Bed Bath & Beyond

Purchased a personalized mat online that came with smears and flecks all over it. How does something even get packaged looking like this? Also, was told I had to return it to the store, which is 40 minutes away...
*Was told I would receive a refund in 3-6 weeks on December 31st. Haven't received it yet. It is February 21st now. Never received the refund. Will never shop there again!

Ordered a cool lamp online but packaging was unprofessional and disgusting. Ordered it along with another product and Instead of you guys using a separate box you open the lamp box and placed it inside. For this, i'm NEVER shopping here online again.
This is not the first time but the fourth time I've had an issue with an online order which for me it's a waste of money because I have to Uber back to return it and then Uber back home. This is a real disappointment especially for me because I joined the Bed Bath and Beyond membership club which I paid for. Free shipping does not mean send it to customers any kind of way!
THEN, when I did get the box opened the lampshade was cracked and the lamp was very rusted in certain places. I'm just gonna keep it because again it's gonna cost me more than what I pay for the lamp to return it. I don't have the time and energy anymore to go back-and-forth with this company. I've even tried to call and I was on hold for four hours. SAD

I recommend the upper east side branch, the employees are friendly, they do not avoid assisting the clients, it is easy to get their help, I recently visited the branch and received Linda's help on the second floor, I needed a small pad for my iron board, she was very diligent, friendly, found the item and send to home, also the place is spotless, clean and with excellent light. In addition to buying you enjoy an atmosphere of relaxation.

I purchased curtains and I can't find my receipt I went in. One package was open and the other was not. Because Adriane said she does not carry that length she would not even give me store credit. I had to go find another Bed Bath and Beyond. Rather surprising the terrible customer service. I am a member as well. Super disappointed. The s is the first bad review I have ever written about any business.

I'm a purchasing assistant. I get to help people choose where their money gets spent.

With that said -- I buy LOTS of big orders from many online retailers.

I've had minor hiccups with BB&B that were always handled quickly and resolved with one email to support. My most recent order was for 72 items. They shipped same day, received the next day and that itself was impressive. I had 4 units missing. I let them know and I had the tracking number for the replacements that same day. Staff has always had good grammar and professional kindness in the replies.

Needless to say, I will have no problems ordering another 72 items anytime.

I am an interior designer and I ordered a queen bed frame for a client. They sent the wrong bed size. We complained and asked for a replacement TWO weeks ago. But can you believe customer service does not know when the bed will arrive? The tracking details still say "processing." Not only did they send the wrong bed size, but they also have yet to rectify their mistake. When you call customer service is literally useless y'all. I regret not coming to this site to read the reviews before buying furniture for my client. If the bed does not arrive by tomorrow. I will never buy from them again. NEVER! I will also get fully compensated for this mess if it's the last thing I do!

First time ordering online from BB&B. Will NEVER do it again. Order 3 plastic shelf organizers, they sent me a pack of 3 frying pan protectors and a pack of Gerber baby t-shirts. Had my original invoice in box along with an invoice for the person who ordered the pot protectors... not sure who the baby shirts belonged to. They sent these 2 small items in a large box. They wouldn't send my actual order until I sent back the 2 other items. Finally, my actual order arrived. They sent my LARGE plastic shelf organizers in a flimsy plastic bag?!? Say what? They were all stacked and stuck together and the bottom one was cracked. I'm ticked beyond belief and will not even bother filing a return. I just don't want to deal with these incompetent imbeciles any longer.

My experience was in my opinion criminal. I ordered comforter online, my card was charged but the order vanished. I have yet to get any logical response as to what happened so they basically stole $459. Sitejabber is misleading the public by showcasing a rating of 4 stars! I have read so many reviews and have found only 2 that rate 4 stars. This site must be getting a kickback for showcasing a good rating. This is an extreme disservice

I've been a life-long shopper and buy high dollar items like your cutlery on a regular basis. I, along with my Protestant friends, are encouraging others to Boycott you since you have dropped My Pillow and no longer represent the conservative shopper.

I made a mistake in the "ship to" address, so I called as soon as I realized the mistake, but before the items were delivered. I ordered from multiple vendors, assuming Bed Bath & Beyond would help me correct the mistake, as Amazon and Chewy.com do. Big mistake. I was told repeatedly that they could do nothing since it was part of "the marketplace." The individual vendors equally said they could do nothing, as did UPS. So I paid and received zilch. This was 6 months ago. No deal is worth the aggravation.

I have been doing a lot of shopping over 60 years and it's rare that I give a customer review. But I must say that in the years I've been shopping at Bed, Bath, and Beyond, I have never met more helpful and conscientious sales people. They seem to be everywhere in the store and they always seem to know what they're talking about with special products. As a former corporate compliance executive, whatever this company does to train it's employees needs to be replicated in other businesses. On the other hand, this may be why they're still in business! It's really truly amazing to get excellent service in this age of online businesses and brick-and-mortar companies that still exist.

I have spent way too much time shopping on Bath abd Body. I have a hard time resisting their email offers and other promos. If you love the Bath and Body products... wait for discounts and promo codes. You can get a lot more for your money. I never pay for shipping and get a ton of the products I want for much less than the typical price. Their shipping usually takes a week to 10 days to arrive... which isn't too bad considering the amount of items in my orders. I've only had one leaky wallflower in all of my purchases. It only lost about 1/4 of its contents so, I never complained.