Bed Bath & Beyond

I ordered a leather couch, they sent me a cloth couch now I'm waiting long periods of time to receive the order I paid for, in the same order I ordered a leather chair that came broken. Now I have to wait an extended time in order for my order to be fixed. They have nice things but it's not worth the hassle. Who ever packed the orders knew they were wrong and broken but still sent them. This company has no pride in the sending out of their merchandise.Never again will I spend money with them.Beware buyers.

I ordered a wall mirror which arrived promptly. However some of the wood pieces are not glued together and there are chips in the paint. I attempted to go online to return and keep receiving a notice that they do not recognize my order #, zip code or email. All of which exactly matches the confirmation email they sent when I placed the order. I called the 800 # and the wait time is over an hour. This is ridiculous. I should not have to jump through hoops to return a defective product.

On February 6 I ordered a Tie the Knot Registry Gift Card in the amount of $100. On Feb. 12 and again today, Feb. 15, I received a notice of delivery delay. I found odd a delay on a paid gift card and initiated a chat with customer service. This is the response: "Thank you for patiently waiting. Upon checking on your order it was cancelled because it is showing as out of stock on our end. And the refund was already returned to your card ending with 4303. And it should reflect on your end within the next few days." This is not reflected in the order status, which clearly states that the order is being fulfilled and cannot be cancelled. Why send two delivery delay notices if the product is out of stock? How was this not detected at the time of order? Bear in mind, the product is a gift card! Totally unsatisfactory service and customer relations. Despite what the agent informed me in the chat, the order status does not reflect this.

I ordered gray curtains. The ones I received were green. Not my color. I contacted Bed, Bath & Beyond and they told me I had to pay myself for return shipping. This was their fault. As you can see in the picture the curtains are not gray but a light green.

Ordered 2 bamboo pillows, $58, i received 2 micro fiber pillows, (which are in walmart for $5 each) been almost a month and still have not received a refund and a sent back the garbage they sent me, all bed bath says is contact seller. WHY... they were ordered from bed bath beyond. Never order from bed bath beyond again, time to call solve it 7

We received a side table as a gift from our wedding registry. Obviously we had to open the box to get the product out. The product was severely damaged, which is disappointing but that would be fine if their customer service hadn't been so awful. They would not ship us a box to ship it back in, instead saying we had to buy the box and they'd reimburse us in store credit... for our wedding gift... anyhow, somehow we will try to get them to replace it but we are removing their store from our registry and recommend nobody else use them as well

Fine if you want to browse in the store. But online purchase was a huge mistake. They are totally incompetent and chaotic. Amazon can deliver same bookcase in four days. These folks lost the first shipment, lied about expediting the second try, and also would not cancel the order... Could be a full MONTH to get a 4 day delivery item. I will not go near their brick and motar store either because of this foolishness.

As if it wasn't odd enough already, today both OXO grinders were finally delivered by USPS. One shipping label was completely unreadable and showed a hand written remark "no scan" on it. The second label was fine. I contacted BB&B customer service by email and asked them to organize pick up of their two grinders at my house. To be continued...

Since overstock is now bed bath and beyond I'm writing a bad review for them. I bought a mirror last year that I set aside for a renovation project, I finally got around to that project and the mirror was completely shattered, I contacted bed bath to see if they could honor the item, unfortunately at no help even though I didn't break the mirror it came out of packaging completely broken they could not honor anything. It was my fault for not checking the packaging right away their fault for sending a broken item. $126 down the drain

From the time the item was purchased online. Worst experience on online shopping at bed bath and beyond. Customer service is beyond pathetic useless takes no responsibility from the delivery to the returns or even with refunding
A damaged item has no value and when I want to return it they want me to do the packaging and take the trouble instead of taking any responsibility and when I asked for a refund they said they want toRefund partially now does that mean I'm keeping the partial desk and returning the partial item. I want a full refund for damaged item that has value to me
Please take your item and please return me my full payment I have never had any such experience with any other online purchasing this is third grade business shame on you

Okay... I love bed bath and beyond. I love their shower curtains, I love their towels, and I love their... weird bird shaped... I don't even know whats. They have everything I love in a website: free shipping (although it is set really high at $99), and the ability to shop in CAD.

My only real complaint is that when Adam Sandler made "Click" they did not actually add... a Beyond Section. With Christopher Walken. Oh well. What can you do?

In all honesty though, I feel like BB&B changes their stock too often. I like being able to replace certain items in my home with the exact same item (so it feels like the kids never hit them with a basketball in the first place!). Also, it's really hard for potential customers to find items they're looking for after seeing them on pinterest.

When this happened to me with a ruffled shower curtain, I was sort of crushed!

My husband and I often use Bed, Bath, and Beyond for our household, linen, towels, bedroom needs, and beyond because for the small size of our nearby store, it has most of the products we need. The other great thing about BB&B is that they provide wonderful coupons both in the paper or magazines and especially online. From our experience, even though the coupons have expiration dates, even expired coupons are good to use. Amd we are able to use more than one coupon for a purchase of several items. This definitely is our go-to store for household goods of so many different types, you WILL BE pleasantly surprised.