IKEA

We ordered a shelf from IKEA in vaughan that never came. Stayed home from work twice for delivery dates they kept giving but they cancel last minute so I missed work twice. It's been months and I still cannot get in touch with them. There's 2- 3 hours wait on phone and no email. They took our money and charged delivery but no services. Their products are cheap quality too which is why we shouldn't have purchased again from them. Cheap quality. Cheap service. Do not ever buy from them. Not worth your time.

The website randomly stops recognizing users during s single session. Then you have to redo the shopping list every time you log in. The online planners (kitchen, PAX) are horribly slow and non-optimized. Search filters are rudimental and non-intuitive (e.g. You should be able to filter by height). If you only need to look up the price of some article, it's ok, but you better know its name in Swedish! All in all, the whole online experience is nerve wrecking.

The most painful stressful experience just trying to select and pay on line. The tracking info then advised 3 different delivery days, Sunday, Monday and Tuesday. The rescheduling app keeps showing the Sunday delivery(67 items) as being 5 items on Tuesday and I can't get the correct delivery. There will be no-one at the property on Sunday. I am so frustrated, your help chat is AI and useless. If I can't get Human response tomorrow I shall cancel the order.

I hopped onto the Ikea website to see what kind of options I had for a kitchen remodel. I was surprised by the accuracy and adaptability of their remodeling program. I was able to build my entire kitchen online and have an Ikea remodel expert go over it and process the order for free. The accuracy is fantastic.

Ikea is the most unorganized company when ordering for delivery. Ordered a shoe cabinet. Told there were 6 in stock. I was given a delivery date and time. They charged my card within minutes. One week later no cabinet and no update. Called them and they tell me it was never in stock but on backorder. Now to get a refund they say it will take 7-10 business days. Thats BS. How can they charge my card in minutes but it takes 7-10 days for a refund. Very poor operation. Would not order again from IKEA.

I ordered a rug via click to pick up online. It defaults to any store that has it in stock not the store you have selected as your primary store. I therefore accidentally selected a store too far from me. I used chat to see if it could be changed. The chat agent did not speak my language and was rather rude about sharing the policy that they could not help me and I would not be able to have my money returned for up to 15 days! When I said this was unacceptable, I was give a customer service number. After a 10 minute hold. I was told I could be transferred to another return department. I was transferred and hung up on after I listened to a message saying they could not help me...I find this inconvenient and unjust. I want my money back today or tomorrow without a hassle. I'm not a bank and you cannot borrow my money for 15 days! Until now I enjoyed IKEA for years...This is awful.

Bought $400 of stuff online. I'm sure it would have been great stuff, but we never received it. My husband and I were both home anxiously waiting the day it was supposed to be delivered. Nobody ever knocked. The whole day passes by. Still no ikea. I get an email from IKEA saying they want us to pay $50 more to deliver it. Why are they charging me twice for a service they never provided? I called ikea support, and they said that apparently nobody will come to deliver the items unless you answer a call from an unknown number a couple hours beforehand. I never answer calls from unknown numbers. It should be illegal to charge people for services you did not provide. I will not be paying for redelivery, and ikea is refusing to refund the $50 I already paid for delivery. Unfortunately, I paid with a debit card, so there is no way to dispute the transaction. We will never purchase from ikea again.

Ordered a chest of drawers from IKEA online for delivery. They sent me an email explaining I am to wait for a followup email on when it will be delivered. 2 days later i received the email. No options for delivery dates/times (like online food shopping does). So, the day THEY chose was not good for me and i needed to change.

I spent 2 weeks trying to contact IKEA and wasted so much phone credit! On my way home from work I had a missed call received 2 hours earlier, 'We're outside your house, Miss Wood with your delivery.'
I was livid. Re-called then and there and they said they are an external delivery service, so for a redelivery it will be charged.

Only good thing about the experience was I did receive my refund AND my phone credit once I gave proof. Just, will not be ordering for delivery in the future.

We placed an order on their site They keep postponing the delivery date of our order. We want to talk to someone and at this point want to get a refund and it's impossible to reach someone to help. We wrote an email, we never heard from any one, The only department to pick up is the sales department, and they just transfer you and you are on hold literally for an hour. Ikea music became my background music. So disapointed. Was considering doing a kitchen with them, not anymore. Too scared of the after service.

Fast delivery, good customer service and products which absolutely worth for their price. I usually buy décor staff for home, and so far it is one of the best places where you can find lots of different product at one place (in terms of décor and furniture).

Customer service rep was almost yelling at me. I was charged for not taking the call of their driver (delivery service) because I was on the toilet. I called back 3 min later, but that was too late: the driver refused to take my call. As per Ikea, this is clearly my fault and I have to pay for their drive.

Ordered on-line - they shipped the wrong item (furniture) and it is impossible to get a live person on the phone to discuss how to resolve. The automated phone system cycles you through and then hangs up. After 4 different tries got a person who quickly transferred me to a dial tone. Wrote an email last week and still no reply. In the meantime I have a piece of furniture I didn't order and do not want and a missing piece of furniture I did order.