9-13-20 I placed an online order to be delivered. 11-14-20 the order never shipped, tracked or delivered to me! I have called customer service three times, last time it was over an hour long call. They never shipped my order and they won't give me my money back! Update: they did finally give me a refund and a gift card. I have not had any more issues with my orders. My experience has been much better.