Bed Bath & Beyond

The return policy is a SCAM. They intentionally DELAY and play games hoping you'll go away. I've been trying to return a defective crappy mattress for 3 weeks and these scammers go around in circles and straight up lie over and over again. I've wasted hours calling to speak with their call centers in other countries. They apologize each time and assure me they are escalating the return to the correct team. They ask for photos then send a list of questions, none of which are relevant to my return - then after I respond to them all - they start all over! "We're sorry, your return was not properly escalated two weeks ago." It's beyond absurd.

Over a dozen requests to speak with a supervisor and yet one was never available. I've given up and have just accepted the loss of over $800. It's not worth the stress anymore. Over the holidays too, these people truly have no shame. The whole return policy is a scam. NEVER buy from these fools. Hopefully their corporate offices will respond. We shall see.

I ordered this couch and never received it and they are refusing to give me money back or send me a replacement. They delivered it while I was at work, in the middle of the day in the middle of a walkway, not my front porch. No signature required and just left it there. By the time I got home it wasn't there. I called immediately and they sent me on a wild goose chase with UPS and promised a refund after the investigation was complete. I called back after a 10!day investigation and they are now refusing to refund me or send me a replacement. Just like that I am out of $700 and can't do anything about it. This place is the devil. Don't waste your time or money

They put the capital T in terrible. I ordered a couch at the beginning of November and it arrived with missing parts! The couch looks a complete mess! I reached out to get the missing parts and was offered a $100 discount to keep the couch as is by the warehouse! Which was alot of audacity, I was able to speak to another representative that finally stated there policy was to ship a replacement. My replacement order was started on November 30th and I have yet to receive a replacement! This order was regenerated several times by incompetent reps who clearly do NOT communicate with the warehouse. I paid $1200+ for this couch and have recieved piss poor customer service. I've had reps hang up on me, not return my phone calls and completely ignore this issue. DO NOT BUY FURNITURE FROM THEM! You will lose your money and be stuck with a piece of crap! They have ruined the holiday season for me, as my home looks terrible due to having incomplete furniture! Save yourself the trouble and find somewhere else to shop!

Buyer beware! Worst customer service EVER! I have been dealing with them for 10 weeks with no results. I have asked numerous times for a supervisor but they were "never available". Finally spoke to two different supervisors who personally promised to see me through the returns and would escalate my return with the large item return department. Never heard back from either. I finally received an email stating they were working on getting the cheapest delivery fee arranged. Waited days and responded to their email asking for the status….No response. A few days later I received an email stating their return label system was down and I would hear from them once it was back up. Waited a few more days and sent another email requesting them to give me return reference numbers for my 3 returns and I would arrange shipping….still nothing. They should be ashamed of themselves treating customers this way. Beyond frustrating!

If I could give a zero I would, the plastic rings to adjust the balloon curtains fall apart at the touch and the lace snags before I got it out of the plastic wrapping. I tried to get a replacement but I failed to ask within the 30 day policy. I was moving. Know this new company will not grant any exceptions to the 30 day policy even if the product they sell is a piece of crap. Sign me as very unsatisfied person who will never ever shop here again. I have lost $75 dollars on this really subpar product. Lesson learned.

I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1 to ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE! I fear I will never see the $1000.00.

This company has the worst customer service ever! We tried to cancel our rug order a few hours after we ordered it, but they can't seem to cancel orders, we had this happen once before, and then charged us shipping back the rug. They also don't update their data. They called me Nadia, I'm not Nadia. And they hadn't updated my address, tried to blame it on PayPal. PayPal has my right address. I will never even order a pencil from this site;

I order a bedding set on Feb 13,2024. After almost 10 days, I received a small box with only a set of two pillow cases.

I called customer service and after they gave the run around, they finally agreed to send me a replacement. I asked the agent to make sure that the warehouse sends the ENTIRE set. He kept saying: "I got you."

Today, I got the second delivery and guess what? A small package with a set of two pillow cases.

I called the company's corporate office in an attempt to file a complaint. I was told that if I want to complain about the company's customer service, I need to call customer service.

I used to be a loyal customer of Bed, Bath and Beyond for years.

NEVER AGAIN.

Bought a murphy bed online with free 14 day delivery. Paid for it which they promptly charged my card, when the confirmation email came it showed the delivery date at 5 months. I contacted there CS. And was told yes it would be 5 months to which I told her I would like to cancel, She told me I would have to wait until it was delivered then send it back for a refund. I had to get my credit card company to revese the charge because of fraud which they did.They are selling items they don't have, whic is a precurser to usally going bankrupt. BEWARE!

Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.

I am beyond frustrated right now. I've been trying to delete my credit card on file as I do not want to make purchases anymore, and it is undoable. The instructions on how to do it won't work. Unchecking the box temporarily hides the information, but checking it brings it back. The agent I called confirmed this. The only way delete the old info is by making a purchase and adding in another card.

I've tried to delete my account information under
California Consumer Privacy Act (CCPA), but Bed, Bath, and Beyond refuses to do so for 4 years, saying I made a purchase, so they need the information for that long before they can delete my account.

I've never had a company deny my request. The internal database would have this information. The public account should be able to be deleted. This is beyond frustrating as I don't want someone to hack into my account either while I am not using it.

Dirty laundry is their business. Wrote a review before about getting no where on a back order. Well the last update said to be shipped by October 1,2022. Items still not delivered to me. Ordered July 29,2022. Avoid ordering from a company whose higher ups don't care about customer satisfaction. Just their checks and bonuses.

Order foam mattress and it rotted in a few weeks. I attempted to call several times with no reply. Last call I was told it would be a 60 hour wait. Technically 2 days later I'm still on hold.
Dr. Thelma

I've used bed Bath & beyond online several times over the past couple years. It didn't work a few years ago and it still doesn't work today! This is the worst online store I've ever shopped at. The website needs a whole new facelift. It's slow, It doesn't work properly, And it's extremely frustrating to shop with them. Customer service is even worse, I was on hold for 30 minutes this week before someone answered support, Now I'm on hold with a chat bot for 20 minutes. On a good note the items and prices are decent but not worth all the hassle. This store is going to go out of business! I purchased this lamp which was a bit pricey now that I found out the crystals are plastic. Returns are inconvenient as well.

I ordered 4 Corning ceramic soup mugs. Three came packed in a large box with loose bubble wrap, two out of the three were smashed. The replacement order of two mugs came with one smashed because they were both put in the same bubble wrap. It's just stupid lazy workers and poor supervision. Poorly trained employees. Warning: don't order from Bed Bath and beyond.com. This will be the next company to go down the tubes. UPS Delivery Agent could hear the broken items but left them anyway.

This is the second time I made a purchase from this company and it was as disappointing as the first one.
Problems: 1) Never received an email with confirmation of purchase. 2) Merchandise shipped came in an open box. 3) Missing 2 of the 4 wood chip containers shown at time of purchase. 4) Customer service agent was from India or some other country. Polite but impossible to understand and connection was terrible. Hopefully the agent will have missing parts sent to me.
My first experience with a kitchen appliance was similar, merchandise also came in an open box with missing parts.

I ordered a pair of these lampshades. They arrived in separate boxes. Both had the fabric coming away from the frames. One had the spider (it attaches to the harp on the lamp) and the majority of the shade all crushed down with a bunch of those air filled bags sitting on it. They are very poorly made. I am not sending them back as I know it will take forever to receive a refund. I'll take it as a loss and go to Lowes.