IKEAReviews 268

NEVER AGAIN! We have heard great things about ikea, I, was in a store years ago and thought this is good. We don't have one in our area, so we have never purchased anything until now. Mom, needs some furniture and assembly. The notifications come and links are no good "404 Error" from both ikea and task rabbit. Last night 7P with company in our home, I answered a call knowing it might be one of them. Automated call to confirm delivery, I wanted to speak to a human to clear up any confusion on assembly of furniture. Multiple press "number" wasting more of my time, then told me it was a 30 minute wait to get to a human. I hung up, hopefully ikea will go out of business with this type of customer service.

Still waiting for kitchen to be… Still waiting for kitchen to be finished - 9 months after placing the order. Astonishingly, the fitter failed to secure the oven and microwave - these were loose and coudl have fallen out. Customer service is a joke... even the CEO does not respond to emails. Avoid. Cowboys.

Let me start with Ikea furniture and items are ok and average, but a little pricey for having to spend hours assembling them. Given that the furniture and products are 4-star. But the customer support is the worst. First of all, you can't email them and can only call and wait and long hold time, or CHAT online. I ordered a dresser online and had it shipped to my house and a reasonable cost and time. When I received the box a couple of items were bent and damaged. I put together pretty much the entire dresser including using the damaged parts. I've contacted customer support via phone and CHAT online several times and all those times were promised to receive the damaged part within a couple weeks. After over two months and numerous times contacting them, I still have not received any communications, updates or the part. Very poor customer service. I have also submitted a complaint on BBB as well. I would not recommend purchasing from Ikea unless you want to be on your own for support.

I worked with an Ikea kitchen planner staff member and ordered over $8000.00 worth of goods which I paid for in full on January 11,2025. Ikea has failed to deliver these goods because they no longer have all the items I paid for in stock. I post this as a warning that Ikea is accepting money for goods and not reserving that stock after payment, or they are selling items which are not in stock even though they have been ordered with an Ikea staff member who assured that they were in stock when ordered. I have cancelled my kitchen order because Ikea cannot deliver in a reasonable timeframe. At 11.05pm the night before the booked delivery date (Tuesday 21 January 2025) Ikea texted that they could not deliver any items the next day because some of the paid for items were no longer in stock. No one from Ikea contacted me until the Wednesday and I could not get through on the help line after 30 minutes of trying on the Tuesday. The earliest delivery date I am now offered is 4th February 2025, I cannot trust Ikea to deliver on that date as I see online many of the items I ordered and paid for are now marked as sold out.

IKEA's delivery service is a complete mess. My order arrived missing half of the items, and the ones that did show up were damaged beyond repair. Trying to get a refund or replacement was like navigating a maze with no exit. IKEA needs to overhaul its delivery processes if it wants to retain customers.

IKEA is my favorite furniture store for its affordable prices, modern designs, and convenient shopping experience. The showroom layouts are inspiring and make it easy to visualize how pieces will look in my home. I appreciate the flat-pack packaging, which makes transportation and assembly a breeze. The variety of styles and options available ensure that there's something for every taste and budget

IKEA is my go-to destination for affordable furniture and home decor. Their products are stylish, functional, and easy to assemble. I appreciate the variety of design styles available, allowing me to find pieces that suit my taste and budget. While navigating the maze-like layout of IKEA stores can be overwhelming at times, the prices and selection make it worth the trip.

Nightmare with their IKEA for business sector. Sent wrong products 4x in a row for my office cabinets. Their financial team never verified the return process and posted to a canceled account without authorization, then never followed up with me directly with mail, etc. after multiple attempts to post the return. I'm an extremely patient person with customer service having experience on an IT helpdesk phone system, but quickly found their customer service is challenging to work with. I got transferred three times only to wait on hold for 2 hours. Reached the original person who transferred me improperly and was patient only asking for a manager, but was rejected. Finally forced my hand and manager is an intermediary at least, but no communication with the source has caused more confusion on the issue.

None of the promised advance contact for delivery of online order. Phoning them made no difference as identified time slot not met and when checked tracking it baldly stated "not delivered". Paid £25 to waste entire day for 2 people, no idea when to expect delivery now, phonelines jammed, and they really don't seem to care.

IKEA charged me £40 for delivery, made me wait a week and sent everything loose. 2 items arrived damaged. They would not let me report this automatically online and I had to start a customer service chat. Redelivery will be another week, putting my project back and costing me more money. Avoid this company at all costs.

I love the Swedish design and Swedish "lagom" lifestyle. It means moderation in everything in life.
That's what IKEA brought into their design and furniture.
There is nothing too exhaustive, all the items are sleek and minimalistic. I love it!

The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https://www.ikea.com/ae/en/p/torsby-table-chrome-plated-high-gloss-white-s*******/

I live in Jerusalem, Israel, and own a glass food container with a plastic cover made by IKEA. Two weeks ago one of the flaps attaching the cover to the glass broke. IKEA Israel initially refused to replace the cover without my coming into their store. They have no store in Jerusalem. Their nearest store is at least an hour away by car and two hours by public transportation. I asked them again to send me the cover. They finally relented and promise to send me the cover, but since them several more days have passed without my hearing from them. When I complained to IKEA's CEO, Jesper BRODIN, he sent me cheerful automated messages saying "Hej!" and promising that he and his team would get right on it, but they never did. My appeals to IKEA' chairman, Lars-Johan JARNHEIMER have not even elicited any reply. IKEA Israel continued to drag its feet and to give me bureaucratic answers, without anyone calling me or sending me the promised cover. They finally sent me a much smaller cover, and have opened a new case number for me but have not sent me the right cover and have not called me. It has now been TWO WEEKS now and no cover. IKEA's chiefs do not care.

Ikea gives assembly service, I brought furniture and they assigned me assembly service over phone. The assembly service team came and said u want Sofa covers to be changed, give me extra money because we are here for assembly not not dissamble the sofa and remove old covets.

The company does not understand what customer service is at all. Folks over there are doing the minimal work they can when answering phones or on the chat and passing customer to someone else. The delivery service is a joke. Their delivery is a guess game on when it will arrive and if it will arrive. IKEA takes no responsibility for delivery or schedule. They pass you to their delivery partner who, in turn, passes you back to IKEA. I waited once 4 hours on already scheduled delivery and no one showed up. Then, after spending 6 hours on the phone between IKEA and their delivery partner, I was rescheduled for next day; just to find out that the delivery partner rescheduled me for week later, without letting me know. I was long time customer but now, I am done! Never again!

Placed an order for urgent delivery. Package is split into 2 delivery days, not ideal but okay. Second delivery date comes and the order doesn't arrive. The Ikea website just says it's "getting ready". Ring next day and get loads of apologies and reorganisation for delivery. Delivery day comes and goes and again no delivery. Apparently there was a problem with the vehicle, hmmmm, but that doesn't explain why I didn't receive the day before notification that usually comes. Did they mean their vehicle broke down the day before or they are psychics who didn't send the notification message the day before because they already knew the vehicle would have a problem? Impressive.
Ring again, get loads of empty apologies again. So now my order is apparently going to be delivered 10 days after it was placed - for urgent delivery.
As for compensation, after taking 3 working days off as holiday, 2 botched deliveries, and hours spent on the phone I had the choice between receiving £10 back that I paid for urgent delivery OR £30 Ikea gift voucher. I pointed out that I should be refunded the £10 anyway as I had not received urgent delivery, which was agreed, but then I would not be offered any further compensation for my ordeal and my time wasted by ikea.
Come on Ikea, If you are already offering me a £30 voucher do you really despise your customers that much that you can't refund them £10 extra they paid for urgent delivery - that they didn't get? Doesn't seem like very fair customer service to me.

Go there just to have a lot of swedish meatballs xD
What can i do. I am just hooked on it and I am not that interested in the furniture that I am interested in food lol.

Terrible experience. Terrible customer service. The worst consumer experience I have ever had in my life. They force to wander in their stores like mice, the customer has to do all the work (even passing the items at the register). The furniture (extremely heavy) was simply dumped in our house, with items missing and they declined any responsibility (which goes against consumer laws).

Awfully answering! Not responsible for answering. Not meaning guaranty!
Bad installation - long waiting list - loos of product, wait a lot for the missing box