Bed Bath & Beyond

Tried to do an order...computer screw up on there part resulted jn corrupt order...the order came to 166.67 yet my account was debited for 1169.67 for an order that does not exist...customer service is a waste of time... people you cannot understand reading from a book...have to get bank to launch an investigation while BBB holds are money ransom...never again... most reviews of this company are not good...BEWARE

I ordered 7 baskets and paid for 7 baskets. Received my order with only 6 baskets enclosed. I thought it would be a simple fix. Call customer service but can't get through to anyone. Have currently been waiting on hold for 1 hour and was told the wait was 30 mins. I found a customer chat window and 'missing items from order' isn't an option and there is a 4 1/2 hour wait for that. They offer text help and that wait is 7 hours?/. It's (Bed, Bath &) BEYOND frustrating! I get that times are more challenging with Covid but in this instance, it's more of an excuse for extremely negligent poor customer service. They took my order and my money within seconds and yet there is no one to help me with their mistake! I will NEVER give them my business again. At some point, I've got to let go of the missing basket because my time is much more valuable.

I placed an order on dec 3 and received no updates on the order after about 5 emails and 2 calls I am now being told they are out of stock until feb this was a Christmas gift. I now have no gift for my son a week before they are also saying since it comes 3rd not sure if I can get a refund. Bad customer not to satisfy me with the item or give me my money back. Don't purchase online at all you don't get a straight answer when you call they have no idea what they are doing

I recieved a message today saying that my account was closed do to inactivity. Because I received multiple items that were damaged. Did not know if you dont use their card regularly they will close your account. This will put a hard hit on my credit score. Be ver careful with this company.

I love the items from Bed, Bath & Beyond! I am not allergic to their lotions, which is a rarity for me. 90% of lotions out there leave me covered in a rash! But these creams that smell great don't affect me negatively at all. Plus the large number of fragrances is impressive too. I love their hand soaps, especially the new ones with olive oil! It's just not worth going to the store when their website sends me all kinds of great offers on a regular basis. The ONLY time I go to their stores is to return something and save the cost of return postage. I wait for big discounts or discounts plus free shipping before I order, and I have a ton of stuff from this company! Rarely do I find tems that are as great smelling and that I have no allergies to, so BB&B has won my loyalty.

I ordered a Bath Mat on line. They took my money, but never told me it wasn't in stock. I had to call Customer service twice, wondering where my order was, getting the run around both times. They don't give you tracking numbers, or tell you if your order is delayed, because it isn't in stock, and don't know when it will be back in stock. This company has Terrible Customer Service and a lousy, out-of-date merchandise inventory system.

I ordered Fiesta dishes, I received them in 5 different boxes on different days ( because they were coming from different warehouses I assume) 1 box of 24 bowls had 1 bowl not broken. A box of 17 dinner plates and 6 salad plates had 7 items broken. The next 2 boxes also had multi things broken. My last box of 5 salad plates was packed correctly and nothing broke. This will be the last time I order on line from them. When I returned them to the store they told me that they have seen this a lot. Here's an idea... hire new packers or train them better!

Just purchased 4 indoor/outdoor rugs. Price was very good. Shipping was fast. Unfortunately, Two of the rugs had a misplaced weave that had to be cut out, thereby loosening the weave in that line. One rug had dirt damage from the open protective plastic covering. It's not severe enough to go to the trouble to ship back to the manufacturer, but irritating enough to complain about. I've bought a lot of household items from Bed, Bath and Beyond and this is the first time I've had a complaint.

When I bought stuff on line I received confirmation with wrong delivery address and I try to change to my address multiple times, but except confirmation on my email that someone try to change address nothing happens.
Next day I call costume service and they insure me that they finally able to change address, but forgot to mention that if I fail to do it in first 30 min after ordering, they will deliver to wrong address.
That exactly what happened.
After multiple calls when I did not receive my staff, I was told that someone contact me with information.
Never happened.