Madisonseating has a consumer rating of 3.6 stars from 263 reviews indicating that most consumers are generally satisfied with their purchases. Madisonseating also ranks 44th among Furniture sites. The most common issues with Madisonseating are around customer service, which is not as good as expected by some customers.
Madison Seating has great prices for the products you look for. I ordered a Steelcase chair back in June and ordered the chair to my home. The chair was delivered in July mostly assembled. The only issue I had was the left arm chair was stuck in the lowest setting. After contacting their customer service they were quick to respond and have agreed to send me a replacement chair. Annie from their customer support team did a great job communicating and providing a resolution.See positive reviews
Please beware that "open box" means scratch and dent. Madison Seating buries this information in the fine print of their page long conditions page. Also beware of the hefty restocking fees of $150. And, then there's the cost to ship the product back. In my case two chairs would cost $540. That's two thirds the price of the chairs. But of course the photo shown on the website is of a perfect chair with absolutely no scratches or snags. Buyer beware. Buyer go elsewhere.See critical reviews
Tip for consumers: DO NOT BUY ANYTHING FROM MADISON SEATING!
As an online company we are vigilant about fraud. You provided an invalid credit card number that was being declined by our processor. Your order has a high fraud rating and was flagged. If a customer is indeed legitimate and not looking to commit online fraud, they would have rectified the situation with the credit card and simply placed a new order online.
Thank you for your interest in Madison Seating, currently the largest retailer in North America for brand name office chairs at the lowest prices possible! The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. These brand name chairs are being sold for more than half off their retail value and will include free shipping! "Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. The merchandise is in perfect working condition. In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost. Best regards, Allie Madison Seating 888-704-3435
Hi Alice. Thank you for your inquiry! Our records indicate that you placed an order with our company on 5/19/15. At that time, you were told the delivery time frame would be around 10-14 business days. Your chair is scheduled to be delivered tomorrow which is right within the time frame we estimated. The chair you purchased was part of our clearance sale section and the prices are reduced considerably so that yourr savings will be several hundred dollars. Due to the tremendous response on our clearance sale items, the delivery time gets estimated at 10-14 business days. Our customer's are willing to wait the extra few days on the shipping since our prices and services cannot be beat. Your purchase includes a 30 day satisfaction guarantee and 10 year warranty with Madisonseating.com. Feel free to contact our customer service department directly for more information relating specifically to your order. Enjoy your new chair!
Thank you for your interest in our products and services. The Herman Miller Aeron chair is part of our open box close out sale. That is why the price is heavily discounted from the retail value of $1000 + to the sale price of $400+. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. These brand name chairs are being sold for more than half off their retail value and will include free shipping! "Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. The merchandise is in perfect working condition. In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty. Madisonseating has been in business for over 14 years selling the Aeron chair. We have a 99.9% positive rating on eBay and Amazon, where we offer our open box specials as well. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost. We look forward to fulfilling all your office chair needs. Best regards, Allie Madison Seating 888-704-3435
Patricia. We understand there was an error in the color chair you received. We offered to pick up the chair at our expense and issue a full refund as we are now sold out of the blue Aeron chair. We did not intentionally ship you an incorrect color chair. Mistakes happen. This was an honest mistake done by a packer, probably due to the holiday rush. The color black and blue are hard to discern on a mesh chair. Please return the chair at this point as your reaction to the error has been a tad excessive.
Hi Lonnie. We do not simply cancel orders without there being a good reason. Your placed (2) separate orders with us and it appears you are confused by your purchases. The first order was processed successfully with the payment you provided and shipped in a timely manner. You were emailed a confirmation of this order along with an order number assigned for that transaction. On the second order you attempted to place you provided a new email address and an invalid credit card number. The order was flagged as a potentially fraudulent transaction and subsequently canceled. Again, an email confirmation with a DIFFERENT order number was emailed to you along with a notification indicating there was an issue with the payment provided. It appears you may have gotten confused by your own purchases. We are always available if you need further clarification on these 2 separate purchases.