I recently purchased a backpack for my daughter that is just too small and we returned it by shipping. The shipping carrier did not get it back to them w/i the shipping period ( hey had almost a week and a half to do so. More than adequate time.) It arrived one day late. So PB would only issue a merchandise credit for Pottery Barn Kids. There is nothing else I want from Potter Barn Kids as my daughter is past the relevant age, other than backpacks which are now too small. so it's a lost of almost $60 and it was not our fault it arrived late for Middle School, so it's a throw away merchandise credit for us. It was not our fault that the shipping company who had over a week and a half almost to get it to PB messed up and it arrived a day late. For a big company who claims to stand behind it's products and markets to parents to have such a hard line return policy, is disappointing. I would like to see a longer return period, and that credit could be transferred to be used at one of their other companies, rather than having a credit go to one of their company stores I want nothing from as my daughter has out grown the look of their backpacks and lunch boxes etc. I don't know of any other company that seeing that it was mailed w/i an appropriate time limit to more than safely arrive in time would not have just given us our money back, but they are real sticklers about things like that. Other companies under the circumstance would say: " You got it here, it was the shipper's fault, not yours, here, we'll fully refund your money, or give you a transferable credit to one of our other companies. But not Pottery Barn! This ticked me off so much, I probably won't purchase anything else from Potter Barn Teen etc al in the future because it left me with not a great feeling about the company. I tend to prefer companies that understand that sometimes thing don't get there even when you ship them w/i a very liberal time for them to arrive, like a week and a half. I have shopped with them for years now and never had a circumstance like this when something returned arrived a day over the return period, no fault of my own. I would expect a full refund under the circumstance, rather than the un yeilding annoying way this was handled. They are constantly sending stuff late, a little leeway on this matter would have been appreciated and kept me as a loyay customer. Had it been Land's End etc, a refund rather than a merchandise credit I can't use would have been issued immediately. So I'm done with Potty Barn and will shop else where for school gear, at places where the return polices are more liberal for parents like Land's End and Boden, JCrew. This item was sent in a perfectly reasonable amount of time to arrive on time and I felt PB should have been kinder. It's not my fault it arrived a aday later than it should have, it's the shippers fault.