Ordered a IKEA desk for Christmas gift for my partner on November 25th and scheduled the delivery for December 20th…plenty of time right? Well the 20th came and went with ZERO contact from North American Logistics (company ikea uses to deliver packages). I call Ikea and they tell me that my desk arrived at the NAL warehouse on the 18th and there are no notes as to why it wasn't delivered, so I instead reschedule for the 23rd. Okay no problem, at least it's before Christmas right?! Welp, here I am on the 23rd with still zero contact from NAL (even though I've tried to call twice and each time I'm actually hung up on) and now my Christmas gift isn't going to be delivered until the 27th. Maybe I'm dumb, but I'm pretty sure that's after Christmas. Anyway, I cannot recommend a company that can't delivery a parcel on time when it was ordered a month in advance. I am absolutely appalled at the lack of communication and will never order from IKEA again so long as NAL is in charge of delivery.

UPDATE:
They once again failed to deliver the package (12/27 due to a light dusting of snow) and wanted to reschedule for another week out (1/03). At this rate, we're looking at a Christmas in July situation. I call IKEA support and some old hag who's name I can't remember, let's call her Ethel, didn't want to reimburse my delivery fee ($300) and basically said I was at the mercy of NAL. I informed her if she could just reimburse me for the delivery fee, I'll wait until 1/03 for the table, makes sense to me considering the situation NAL has put their customer in. She then informed me that she'd rather cancel the order than give me the $300. In short Ethel costed her company a $200 sale on top of the $300 delivery fee they've already paid to NAL. Good job Ethel, Wayfair should hire you as a rep, cause I just got a $600 table from them thanks to you and your lack of deescalation skills… AND IT WILL STILL BE HERE BEFORE 1/3. Good luck to anyone ordering from IKEA I can't recommend avoiding them or NAL enough, such terrible customer service and was completely devoid of any actual service. G'day NAL I hope you bankrupt yourself.

I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better.
I placed an order on 12/19 at about 7pm for a $200 gift card for my nephew. We then surprisingly received $30 in gift cards as part of their promotion. We decided that if we were going to get gift cards that we would buy my nephew a little something to go with the gift card. After much searching online, we found something that we thought would be perfect to use the $30. We placed the order at about 8:30pm. We then get an email notifying me of the scheduled time slot for pick up that I had no say in. We will be able to drive to Grand Prairie but not at their chosen time. I go ahead and drive there at and arrive at about 10:45. Upon our arrival, I am told by an employee that has the time to walk out to my car and talk about it that they are short handed and can not do it because it is not ready. I decided to go in and help with their short handedness by grabbing the items myself and taking them to the customer returns desk. At which time I am told once again that they are short handed and that I had to stick to their chosen schedule and that we cannot use the items that we brought (exact match) to complete our online request. After going round and round with her and the "manager" she contacted that came to the counter, we are told that it is just their policy and that they are not willing to work with customers. The customer would have to cancel the online order, thus requesting a refund which will take 1-3 business days, and make a new purchase by going through the normal check out. I am given similar disservice when I called the 888 number that the manager provided. What kind of customer service is this? Is it let's lie about why we don't allow customers to come at different times (short handed) until they call us out on it thus changing our story (based on assigned scheduled times)? Is it our schedule over customer needs? Don't even get me started on how many employees I saw standing around doing nothing, talking to other employees, or playing on their phones while I was navigating the store that I am sure has at least 100 signs in order to direct customers to the different areas. That's a great way to add salt in the wound of your customers as you lie to their faces with the same rehearsed story of being short handed. I've never encountered a business with such poor customer service and a lazy attitude! I would recommend that everyone in your leadership read Moments of Magic Be a Star With Your Customers and Keep Them Forever. Perhaps then you may take a look at some of the policies that lost you this first time customer and earned you many a bad review. I will NEVER shop IKEA again and I will never gift or buy new or pre-used IKEA products. I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I have already processed a request to cancel the $200 gift card for my nephew and I am ready to dispute it with my credit card company. I have no desire to have monetary compensation for this ridiculous event. My hope is that someone actually reads this and acts upon it.

Placed an order beginning of last week, was given 4th December delivery date, thought it was strange at the time to organise a delivery for a Sunday but ikeas a huge company, they know what they're doing... NOPE! They charged me £15 for the delivery that as yet has still not arrived, they're using DPD which is the worst courier company by a country mile in my opinion, these cowboys either don't deliver at all or dump your goods in a busy main street for anyone to lift! Many, many experiences of this so I am qualified to comment. The tracking information did not update once over the whole weekend, then on Sunday evening (after I should have already received the items) I get an email to say its been delayed in hinckley, England (I'm in Edinburgh) I contacted ikea and should have really just bashed my head off the wall, would have been quicker and less painful! They have refused to refund my money until DPD conduct their own investigation as to why my items have ended up miles away and still no delivery date in sight. Apparently it can take 3 -6 working days for DPD to investigate, so another week without my order or without my money. Then ikea cancelled my order but said once they receive the items back only then they will refund me?!?! Are you serious? So a week to find out it's delayed another week for DPD to confess to losing/damaging my order and then god knows how long until ikea receive it back...plus the wait on the money hitting my account! Disgusting service. I'm housebound and heavily reliant on online retailers and their chosen couriers being competent and reliable at their job! Ikea is neither and DPD should be out of business. If ive not received the order and ikea know it then why are they withholding my money?! Wasn't even a big order, so I'm assuming could easily have been delivered from their Edinburgh store, only god knows why they have sent it from England. After they cancelled my order I got another email from DPD to say it was now delayed at Birmingham, so it's actually travelled AWAY from my address?! Beggars belief. I will NEVER order so much as a meatball from these incompetent cowboys in the future. Happy to take your money at the click of a button but no one wants to help nor acknowledge when problems arise. They have 7days to return my money or I will contact my bank and they will reap it from their account. It's absolute daylight robbery. I have no delivery and no refund, I'm beyond furious. Please save yourself the hassle and order elsewhere. Its worth it to pay a bit extra to actually receive what you order. Ikea ain't heard the end of me.

I loved IKEA since I was a kid and was always excited to go to their store. But even after so many years, they fail to create a tolerable user experience for shopping online and this is truly hurting their company image.

Their product availability is terrible. If you want to build something with multiple parts, you'll often find that some parts are not available for delivery, not available in store, not available for pick up (which costs money by the way). Then you have to wait. Stock counter is inaccurate for stores too. You're never told items are not available to ship until you're checking out. I had to ditch my cart multiple times because of this and there's no reason why they do this other than to inconvenience you.

Takes ages for them to restock. Sometimes they restock and realize they're wrong so they cancel orders. I waited 3 months for cabinet doors and 5 months (and counting) for freaking curtains! My entire apartment was a huge mess because I had unfinished furniture and it took forever to resolve. Shipping isn't free and return shipping isn't free either; I tolerated this.

I had ok experiences ordering online until a month ago. They delivered my items and stacked all the items on top of each other outside my door. They stacked cushion covers, cups, and packs of bedsheets as if you just shopped at their store and dropped it on your door. At least bag some of the smaller things? The white cushion cover ended up getting dirty outside with boot prints.

They sent me a damaged BESTA TV unit even though the shipping and packaging box was totally fine on the outside which means they didn't QC the item properly. Then they sent me curtain hooks that was supposed to be a pack of 24 but some packs had only 12 and some had broken/usable parts. A curtain rod was missing parts too. I contacted IKEA support and they told me they would replace the TV stand, ok great! But the delivery date was pushed FOUR TIMES. Each time I had to take a day off and I complained, they kept assuring me the delivery date is accurate for the "next time". Four dates passed and I eventually got fed up and asked them to cancel the replacement. They refunded me for the TV stand but not the shipping and the agent told me to just reorder and get a refund for the shipping costs. I contacted again to get the shipping reimbursed and the agent didn't know what the hell she was talking about. Eventually, they refunded me for the curtain hooks only so I had to spend and reorder and pay for shipping again. Then again for other missing parts that wasn't included when it should've been. Nobody is reimbursing me for this wasted time for lying delivery dates either.

The live chat agents are hit or miss. I was lucky to talk to one that was very kind and refunded me for the damaged BESTA unit, but the rest of them I got were so useless. They had no idea of the situation, no idea what's going on and would get passive aggressive because they think I'm overreacting. If you want to shop with IKEA, just go to their store unless you're far away and super desperate. The headaches I had to go through just to make my online orders right wasn't worth what I went through. To this day, I'm still waiting for RITVA curtains to come back in stock so I have no curtains in my apartment. Then, I found out that the shipping company would hastily ship out paid orders but they would purposely delay replacement orders because they don't make money from them. The BESTA I paid for after reordering, came within 3 days while the replacement that I was promised was delayed for almost a month. Don't waste your time with a replacement with IKEA. Get a refund with them and move on. Overall, this was so much stress, wasted time and my apartment was a mess for months because of their errors.

Edit: After going through all that, I finally called IKEA and they said they would offer me a gift card for the shipping charges within 24-48 hours. A week passed, and I don't see this digital gift card on my account or my email. I call IKEA again and waited 20 mins for an agent. She transfers me and then an error comes up telling me the transfer failed so I got hung up on. Never ordering from IKEA online ever again and I'm ready to dispute to my CC company to get this refund back.

As you can guess from the title I'm an extremely happy customer, who needs to share with you the unbelievable experience of buying a kitchen from your franchise in Bulgaria.
I've been Ikea's happy customer for over 10 years, so I endured patiently 30 days till the first available date at the store to order my dream kitchen. The big smile on my face disappeared when the kitchen department employee told me the kitchen design I created in your online tool (great app by the way) can't be ordered as the doors are discontinued, despite they appear on the site... So he made a new design for me but warned me I can order it only after I make another appointment after (you guessed it) 30 days:)
So 60 days into my life with 2 toddlers and no kitchen, I headed to the store with a sense of relief. Only to find out that the new design uses doors that are not currently available and nobody can tell me when they'll be available... But luckily (I thought so at the time) I asked about my previous design with the discontinued doors and a miracle happened - they somehow had them in store despite staff told me they were long gone and discontinued a month ago :) All with a bit of a catch dough - few other bits and pieces were missing, but i was assured this is quite temporary and i should have it all in no time. So I took all that was available and filled my living room with boxes.
So life goes on without a kitchen but with lots of boxes. My kids were quite thrilled by the situation. Turns out they are quite inventive and able to think out-of-the-box (and in- and around-the-box) :) Downside - found out my medical insurance is not so comprehensive as I thought...
2 months later I start getting nervous as my 60 days return guarantee runs out and I still don't have the kitchen I could return and get full refund for :) I start calling customer service asking for at least some probable delivery date - no luck.
Another 2 weeks and my phone beeps joyfully - customer service notification to go to the store and collect my order. Yupeeee! Going there, giving my order documents and almost kissing the lady at order collection. But she is not smiling - "hm, there must be some kind of mistake, your order is not here, you got wrong notification... We still have no idea when we'll have it". Dreams of home-cooked meals shuttered, plastic plate home deliveries continued (hey, I already know all the delivery guys in the neighbourhood by name)!
Another week goes by and another notification comes - half-tired, half-excited I go to the store. Guess what - my order is not there, it's wrong message! Seriously?!?
Few days and notification again. Hmm... Another message in 1 hour - "don't come, we probably sent you wrong message"?!? Huh? I go online and check the items in the online store - they are now available there! They should have mine delivered if they sell them online now. I go there of course, can't stand the sight of my half-build, half-boxed kitchen anymore! The mistake is a mistake - my order is still in Neverland and the items in the online store are not really available, just says so on the site. I'm depressed and decide to do some shoppong therapy - hey, this is genius, you treat your clients like s*#t and maximizer your profits at the same time:)
After a nervous breakdown I decide to dismantle it all and bring it back to the store. But my conscience stops me - I'm a sustainability activist and can't scrap half-a-forest worth of material... Damn!
I decide to be reasonable - calling once a week to check status of order and carry on with pizza and Chinese. Until I got a call from customer service last week - "Hello, you ordered something a while ago and collected it, but we never formally closed the order. I just call to see if all is OK." NO, IT'S NOT OK! NOTHING IS OK! Lady on the phone is very sympathetic and promises she'll fix it all, I'll get most of the remaining bits in 6 days the latest and the rest - in 10.
Right. Should have known better. A week later, my phone is silent. I call again - "we actually have 10 of those in the store, so you can come and collect your 4 items". Excited? Relieved? Happy? Of course not - my order is not ready and they don't have the items in the store as customer service told me :p I NEED TO SPEAK TO A MANAGER, PLEASE! Frowning lady comes over, no "Hello, I'm...", no "Terribly sorry for the inconvenience", just "We can't guarantee you a delivery, it's logistics you know. Other people are also waiting. Check in 3 days." Right... Amazing customer service!
Shopping therapy doesn't help anymore, I need professional help. Turns out my medical insurance doesn't cover "nervous breakdown after shopping in Ikea"... So I do what I can - going online and start writing to save some other poor souls from slow painfull kitchen dream death.
True story!

The short version is I first tried to place an order about 5 months ago and the computer program wasn't working properly, with availability varying from moment to moment, and so I called customer service directly. After 30+ minute I finally got through and spent the next hour with the rep who kept thinking they could get the items I requested, but every single attempt failed, and so in the end they recommended I try again in 2 weeks, which I kept on doing over the course of ~2 months.

Finally, the items showed as available for delivery, and so I place the $1,700 order and scheduled the earliest delivery date that was 12 days out. I was informed that the delivery company would contact me and provide updates on the status of the delivery, which they did using an app that showed how the process was proceeding.

I took off from work on the day of stated delivery, was given a 9am-9pm delivery window, and in the morning the app showed everything was set, but just not out for delivery, so I waited until 7pm and called the freight company and was informed that I needed to wait until 9pm. Well the delivery wasn't made, so again I checked the app the next morning and it showed it was out for delivery, so I took another day off, but since I am here writing this highly negative review, you can surmise it never showed up.

This was particularly upsetting as most of the items were for my 84 year old dad, who ended up sleeping on an air mattress for an evening as we dissembled his bed after we saw the order was out for delivery, and naturally he was quite disappointed it never showed up.

What followed were hours of unproductive phone calls over days, where the freight company blamed IKEA for not releasing their "hard hold" on the merchandise, who then said I needed to contact IKEA and resolve this, and in return with IKEA claiming the freight company had lost the items in their own warehouse.

It is important to realize that both parties expected me to be the intermediary on their behalf in repeated phone call over days, and that each time I had to again contact IKEA the process took hour for each call that did finally connect, with the majority of calls leading one through a voice menu maze, which would then flat out tell you they could not answer your call at this time. Also, they really need to change their on-hold messages, as repeatedly telling the customer how simple and efficient the online ordering process is, and prodding them to go online instead (which gives one no resolution options), is infuriating.

After all was said and done I easily spent over 8 hours total between IKEA and their designated freight company, with each blaming the other, only to finally have IKEA admit that it was their fault, and they simply didn't have the items after all. I said to one of their reps, "I am going to ask to a straightforward question, is there any system in place to inform the customer that their order isn't actually going to be delivered?", to which he flatly replied "No", and I laughed saying, "Well at least that's an honest answer". A subsequent interaction was, far worse with a different rep attempting to assign blame on me stating that I should have known that their system sends out an email confirming the order has been successfully processed, to which I pointed out I was also told that the freight company would inform me of delivery status, which they did, resulting in 2 days of lost work. She then continued the cycle of blaming the freight company, without accepting any responsibility of IKEA who of course should be overseeing the entire process involved in making sure their products are actually in stock, and are being actually delivered when their designated freight provider informs the customer of the pending delivery. Also note that the one go to option the reps kept pushing was to just cancel the order, obviously to take this issue off of their plate.

So 1.5 months out from the original scheduled delivery date, I have received nothing, not a single item from the order, I have received no notification of status or redelivery scheduling, and I am quite convinced that no one even knows my order exists in the computer system as I have been specifically informed that there is no system in place to inform customers on delivery delays.

IKEA is undoubtedly the worst online shopping experience I have ever encountered, with representatives that are functionally incapable of resolution options other than simply canceling the order, who don't take primary responsibility for their incompetence, and are at times aggressively argumentative.

I used to(past tense) love IKEA(but had never made a large purchase there before), so this pains me to write that they have miserably failed at even the slightest attempt at customer service.

Where do I start on my hours and days of wasted time with "customer service" games?

We started with a purchase of a couch and a few other items. When we got the couch the parts didn't fit exactly as they should and so a major part of the frame ended up being compromised as the sliding nob/notch that slides in literally split through the layered wood inner parts of the frame.

I took pictures called IKEA had a hard time getting them(but not big deal). I ended up sending them pics to IKEA and they said they would send the whole couch minus the covers due to the fact that the parts were all interconnected at that point of the main frame and that was what they decided was needed(which made sense to me). The delivery was for a month plus, I think a month and a half due to COVID. I get it, was gracious. Well, the time goes by and they send me part of a couch. I start unpacking in hopes that maybe it was somehow all in there, but it was not.

At this point I decide to call them before assuming I am to pull the wedged part out from the inside of the layers of wood. I didn't know what level of force I should do this or not do this at, and they had told me previously that they would be sending me a whole new couch and I wanted to just confirm that I was not to have more parts as well before starting.

I call and get nothing, literally nothing. I have had messages that say we have too many calls at this time so sorry. I then call back and at this point get a waiting time, yay! I wait and get someone to help, they say I am not sure I what you should do after I ask them whether I should try it or not, and whether or not I was supposed to have all the parts of the couch arrive. They put me on hold to pass me on to the customer service manager. As I am waiting there for them they hang up on me. I call back and have to wait again for someone and then I get someone and tell them everything again and they put me on hold and I told them I got hung up and I think that they automatically hang up if you are on there for so long. Once again I am hung on again after so long of waiting to talk to the Customer Service manager or department. Then I, SIGH, call again and wait to get someone and this time I tell them again what has happened(Mind you somehow I am polite the whole entire time to everyone who keeps saying they will pass me on and then hang up on me).

This time the young lady checks back every 5 minutes or so since I told her I think at like 20 minutes or so they automatically hang up on you as you wait. She was very kind(I know that this is a system set up by IKEA to not get customers resolved to avoid making things right that cost them money- this is not the regular employees doing any of this on purpose- at least not with the lower level employees).

So I finally get passed on to the people I need to talk to, and once again I am very polite even though I know IKEA as a company is trying to avoid and dodge me in every way, even the most obvious ones.

I then hear that they do not want me to try to pull the couch apart and that they made a mistake by sending me only part of the couch. They were to send me all the couch parts. She said in a day or two I will get a message about the other couch parts that are suppose to come to me (in another month or so). Mind you the one box we do have is about 8ft tall, about 3 wide, and about 2.5 deep. Remember that IKEA markets to people with smaller spaces so we had to keep this mega box in our house until when we thought the other box would arrive(don't hold your breath- here's the spoiler, it never showed up!). So my wife who is LATE IN PREGNANCY HAS TO HAVE THIS HUGE COUCH BOX IN OUR HOUSE DURING THIS WHOLE TIME AS WE WAIT FOR... DRUM ROLL... THE EMAIL AND/OR CALL THAT WE WERE SUPPOSE TO RECEIVE FROM THEIR TEAM WITHIN A DAY OR 2. THAT NEVER HAPPENED, and we got busy and thought I need to make a review to see if maybe they will notice then. But before I do I get a call from a delivery company about a package that is suppose arrive within a many hour window on a certain day. This was just to notify us that it would be delivered on this day during this huge time window. Well, my wife was there the whole long time window and still they never arrived and never even called to let us know that they weren't coming.

Then my wife calls and gets the famous we have too many calls and sorry message. After that she gets through but just to wait, and it ended up taking so long she had to go.

This is an absolute Customer Service disgrace on every single level. Now our newborn baby is here and we have a mega box here in our smaller home and all the parts to our couch still haven't arrived.

Thanks IKEA for changing my mind on who I thought I used to love and letting me see another side. We have made many purchases with IKEA, and now our first large purchase with IKEA, which we will not be doing again, was a complete flop.

ORDER made the 21st of March.

The order was supposed to be delivered on the 3rd of April and the day before the delivery everything was fine.
I received the email and the sms.
The day of the delivery as well I received a message with the hour slot. But one hour before the hour slot ended I received an email saying it was
Rescheduled for the 17 of May.

On the 15th of April I received another mail saying it was ( AGAIN) rescheduled for the 18th of April. So the 18th I was waiting again... with no
Delivery.

Since the 18/04 there was no updates about my order.
On the 1/05 I've talked to webchat customer service and the agent said me she was going to pass my case to the manager and that I would be received an
Email in few hours with the reschedule date between 2-7 days.
This didn't happened.

So on the 4/5 I've talked again with another person from the webchat customer service to understand what was going on.
SHE RESCHEDULED ME FOR the 12/05...

The 12th morning I received a text message with the tracking and saying the delivery slot would be 8.15 - 12.15. But the tracking was showing an order number that was not mine.

AGAIN, I didn't receive anything.
12/05 I tried to talk with the customer service several times and after several times of trying and several pages saying that YOU WERE CLOSED ( at 1 pm of tuesday?) I got in touch through webchat to the customer service.

She cancelled my order and she rescheduled me for the 25th of MAY ( AGAIN) and she send me and email just with the distribution note with no mention of "replacement of the old order" and neither was attached my old invoice of the payment.

What surprise me most was that also the amount of the payment was different. No delivery expenses and prices of items different
So? I didn't receive any refund about this difference in price... and this is NOT PROFESSIONAL.

Tried again today to contact someone to discuss all my situation and this additional problem an no call center, no webchat.

I AM DISGUSTED OF THE CUSTOMER SERVICE AND AS WELL HOW YOU HANDLE THE DELIVERIES.

This is not how a serious company works and treats his clients.

LOST A CLIENT FOREVER.
And GIVE MY MONEY BACK!

UPDATE: Credit card agreed to refund for the faulty sofa, independent report and even council bulky collection of the faulty sofa bed. Ikea deserves to be taken to court but we made a decision to avoid painful process of court procedures. It is all about reputation which ikea is lacking considering the reviews.

There are no words that could describe what we went through with IKEA PS LÖVÅS Two-seat sofa-bed. The sofa bed was occasionally used in the nursery and developed creaking fault shorty after purchase. It is a shame there is no option to upload audio recording of this horrible noise. It got to the stage where it was impossible to sleep on the sofa bed and I had to sleep on the floor not to wake the child due to the faulty bed. Ikea instructed Ikea instructed ecomaster to inspect Ikea sofa bed that concluded that the bed had a manufacturing fault and mistakenly we exchanged the sofa bed instead of requesting a full refund. This was the biggest mistake. The bed was not used as often and it took a while to realize the sofa bed was creaking again. Ikea instructed Ecomaster again who confirmed on several occasions during the inspection that sofa bed was faulty but to our absolute surprise Ecomaster "expert" produced flawed report stating that horrendous noise was "normal" and that we supposedly used sofa bed as a bed all the time and other lies. On numerous occasions I urged Ikea to lodge a complaint with Ecomaster but Ikea referred me to Ecomaster who pin ponged me back to Ikea as all queries had to come directly from IKEA since Ikea paid for the report. Ikea must have been aware of the rules but regardless how many times I complained Ikea, they bluntly ignored. Ecomaster has already been investigated by Watchdog for favouring furniture reports to ikea and it is shocking that Ecomaster continue to operate their dodgy business. Despite numerous emails to bring common sense to Ikea and questioning how come the creaking issue is the same as per first inspection report that confirmed it was a manufacturing fault and the bed was therefore replaced but the new bed has the same issue but the second report stated it was not a manufacturing fault; as well as sending proof to each fallacious argument in the second report and attaching audio recording of the horrendous noise but Ikea chose to stay oblivious as they are not furniture experts". I specifically asked if Ikea would reimburse for the faulty bed if I instructed an independent furniture expert in case it confirmed the sofa bed was faulty as well as furniture report fee and they confirmed if the report I provided challenged second report and Ikea decided to support this report they would look to reimburse us the costs of this inspection, however if Ikea decided to stand by their second report IKEA would take no further action. Independent third report stated that creaking was a manufacturing fault but Ikea bluntly responded that despite two reports out of three stating creaking was a manufacturing fault they would still stand by the second report! More shocking although Ikea stated previously they are not furniture experts and could not judge whether the report was flawed they suddenly became experts in furniture and referred to a lie from the second report stating that the sofa bed is designed to be used as a sofa as well as a bed and it therefore has not been used for the intended purpose and is also out of the 12 month manufacture guarantee period. It is outrages as Statutory limitation Act provides a protection up to six years against faulty goods. Even if to imagine hypothetically that the lie about using the sofa bed as bed was indeed true in the second report, that doesn't mean that the bed was not used as a sofa and there was NO warning in the manual that the sofa bed had to be used certain amount of times as a sofa or as a bed thus this is a ridiculous excuse not to refund for the faulty sofa bed. Such unprofessional and incompetent customer service fundamentally changed my perspective of Ikea. The most annoying fact is that we cannot use spare room due to the faulty bed and I continue to waste my time and will be wasting more time on court processings. Common sense will prevail at court due to two reports out of three that confirm the sofa bed is faulty

Today, It's been 10 days that I'd returned a couple itens to IKEA.
Belen, a adorable person who helped me with my case told me it would take up to 10 days do get a mailckeck.
When turned 5 days, I decided to call because I know for a fact the lack of customer service IKEA has it and the person who talked to me provided the same information: you've to wait 10 days for your mailcheck.
Today, when the 10th day complete, I called to IKEA, talked to MONICA at the administration office and she told me it would take UP TO 4 WEEKS to receive the check. ( FOURS WEEKS ) a completely diferent information those two other employees gave to me.
I asked to speak to a manager but now not regarding my check but the training those people are getting to work there and talk to people giving whatever information comes up in their mind.
I was not surprised anymore by this lack of training, when MONICA - from the administration office, told me she COULDN'T transfer her manager but what she COULD DO is let her know my opinion. Let her know that I was not satisfied with the information that was gave to me.
Really?! Is this real?!
According to MONICA, her supervisor manager is ELZIRA.
So if ELZIRA exists, and if she is Monica's manager, that's what I wanted to talk. Is it really worth it sending people to social media to voice out internal issues from the company you are working?!?
IKEA, looking at all the complaints is that what you're proud of. The way your employees represent you to the world?!?