Hanna Andersson

All of the clothes fit like a whole size smaller in other brands. Threads are pulling and loose on two garments I have washed once and twice, following instructions. They refuse to price match during sales like every other reputable clothing brand does. I submitted 1-star reviews for my low quality items on their site and they did not publish them- only 5 stars to be seen! Wow, how honest!

I waited 37 minutes on hold with a terrible song on repeat to make a return. I was told the return label would arrive within 7 to 10 days via email and the refund even longer. I've loved the brand since my children were little, but this experience demonstrates how far the brand has eroded. I will not shop at Hanna Andersson again nor recommend it.

Placed an order a month ago. They did not send the pants, but did not tell me that for 2+ weeks. I called to replace 3 times. Each person said absolutes I'll get that right out & honor sale price. Each order was cancelled by Hanna Anderson. Tonight a 5th person calls me-can't honor that sale price but we'll ship free at full price. Huh? You made 4 errors & won't jo or original price? STAY AWAY.

I had a question about my order and Jillian ended the conversation before I was done. They really don't care about your questions or concerns and the help staff seem miserable. Whoever Jillian is, she should look for a new job because she gives the company a terrible name. It's always a shame when poor customer service ruins the brand experience. Do better.

The best customer service experience I have had in a long time. I can not fathom any negative review being legit other than a hateful person...

Not only are the patterns absolutely adorable but the quality is top notch as well.
As for customer service they are unbeatable. I had ordered 2 sets for a baby shower weeks in advance. I noticed they had arrived to my local FedEx but had just been sitting there for over a week. Being that the shower was in 2 days I started to panic and contacted Hanna for advice. They were beyond accommodating and understood my worries so shipped out my order again for overnight shipping AT NO COST to me. That means they ate the cost off both the shipping and additional product just to help me out, this is the type of customer service you never see anymore.

I can't thank Hanna Andersson enough for their accommodations and I will now be a customer for life.

I have bought dozens of sleepers for my foster children over the years, and they would last for years. The last couple I purchased ripped in the crotch within a couple of wearings. Customer service offered to send another one when it came in stock but never happened. I give up on these garments.

I ordered 3 items as a set for a baby gift. I just received an email cancelling 1 item and immediately started a chat, saying I did not want the other 2 matching items. I was told orders could not be modified once placed. But HA had just modified the order! Two different chats ended when HA hanging up on me. I love the quality of HA clothing and it has always been my "go to" vendor for my grandkids and baby gifts, so I was totally shocked to learn how rude HA's staff is! What kind of a company treats its customers this way?

I was charged twice for my order and couldn't get in touch with customer service. I even tried the website chat and it said expected wait time to be serviced by an agent is 13 minutes. 20 minutes passed and the timer still said 13 minutes. They make it impossible to reach an agent.

Made an order that after they cancelled my first order due to incorrect zip code they said, I had a 20% off coupon code for first time order that they now won't honor. Super frustrating and horrible customer service. They won't even let me cancel my pending order that was just replaced and now I have to wait to receive to ship back as I refuse to support businesses that do this type of stuff to customers

Not the most customer-friendly children's shop.

1 -- Customers must pay for return shipping. With higher prices, the challenge of fitting growing children, and Hann's wonky clothing size variations, returns can be prohibitively expensive.
2 -- Even if an item ordered goes on sale within hours of your purchase, Hanna makes no price adjustments. Not typical of most retailers.
3 -- The clothing is cute and comfortable, but don't think I'll be shopping here again.

Order #******* -- couldn't get image to upload due to format, but this is a legit purchase from 08/25/22

I placed an order and it took over two weeks to come in. The shipping date kept changing to further and further out. I talked to customer service several times and they did absolutely nothing about it. I still don't even have the order.

Horrible service! Ordered almost a month ago, the said they would deliver in two weeks and i am still waiting. Have e-mailed 3 times and received no answer! Take your business elsewhere so you won't be disappointed.

If you are a normal woman, DO NOT BUY THE FLANNEL PAJAMAS! The are made for men! Upper chest too big, TIGHT across the hips, button up on the wrong side like men's shirts, arms way too long. I will never wear them again and they were outrageously expensive but I wanted to match the family. This is my last year buying these crappy overpriced pajamas for my family.

I have shopped Hanna Andersson for gifts for my two grand daughters several times, because my daughter in law likes their clothes. Each time it has taken literally weeks to get the clothes, shipments are often incomplete and, on two occasions, weeks after the order was placed, I have received emails that say an item is out of stock. That means I have to scramble to find something else to replace the out of stock item and I have to return the leggings or whatever it was that I bought to match the missing item. It is pretty much impossible to reach customer service - I have been on hold for 30+ minutes before giving up. I will not shop Hanna Andersson again and do not recommend them.

All of my experiences with this company have been positive so far. My orders have been correct and shipped quickly. Communication has been good. Most of all, we love the clothes! My granddaughter thinks they are soft and comfortable. We think they are adorable!

I have been online for almost 2 hours I have ordered for 5 kids and I found very good deals after asking my kids if they all liked it and choosing everything they like we are ready to place that order for almost $450 and when I place that order it log me out them that price went up and I have to order again I call and customer service said to me that that price was still on but my 4 computers say that same customer service did help me I mad sad and my kids are mad too please check for deals they make o ly to order maybe two or 4 items at one time I am not happy with this price change