Lilly G.

I recently purchased a backpack for my daughter that is just too small and we returned it by shipping. The shipping carrier did not get it back to them w/i the shipping period ( hey had almost a week and a half to do so. More than adequate time.) It arrived one day late. So PB would only issue a merchandise credit for Pottery Barn Kids. There is nothing else I want from Potter Barn Kids as my daughter is past the relevant age, other than backpacks which are now too small. So it's a lost of almost $60 and it was not our fault it arrived late for Middle School, so it's a throw away merchandise credit for us. It was not our fault that the shipping company who had over a week and a half almost to get it to PB messed up and it arrived a day late. For a big company who claims to stand behind it's products and markets to parents to have such a hard line return policy, is disappointing. I would like to see a longer return period, and that credit could be transferred to be used at one of their other companies, rather than having a credit go to one of their company stores I want nothing from as my daughter has out grown the look of their backpacks and lunch boxes etc. I don't know of any other company that seeing that it was mailed w/i an appropriate time limit to more than safely arrive in time would not have just given us our money back, but they are real sticklers about things like that. Other companies under the circumstance would say: " You got it here, it was the shipper's fault, not yours, here, we'll fully refund your money, or give you a transferable credit to one of our other companies. But not Pottery Barn! This ticked me off so much, I probably won't purchase anything else from Potter Barn Teen etc al in the future because it left me with not a great feeling about the company. I tend to prefer companies that understand that sometimes thing don't get there even when you ship them w/i a very liberal time for them to arrive, like a week and a half. I have shopped with them for years now and never had a circumstance like this when something returned arrived a day over the return period, no fault of my own. I would expect a full refund under the circumstance, rather than the un yeilding annoying way this was handled. They are constantly sending stuff late, a little leeway on this matter would have been appreciated and kept me as a loyay customer. Had it been Land's End etc, a refund rather than a merchandise credit I can't use would have been issued immediately. So I'm done with Potty Barn and will shop else where for school gear, at places where the return polices are more liberal for parents like Land's End and Boden, JCrew. This item was sent in a perfectly reasonable amount of time to arrive on time and I felt PB should have been kinder. It's not my fault it arrived a aday later than it should have, it's the shippers fault.

I love Drugstore.com. Always pleased and like the fact that I can find things there that other stores don't carry or have stopped carrying. Speedy shipping etc. Prices are good as well.

I have had two different awful experiences with Kohl's on line. They sent the wrong item or damaged items and it was difficult to get the issues resolved. So we will never shop with them again.

I truly wish they would realize that size 14's etc don't necessarily want to wear bright jewel tones and leopard print or bits of lace on everything, or non natural fibbers, nor do they want to look like their 75 year old grandmother. The quality of what I have bought there has been good and held up to washing etc, but I don't buy anything but basic t-shirts there because the styles are so dated and tacky. I also hate the color pallet and prints they choose. I would kill for a great well styled symple a-line dress and t-shirt. I hate purple, red, and forest green, royal blue and animal prints. So there is not much there for me. Wish they would take a look at Eillen Fisher's collection and take some hints from there, ditch the lace, and tacky colors, and outdated church lady dress styles. I would not mind paying a lot more for garments from them. Same deal with the shoes and boots, the syles are just low brow, and not very with it. But everything single thing I have ordered from them has been very sturdy and held up through washings etc.

Loved the variety. Would be nice if you had some retro Smith College styles, or a few that said SMITHIE. Did not like the cuts of the t shirts. A nice boxy 100% womens men style tee would be great.

This is the best salt in the world! I was reluctant to buy it as we had bought so many raved about posh salts and been disappointed that they were not as good as Morton table salt. The Maldon salt is worth every penny and utterly delicious and special. It adds incredible taste to foods particularly fish, soups, salads, sauces, meat, poultry, mushrooms root vegetables, and anything where you are tossing together a lot of
Interesting vegetables, beans, rice, or pasta dishes just bring them up a few notches. The only thing I am not as fond of it on is eggs as it has a granular quality that ends up reminding me of egg shells, so stick with Morton there. We have switched from Morton as out table salt. I felt guilty I had decades of brand loyalty to that company, as had my mother, grandmother and great grandmother. We sill buy Morton and use it for recipes, eggs and certain things. It an outstanding salt as well and in all the years my family used it there was never a single issue with it's quality. But the taste of the Muldon in a good quality wet salt grinder is addictive. We tried it as it had some many 5 star reviews for chefs and foodies, and I can see why. It's good stuff. Robust and takes the taste of your meals up several notch and adds a special magic. Highly recommend!

I find the website a twee bit annoying. The need to make orders bigger to receive products is obx. I often encounter website difficulties and their shopping prices are too expensive. So often find myself starting my shopping there but in frustration hopping on Amazon and ordering everything from Amazon as the shipping is free and there are no playing what's my pass word. I pretty much mostly only shop with sites that offer guest check out as I can never remember my password, or have been too lazy to input it to a password manager. So anyplace I encounter that, I just leave and go to a merchant that does not bother me to play what's my password, or one that has better prices and selection.

I love there food and the site is incredibly well organized, the descriptions adequate, I bought a lot of food items including meat from them during the early weeks of lockdown. My only gripe is I wish that some items like bread did not have to have special shipping. A bagel is still good 6 days later, maybe give folks an option whether they want it over nighted or can deal with it being a little less fresh, as long as you give them a warning, that it will go bad soon. A stick of a smoked meat should not have to be shipped so expensively. A lot of the soups shipped in winter from a cold warehouse, to a cold postal warehouse, and delivered by a cold truck, to cold porch in many states and will survive just fine and could go 2 day shipping, especially if you are going to be microwaving it to kill anything. Their shipping is very expensive.

I live the styling at Nike, and the quality is good but the prices the last 19 years have felt abusive. I find the sneakers are not as comfortable. Almost always hot, too narrow, and so so heavy. Ples bring back the feel of your shoes in the 90's. The majority of their sneakers I can no longer wear all day as they weigh so much. I don't want to carry around 20 pounds of decorative rubber on a trip or on my feet during a run. So some variety in the line and maybe some retro tennis sneakers with a 70's or 80's look would be welcome.

If you go on Ebay & Etsy their vintage sneakers sell for more than their new ones and they are always snapped up quickly, so I can't be the only person wishing for a nice 208 pair of Nicke Airs with a thin flat sole some width in the middle and made of a airy light nylon. A pair of those of those come up on Ebay and it's a battle. So which they would re release some of the old lighter style that sit in a suitcase and were so light to pack and wear.

Innovative, stylish, well mannered, creative, playful, fantastic quality, Have been in love with this store since I was a teen and wishfully trolling through the aisles at Goodwill and the Salvation Army for their products. I an't afford to shop there much, but every time I do the place puts a robust smile on my face. The sales like Boden are amazing! They buyers have an eye like no one else. It's always fresh, innovative and tasteful and anything you buy you will still love in 15 years or 25. I don't think anything I have bough from liberty has ever gone in the dust bin, it's always something friends will be happy to take. Outstanding quality and design that is forever timeless and elegant.

I used to love BBB, but stopped shopping with them as much as the merchandise seem to like Sears, Kmart, JCpenny not keep pace with trends. The stuff all looks low end and like it would mostly be used in your Grandmother's trailer. You used to go in there and the bedding was wonderful and of the same quality as what you would find at Nordstrom and old Macy's before Macy's got kind a tacky.

I hope they can adjust quality and easy of ordering and the annoyances on the website and save themselves as I would be truly sad to see them go. The stock was so limited I bough few things for the dorm or for my home as they had nothing I liked the styling. The problem might be the Buyers. Where Walmart, target and Amazon have gone up, they, Land's End, Sears and Macy's have gone down.

When you can order and check out at Amazon and Target and have fresh tasteful styles in home goods being sold at Walmart (who would have called that?) why go to BBB and look for 1 or 2 styles of dust broom. Or 3 ugly brooms. They used to be the place that had 17 different scrubbers. So think what they are buying and selling is only appealing to older people, or people with limited income that can't afford to shop elsewhere.

I think better designed hipper products and of a slightly better quality and a website where one did not encounter an issue every time you tried to check out would go a long way. I think it's mostly the borning stock the high shipping and site hiccups. I shop with Amazon as I can get free shipping.

Love F& M's product line and customer service. The products are excellent. Expensive but worth it. Love the baskets!

So far, so good. Easy check out loved that you had guest check out which I always play rather than playing "What's my password?"

I ordered this blanket, said it was shipping then received an email saying they didn't have it anymore, but I just ordered it again. So what is going on? Is this deceptive advertising and I need to make a Better Business bureau complaint? Never experienced anything like this with a merchant.!

It's about time that a company brought size equity and style together. Hurray for JCrew for forming this company. The colors ways are glorious and styles fantastic. I love that one can see how the garments will look on different body types. Their exchange/return policy is great. My only peeves are that dislike about their clothing, is that I wish they had more 100% cotton clothing items, and that the cuts across one's back and upper arms are too tight at least for me. It's as if they were being cut for tiny women. I love soft, breathable, all cotton garments and don't like anything overly clingy. I don't know why all larger clothing lines seem to think larger women want to wear garments with lots of lycra, or poly blends, or want tees that cling. The styling is tip top, I just wish they would ditch the dependence on poly and lycra and depend on my breathable fabric choices like soft jersey. All of their styles are incredibly flattering, and slimming.

Keds are as good as they always have been. They hold up well and are light and comfortable. Love them. They do seem to sell out really quickly, far too early in the season.

South Moon has the cutest clothing! I love the sweatshirts and shoes. The prices are expensive though for trend clothes.

Hanna Andersson clothing may be outrageously priced but it NEVER wears out. The dresses, skirts, pj's, snow clothing and hats looked almost un worn, long after they had many uses and a gazillion washes. Their cotton tights were the only ones my incredibly texture fussy kid would wear without complaint. The leggins held up better than any other retailer. My daughter always descibed the snow suits as warm and light. So I would highly recommend their clothing, if you can afford the price point, and certainly if you plan on passing items down to the younger children in your family.

Every child in my family was raised wearing Striderite shoes. I happily followed suit, and was equally pleased. I was actually sad when my daughter sized out of them. They always wore well.

I have been displeased with the panties the last 6 years. Seems like they get more and more uncomfortable with elastic waist bands that are stiff and scratchy and am bummed that there are far less 100% cotton options than there used to be. O I have been buying more panties and bras from Gap. I wish they would bring back the former v- string with super soft or encased elastic, rather than what they are currently producing that feels like a luffa more than an actual waist band. I also wish there were more 100% cotton options. Another area of displeasure is the fact that they have gotten rid of the classic VS wide sweatshirt that I adored. Had I known they were going to phase out their lounge ware I would have bough enough of those to last me a life time. All my friends say the same things about the elastic and the fact that their panties are more like the Loved Ones now and less like under ware and bras you want to wear every day.