Hanna Andersson

I regret not researching/looking at all their bad reviews before ordering from Hanna Andersson. My first order was missing half of the items, though I was billed the full amount. Their customer service is non-existent, couldn't get through the phone and emails went unanswered. Such a disappointing experience and it seems they have many unhappy and dissatisfied customers. I filed a dispute with my credit card for the missing items billed and surely will file a complaint with the BBB. Don't shop there unless you want aggravation.

Hanna Andersson clothing may be outrageously priced but it NEVER wears out. The dresses, skirts, pj's, snow clothing and hats looked almost un worn, long after they had many uses and a gazillion washes. Their cotton tights were the only ones my incredibly texture fussy kid would wear without complaint. The leggins held up better than any other retailer. My daughter always descibed the snow suits as warm and light. So I would highly recommend their clothing, if you can afford the price point, and certainly if you plan on passing items down to the younger children in your family.

All they care about is taking your money! Their customer service is horrible, hands down the WORST! Buyer beware, order elsewhere!

Love my little holiday Dear Dear sweater dress! Is so adorable and the quality is excellent! This company has really great customer service!

But made in China. Shame It's a very tiresome look anyway but really dislike their pomp and righteousness

Horrible. Placed an order on December 1. Guaranteed delivery within 7-10 business days. Over a week later the order was still not even shipped but was told it was "too late to cancel" the order. Called on December 11th, again told I would have it by Dec 13th even though the FedEx site said it hadn't even shipped yet. Rep blamed it on FedEx's lack of updated data this time of year. Wrote email to HA on 12/13, when I saw that they had missed the promised delivery date. Finally able to track and the FedEx estimate for delivery was now for Dec 19. Asked for explanation from HA and how I could return it when and if it finally arrived. They guaranteed that my return would be free. Then told me my order and others had been discovered sitting in a truck in a FedEx parking lot, again blaming it on FedEx. NEVER ORDER FROM HANNA ANDERSON!

Hanna Andersson will not fail at making you look horrible: not delivering on time, incorrect merchandise, wrong size, etc. My latest example was last week, but I should have remembered why I stopped ordering from them several years ago.
My latest (bad) experience was last week when I ordered matched pajamas for every family member of my son's in-laws and they still have not arrived. I paid a lot of money to make sure it arrived on time, with express shipping that guaranteed the pajamas would arrive on the 23rd.
Not only did they not arrive on time and I looked like a silly person for not sending them gifts (they did send us all lovely gifts) but I had to ask the in-laws to go to the UPS store, return the pajamas to Hanna Andersson, and resend other gifts to them after.
Needless to say, Hanna Andersson refused to reimburse/refund me for the express shipping cost...
This is not the first time I have had this kind of problem with them.
NOW I KNOW: THERE ARE SO MANY OTHER COMPANIES THAT HAVE GREAT SERVICE, WHY GIVE HANNA ANDERSSON MY BUSINESS?
NEVER AGAIN!

I ordered $600-$700 worth of clothing from them and paid with PayPal. They sent me an email asking information about my bank and credit card (not the actual account numbers) but using PayPal there is no way they would know what it was linked to. I would not give it to them and next thing I know, my order was canceled! I spent hours doing this order! I am so disappointed. They flip-flopped that it was a mistake and that it was because I did not respond to their request about bank information in time which is not true because after I emailed them I would not be giving them extra information, it was the next day they canceled my order out of the blue. I called customer service and they told me 11 items of my order are now no longer available and I, not them, would have to do the order all over again online if I wanted to use PayPal. They said they wouldn't be able to do my order over the phone (the remaining items left that were still available) if I was going to use PayPal but if I were to do a credit card, they would be able to re-create my order (whatever was left of it) over the phone. I was also told I could get a 20% discount that I could use to pay for my shipping because it would be the same as the shipping. They said I could get an email with the code which I never received. They ended the conversation abruptly after the customer service agent said there was nothing else she could do and that she would have to release the phone call and I said fine; suddenly, the conversation ended abruptly and there was a recording about how they were doing. There were no closing words like thank you for doing business with us or have a wonderful day or is there anything else I can do for you. Also, to talk with a manager about the problem of my order being canceled out of the blue, I was told that they would call me back within 24 hours. This is terrible customer service. I don't think I will be buying from this store in the foreseeable future.

Hannah Anderson is not the quality it used to be. Last year I bought about $300 worth of clothing for my 8 year old and at same time bought matching christmas PJ. For both kids. When they came I was shocked. The Long sleeved shirts ( meant for winter) were lighter weight than multiple summer tank tops I had purchased at good will a few months before. After several washings the collars were distended, and the clothing looked like it had been through three kids. In fact other hanna stuff I'd been given used by friends years earlier or got at goodwill looked better than the new stuff 2 months later. The grinch PJ's I boght for myself began to pill after the first wearing, anywhere there was friciotn. Had more pilling anywhere there was friction. After being worn 10 or so times and being washed twice, my 15 year old Pj's from JC Penny's looked better! I am so disappointed! I always bought used hanna anderson stuff and loved the quality. Now I am in a financial position to buy new, and the new isn't the quality. You can buy it. But this is not hte Hannah Anderson of old. They are simply riding the coat tails of their previous high quality reputation. Only now the quality is not there. To be clear-- YOU WILL NOT BE ABLE TO PASS THIS CLOTHING DOWN TO ANOTHER CHILD. It is unlikely to make it through one child. I"m an adult, gentle on my clothing, and my PJ's already have completely distended elastic at the ankles and wrists, after being worn about 10 times. I won't say don't buy it, because since everything seems to be lower quality these days, whats the point? But don't pay the higher price for it thinking it will last. It won't. I"m so sad to see a high quality brand go

I used to love shopping at their online store but I am never buying from them again. I placed an order for a set of PJs on Jan. 4th and 10 days later still did not receive a shipment confirmation. Two days ago I emailed their Customer Service department to check on the status of my order, and as of today still did not hear anything back. I know in the past it has taken them a week to ship my orders, which granted is still a pretty long time. But this was the fist time it was taking this long, over 10 days.

I finally got a hold of someone named Holly via chat, and explained the situation and my frustration. She was totally unapologetic, and said it's normal for orders to arrive after 10 days. I reiterated that it was over 10 days later, I I hadn't even received a shipment confirmation. And also that Customer Service had never gotten back to me. She told me that they're just a few days behind due to holiday clearance order fulfillments. I asked for a manager contact to whom I could send feedback, and she provided their standard customer service email, which I already have. I asked for an actual manager contact and she declined, flatly stating that they don't provide that. Holly had all the understanding, professionalism and compassion of a robot. I think this was actually the worst customer service chat experience I've ever had.

Their clothes are on the pricey side, but I've splurged on them in the past because I really liked them. Well, now I have a really good excuse not to. This is actually great because now I can spend more of my limited budget on baby clothes from brands like Boden and Posh Peanuts, where the customer service doesn't suck.