Bed Bath & Beyond

I have spent way too much time shopping on Bath abd Body. I have a hard time resisting their email offers and other promos. If you love the Bath and Body products... wait for discounts and promo codes. You can get a lot more for your money. I never pay for shipping and get a ton of the products I want for much less than the typical price. Their shipping usually takes a week to 10 days to arrive... which isn't too bad considering the amount of items in my orders. I've only had one leaky wallflower in all of my purchases. It only lost about 1/4 of its contents so, I never complained.

Purchase picture. Employee at Arlington, Tx store said even though store closing I could return it within 30 days. I went back to return it a few days later and she lied and said she didn't say it could be returned. I said run the security footage. I left this store realizing this entire company's down fall include people who don't have good values.

Not planning on ever going back - quality is poor, the store is a dump, the wait lines are ridiculously long and most everything is low end junk even the sheets & towels. Horrible shopping experience.

Currently it is November but I made a big purchase of over 40 items online in September. I called to receive an updated status because I have not received them all. Mrs. Yolanda helped track all purchases but not only did she help me with that but since the item was discontinued she gave me a few options I can use to still execute without having to spend more money or even return (since the items were already purchased in store.)
It may not seem like much but she was super helpful, professional, and customer service skills were amazing! This process to track the shipments took at least an hour but she was still willing to assist.
If you need any assistance or have any problems with any purchases at the Bed Bath & Beyond in DC I HIGHLY recommend talking to her!

Still trying to get an order processed to replace a missing item from a set. So far, three different chat reps gave misinformation and failed to do what they promised. Terrible customer service! You've lost a very good customer.

1st they ship me something with missing parts
Then I have to contact them 7 different times trying to get them to ship the pieces to me. They say they will. I get a reference number. Half the time they dont even type full sentences and when you call they don't know what to do. After a month of this the last person I spoke to made no sense, told me there was an order put through for me but then told me I should just go in person and exchange the item. Really? Now I have to go out of my way to do an in person exchange when I paid for shipping for a reason. My entire family and I will no longer do business with this place. They just lost 14 customers. I attached an image of one of the examples of the incomplete sentences they responded to me with.

I feel like you don't know a business until you've had a problem with them.

I was really annoyed because I ordered a glass bowl and it arrived totally shattered because it was packed so poorly.

But I'm still leaving a four star review because of how the issue was handled. I contacted them through their chat function and was promptly apologized to and given a refund without having to go through the hassle of returning the shattered item.

Therefore, in spite of the packing mishap, I will definitely continue giving them my business.

Our normal go to store in Largo Mall was closed. We drove to Countryside Mall in Clearwater Fl. When arrived and asked a question if an employee on the floor she was extremely rude. The lady trying to ring up my order was a total flake. After three attempts for her to do it correctly, we left. The drove to St Petersburg. We purchased our products there