Sakuraco has a rating of 3.47 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sakuraco most frequently mention japanese culture, high quality, and long time. Sakuraco ranks 14th among Food & Drink Other sites.
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Sakuraco puts together wonderful snack boxes with an interesting assortment of sweet and savory items! We especially love the different tableware items we have received! Fully recommend Sakuraco for a delightful, Japanese snacking experience!
Unlike every single subscription service, Sakuraco does not send renewal emails before charging your payment method. So, if you only wanted to experience the boxes for a year and think, since you only signed up for a year that's all you'll receive, you'd be wrong! And your card will be charged out of the blue and without your permission. Deceptive business practice and overall shady.
I've gotten a lot of subscription boxes over the years and what was in them was not worthy of their price. However this box is different. These boxes are LOADED with tons of good stuff. The tea was delicious, and the snacks ranged everywhere from sweet to savory, and even salty. Believe me when I say they are all delicious. Plus the tableware piece that came with it was cute and elegant. I will be ordering these boxes for a long time.
Products used:
I used all the snacks and the cup is delightful.
Sakuraco puts together wonderful snack boxes with an interesting assortment of sweet and savory items! We especially love the different tableware items we have received! Fully recommend Sakuraco for a delightful, Japanese snacking experience!
Large range of tasteful products prepared with care. Receiving the boxes each month brings a little bit of the Japanese magic and tradition to our home.
Thank you Sakuraco
Beside the really beautiful box and the great, informative booklet I just love the variety it provides. Although for vegetarians the most edible thinks are sweets, these don't get boring, as they offer different types of texture and taste.
Products used:
Sweets and Snack
Amazing, beautiful snacks with flavors uncommon to where I am from. Definitely worth the money in my opinion. Absolutely adorable plate this month and the sakura tea is so pretty
Products used:
Everything
Unlike every single subscription service, Sakuraco does not send renewal emails before charging your payment method. So, if you only wanted to experience the boxes for a year and think, since you only signed up for a year that's all you'll receive, you'd be wrong! And your card will be charged out of the blue and without your permission. Deceptive business practice and overall shady.
My husband ordered a box similar to this company for our daughter and Sakuraco for me for Christmas! As things have slightly winded down we all sat down steeped some matcha with genmaicha and enjoyed reading through the booklet and sharing each snack. I have a 14yo and 10 yo and they both enjoying hanging out and tasting all the scrumptious snacks. Some came as a single packet but we also received a whole pack of individually wrapped daifuku! It was so fun drinking tea and sharing! This is a great gift for a family activity once a month! Iitadakimasu!
Oh best of all... this company included a cute made in Japan snack dish! It will be my favorite dish! Hope to collect more!
The first box was shipped on november the 17th, the second one was shipped on december the 19th. Today is january the 8th and none of my boxes have arrived yet! - writing from Italy.
Also, I totally didn't buy the second box on purpose. It appeared as if I was only buying one month, the next month they charged me out of the blue and that's when I realized it was actually a monthly plan.
We really enjoy getting our monthly Sakura Co box of goodies. The sweets, savory treats, tea and some item (plate, chopsticks). This month's plate was special- reminiscent of kintsugi craftwork.
Tip for consumers:
There is a guidebook each month
Products used:
All- snacks, tea, kitchenware
Got a discount for a major discount for a year long subscription box at a time when I could financially afford it.
Most of the boxes were pretty mid, maybe 3-4 out of the 8-10 items were good but that's expected of a subscription box.
A year passes and I received no prior notification/reminder when the forced renewal will happen. I'm suddenly charged at midnight. 10 minutes after I'm charged, I go to cancel the subscription and submitted a ticket to ask if there's any way to cancel the subscription or even change it from a $550 year long subscription to just one month but no matter how much I plead, they say there's a no refunds policy. I hope they take this money and donate to the Japanese charities to cover the recent disasters because otherwise I'd be pretty upset with the whole situation.
Every other subscription service I've had either remind you when they're about to take over half a grand from you or their customer service team is pretty nice about giving concessions to polite and genuine requests but having an absolutely no refunds policy feels gross for a company to have.
They offered to not send me any boxes and instead give me credit to buy items worth the boxes on their store but I didn't want to spend the money to begin with so this has been a super negative experience for me.
Products used:
Subscription box
Just got my first box And I am so excited to try everything! It was gorgeously packaged, the book that comes with it is great, the houseware this month was a cloth to wrap stuff in elegantly, and what I've tried of the snacks are delish! My only issue was that there were two items in the box that I couldn't find in the book and as I have dietary restrictions, I will have to give those to my husband to be my guinea pig. But I am so excited and can't wait to tuck into everything! I tried the lemon jelly. So good. And the mochi. Seriously fun and yummy! It's a food adventure in a box! Thanks Sakuraco
Products used:
Sakuraco box
I placed my order on 12/13. My packaged was marked delivered on 1/3 and after 72 hours of not seeing my package actually delivered, I contacted Sakuraco. I even spoke directly to a mailman to help me check for all the packages and he couldn't find anything from Sakuraco. Almost a week later, Sakuraco still refuses to refund me.
Tip for consumers:
I would give them zero stars if I could. As a first time customer, they did nothing to remedy my missing package.
Salve, ho deciso di lasciare la mia review in italiano perché la vostra incredibile box è arrivata fin in Italia. Sono deliziose, un piccolo pezzetto di Giappone :) La box di febbraio è quella che mi è piaciuta di più.
WARNING: Sakuraco and Tokyo Treat operate a scam. This company uses a predatory and deceptive business practice which deliberately uses an "Auto-Renew" opt-in on any purchase regardless of its duration (ie, 1 month, 3 month, 6 month, etc) without disclosing this fact. No account is set up is necessary. No emails are sent to purchaser (or receiver) of this service, disclosing auto-renew will be taking place. Their customer service portal is deliberately broken, and no claims can be filed. Their customer service department does not respond to email (or expensive international phone calls) to resolve the issue. Tokyo Treat / Sakuraco does not process a refund, based on their predatory practices. AVOID these services.
This is my first Sakuraco box and what a treasure it is! So many fascinating treats, the box seemed bottomless! And the Tsikimi rabbit dish is a piece of art. The booklet that comes with the box has beautiful pictures and information for each one of the items, plus a wonderful story of the Moon Festival. Having celebrated it while living in Taiwan and China it was fascinating to learn about the way the Japanese people experience this time of the year and the beautiful fall moon. Thank you, Sakuraco, for bringing a piece of Japan to our home!
I ordered a 3 month subscription for a birthday gift and after 14 days, it still has not been delivered. Nothing I have ordered from anywhere internationally takes this long, nor has such inaccurate and useless tracking. The tracking is through some company 17Track, and it is worthless. My box (if real) has been in and out of USPS facilities over 6 times in the past 11 days it has apparently been in the US. BUT which USPS locations? No idea. (See image of latest tracking information) The Sakuraco website FAQs section clearly states that 1. If a box is lost or does not show up, it is not THEIR fault and will not reimburse you. If they ship you a new box to replace, you have to pay shipping again. 2. If the box is lost or missing, you are responsible for calling the delivery service or USPS for help. Well, 17Track has no phone # (and is located in China) and runs on Chatbot (useless) and the tracking number that is given to you, is in no way a recognizable tracking number to USPS, so they are unhelpful as well. Cancelled my subscription but did not receive email confirmation like I did get one when I signed up for the subscription. I took screenshots to verify with my CC company if needed as others have complained about the auto renewal without notification.
I really enjoy these delightful surprises and table ware every month. Customer service is quick to reply to any questions. Happy with my subscription.
Tip for consumers:
Happy with this subscription.
Products used:
Sweets, snack treats and tableware
10/10 will buy again. Everything seems to be so well thought out. The theme was Autumn Moon Festival
Auto-Renewal plan is not visible before purchase. Once you miss the cancellation date, you are stuck for the next period. They make the cancellation as difficult as possible. I will take legal action.
Everything was just perfect and It did not disappoint one bit. Excited to see what's in store for the next box!
Products used:
Sakuraco
Saw Sakuraco ad via my Tokyo Treat box and decided to give it a try as I love traditional japanese sweets.
Got April box. Unfortunately I'm not too fond of the inedible stuff like porcelains, and to make it worse, my cup was somewhat chipped below the sakura pattern.
Some cakes were dry as I feared, but over than half others were good and I actually did love some items.
In all, my first Sakuracobox was less satisfying than my first TT box, but I will still give it some try regardless.
I hope May box will be better experience. Still wishing we could trade the porcelains with more snacks instead.
Tip for consumers:
Soft pastry and monaka may end up dry or saggy.
Products used:
All but cup
They renewed my subscription despite being told directly that I did not want it to be renewed a month prior. Then offered no alternative for refund (forcing a payment of three months) despite the service not being received. Plus the boxes were often late by a month or came in batches. Scummy company with many fake reviewers on various sites. When you're more immoral than Uber, there's a problem.
Amazing items as usual. It had a great autumn theme, and I loved both the ceramic little bowl and the maple leaf shaped cookie has to be one of my favorites. It's supposed to arrive next month but I got it already and I couldn't be more happy! So fast delivery
Tip for consumers:
Be careful with your box, it has fragile content like ceramics and glass!
Products used:
I ate all the food, and will be using the ceramics soon
My first Japanese snack box Love the variety of goodies in it! I like how some snacks have direct connection with the festive themeCan't wait to try them all I kinda like that it comes with a little mini guide booklet that introduces on the snacks and some info about Kyoto as well as the festive season in Japan. I find it to be pretty helpful & informative. Definitely tick my interest to visit Japan someday! I'm also quite impressed with their shipping speed too as I wasn't expecting it to arrive within 3 days time. Overall a great first time experience with Sakuraco Look forward for more boxes with festive themes like this in the future!
Tip for consumers:
it would be a fun & curious experience to have a try if u like Japanese goodies or snacks
Products used:
Snacks, Mini plate, Booklet
Sakuraco (Tokyotreat) business tactics are shady and deceiving. They renew your plan without notifying you or alerting and there is nothing that gives you the impression that it will be renewed automatically. And even if you cancel the renewal on the same day, they will not issue any refunds. This is how they get your money, by doing dishonest practices. Besides, their boxes have longer shipping times than all the other snack boxes subscription, literally the worst. Get Bokksu instead, they know how to treat a customer.
Products used:
3 month subscription with express shipping.
Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and home goodies in your Sakuraco box.