldn't find anything from Sakuraco. Almost a week later, Sakuraco still refuses to refund me.

Date of experience: January 9, 2024
Singapore
1 review
0 helpful votes
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Bad
September 25, 2023

Seriously, I am extremely disappointed for this time round.
Received the box dented, very badly.
Sadly, those crackers inside the box has broken.

Shoddy packaging. Found a snack is not supposed in this box. Also the Usagi Marshmallow did not come in a pair! Why? (Photo as attached) pls explain. Thanks.

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+1
Date of experience: September 25, 2023
Germany
1 review
0 helpful votes
Follow Freddy A.
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Beside the really beautiful box and the great, informative booklet I just love the variety it provides. Although for vegetarians the most edible thinks are sweets, these don't get boring, as they offer different types of texture and taste.

Date of experience: March 22, 2023
Michigan
2 reviews
6 helpful votes
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Autorenew gets you every time
February 5, 2022

They have great boxes filled with goodies i've never had before but the part of the business that leaves a sour taste for me is the model. They don't really help you in the service department or are very understanding. Everything is a sales final kind of case and renewal's are up to a year without notice or warning. So $500 without approval once you sign up for a box. Fun box, just be careful on the subscription

Date of experience: February 5, 2022
Washington
1 review
0 helpful votes
Follow M T.
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Would be 0 if possible
January 8, 2024

Got a discount for a major discount for a year long subscription box at a time when I could financially afford it.

Most of the boxes were pretty mid, maybe 3-4 out of the 8-10 items were good but that's expected of a subscription box.

A year passes and I received no prior notification/reminder when the forced renewal will happen. I'm suddenly charged at midnight. 10 minutes after I'm charged, I go to cancel the subscription and submitted a ticket to ask if there's any way to cancel the subscription or even change it from a $550 year long subscription to just one month but no matter how much I plead, they say there's a no refunds policy. I hope they take this money and donate to the Japanese charities to cover the recent disasters because otherwise I'd be pretty upset with the whole situation.

Every other subscription service I've had either remind you when they're about to take over half a grand from you or their customer service team is pretty nice about giving concessions to polite and genuine requests but having an absolutely no refunds policy feels gross for a company to have.

They offered to not send me any boxes and instead give me credit to buy items worth the boxes on their store but I didn't want to spend the money to begin with so this has been a super negative experience for me.

Date of experience: January 8, 2024
Virginia
1 review
0 helpful votes
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My husband ordered a box similar to this company for our daughter and Sakuraco for me for Christmas! As things have slightly winded down we all sat down steeped some matcha with genmaicha and enjoyed reading through the booklet and sharing each snack. I have a 14yo and 10 yo and they both enjoying hanging out and tasting all the scrumptious snacks. Some came as a single packet but we also received a whole pack of individually wrapped daifuku! It was so fun drinking tea and sharing! This is a great gift for a family activity once a month! Iitadakimasu!

Oh best of all... this company included a cute made in Japan snack dish! It will be my favorite dish! Hope to collect more!

Date of experience: January 5, 2024
Canada
1 review
2 helpful votes
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Scam Company
August 26, 2023

They renewed my subscription despite being told directly that I did not want it to be renewed a month prior. Then offered no alternative for refund (forcing a payment of three months) despite the service not being received. Plus the boxes were often late by a month or came in batches. Scummy company with many fake reviewers on various sites. When you're more immoral than Uber, there's a problem.

Date of experience: August 26, 2023
California
1 review
9 helpful votes
Follow Imani R.
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Boxes typically took 20+ to arrive
(this is after they make you pay for express shipping) after shipping meaning the snacks were stale and broken.
On top of that, Sakuraco does not offer customers renewal reminders whether you have a month, 3-month, 6-month or annual subscription. They are also completely non-refundable, zero exceptions.

After having an annual subscription I missed my cancellation date by a few hours, but Sakuraco renewed my annual subscription and refuses to cancel or refund me. I now owe $540 for snack boxes I do not want.

How hard would it be for Sakuraco to send a reminder a week or two before an annual plan renewed?

+1
Date of experience: July 29, 2022
Florida
1 review
4 helpful votes
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Where is my package?
January 26, 2023

I ordered over a month ago and have not received the box. There has been absolutely no communication letting me know what happened to it or if I ever will end up getting it. Their website offers little to no information and is somewhat difficult to navigate. If I ever receive the box, I'll update with how I feel about it's contents, but at this point it looks like they just charged my credit card and forgot all about me.

Date of experience: January 26, 2023

Overview

Sakuraco has a rating of 4.3 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sakuraco most frequently mention japanese culture, sakuraco box and high quality. Sakuraco ranks 27th among Food & Drink sites.

service
110
value
112
shipping
113
returns
40
quality
112
This company does not typically respond to reviews
+95