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Patricia K.

2 Level 2 Contributor
  • 11 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Travel, Clothing & Fashion

Member since July 2017

  • Reviews

    11

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

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  • Profile Views

    803

Review Distribution

11 Reviews by Patricia

4/28/21

I want to share my experience of buying at Wayfair. I was recently renovating my house, in that company I bought furniture and decoration accessories at a very good price, they were all of good quality and according to what they advertised, the products all arrived without any damage, before as planned and they were exactly as described, in quality, size and price.
They send me offers without being intrusive, it has very good service and a variety of products, as well as the list that one can have on file to compare products or future purchases. While my other experiences were very frustrating, stressful, I ended up buying everything at Wayfair, which accompanied me in this process with excellent service.

Tip for consumers:
Wayfair fulfill its promises, good quality of products, fair pricing, delivery on time, in great conditions,

Products used:
Furniture; desk, outdoor table, chairs, cabinets, media TV furniture, accent table, outdoor stand lamp, outdoor lights, platform bed, puff, kitchen accessories.

Service
Value
Shipping
Returns
Quality
4/28/21

I recently bought a couple of patio chairs in OVERSTOCK, which was advertised as made in wicker, in exchange I received two metal chairs, with polyester and badly welded, these days everything is delayed with the excuse of Covid19, I say excuse because Amazon and Wayfair, deliver their sales on time, so I dismiss the return, I tried to be flexible and make a deal, I am a senior citizen with disabilities, stress shortens my life.
I tried to negotiate a discount given the brutal discrepancy I was willing to keep with the chairs, but the customer service did not admit the flaws, also they ignore my photos and my flexibility, for which I return them, a very long process, every time they wrote to me they repeated a long script, ignoring the previous messages, without monitoring the process, they did not send the labels for the return, they blamed each other, in each message a different agent signed, distraction tactic, the supervisor made me wait an hour, after works he? She? Never contacted me, and now UPS is to blame, the chairs were waiting in the concierge of my building for five days, and therefore the company takes the time not to return my money.
The chairs are published as wicker, La Habra Boho 3-piece Wicker Patio Chat Set by Christopher Knight Home, in Wayfair, you can find them with the exact description of the materials such as:
Bowerman 28 "Wide Polyester Armchair, with the same cushions and in the same color.
After five days the chairs are gone, I didn't get my money back yet.
The CEO Mr. J. Johnson never answer my emails and another person did it only with the initials JCB, why so afraid to give his/her name? Strange behavior, if he/she represents the company, she/he doesn't seem proud to do so.
Dishonesty and underestimation of buyer intelligence are unacceptable NO, of course, I do not recommend buying anything from OVERSTOCK, I suggest taking your business to WAYFAIR OR AMAZON.

Tip for consumers:
I won't recommend using OVERSTOCK at all when you receive an item and is not what you expect too late!!! your nightmare starts! is not cheaper neither, Life is too short, choose a better business, like Wayfair or Amazon.

4/28/21

I recommend you stay away from buying at Home Depot online, you will be caught in an abuse
I bought a cabinet and a piece of furniture to support the TV screen, they arrived with defects, I requested an email address to be able to make an attachment of the photos, Marlee from the customer services agent told me that they had no emails :) that took almost two hours texting, and then the supervisor MC Kesur Finch took another hour and a half to give me the email, since they said that the photos that I sent they did not receive. Don't bother calling on the phone because no one answers.
In total, the texts last five consecutive hours, I told them that I am a senior citizen with health problems who is exhausted, tired, and very disappointed with the treatment, they didn't care.
I wanted to do a review of the products and the service and my criticisms were rejected 4 times, they do not want other naive people to find out about the poor quality of the products that they offer on their website, the products are really unacceptable, the furniture and the service.
I had to report to BBB, to mediate, and get my money back.
Also, the return of the furniture was another nightmare, they did everything possible in their power to prevent it.
Please check the reviews about HOME DEPOT IN THE MEDIA I made the mistake of not doing it.

Tip for consumers:
Simply do not get engaged with HOMEDEPOT at any level, do not support their business, go to Wayfair instead o Amazon.

Products used:
The ones I bought at Wayfair, excellent products, prices, and services

7/27/18

I consider myself a client of Fairway, it does not have the best prices, but if true that the market carry products that are of good quality, and have variety, other supermarkets do not have them, or are much more expensive.

I had good experiences of customer service in the branches of the Upper West Side and Harlem, today July 27,2018, I did my shopping in the branch of 542-580 of Second Avenue, NYC, and it was very unpleasant to waste my time with part of their staff.

The employees who were restocking the shelves were very attentive and there were changes, in the market, however every time I asked for guidance on a product they indicated the correct location.

The big loss of time was when the cashier Nathalia ignored the products and asked other cashiers, including the product manager and the manager of the branch Araceli, none of them distinguished string beans of snow peas, or fava beans, confused escarole with spinach, the worst thing that they chose the most expensive product to replace the price of the products they did not know.

I lost time it was irritating, the company should employ people with knowledge of the vegetables or train them properly, a list with names, is not enough because the names do not have pictures so they can distinguish the product.

Although I tried to explain to them, I had to go and look for the price with the name on the shelf so that they would realize that I was talking, Still, they insisted that I was wrong, instead to be open and learn.

The manager of the product area was very disrespectful, he didn't know either, he did not give me his name and when I asked for the presence of the branch manager, Araceli said that she was the manager, I saw her working as a cashier, I think it is an inappropriate strategy that works as a cashier and in the same time being a branch manager, since she does not have time to cover her two roles properly, and definitely lacks knowledge of the products, and leadership.

Training, respect for the client, admit that we are wrong when we are and apologize, produce good service.

Is it so easy to get a job that does not interest them to keep it, to make a career, to be recognized for its effectiveness? That little self-love and pride for having a job.
Unfortunately, often when I go to the supermarket I have to train the employees, at my cost of time and energy, because if I do not do that I lose money, and they go by like flies.

7/27/18

Delta review
I absolutely did not recommend Delta, every time I called there was no less than half an hour of waiting. I had a membership with points for some domestic trips, I just wanted to change part of my name, since I got divorced, the customer service asked me, to send by fax a photocopy of my passport, it is illegal to make copies of personal documents. This information is crucial to steal identities and falsify documents, currently corporations are giving training on how to manage this type of information.

I had to make a new membership Delta did not recognize the accumulated points.
This single signal should have been enough to not use this Delta, but my daughter had given me the ticket.

In July of this year( 2018), I traveled to Berlin, to begin, you cannot trust the availability of seats offered online, among the regular seats only publish the price of the less attractive and the others are reserved or are more expensive, then I saw many empty seats on the plane, some of which I would have liked to use it, they were unavailable online when I booked my fly.

The night before fly to NYC, Delta keep send me message to check in and I couldn't. I had serious problems and every time I called customer services, there was a one hour wait, finally after midnight, they called me back, to tell me that they did not know what the solution to my problem was.

It is an attack of surveys, when the service is not complete, for that they are efficient, they want you feed back before they services is complete, that was very suspicious.

At the Berlin airport, again nobody gave me an explanation of why I couldn't check in with my phone, Delta shared the office with other airlines, Delta opened the service with little time before departure time, it was chaos, fly attendant were rude, arrogant, the Delta clerk didn't greeting us, or said good morning, he didn't make eye contact, they mocking me, after that they forgot to inform the passengers the order of sections to board the plane, it was very slow.

The finishing golden touch of my stay was a wild handling of the customs clerk, she assault me, her touching was inappropriate, after I pass the metal detector with no alarm's on me, she check on me as if I was a delinquent, in front of all passengers, when I complain about their treatment, she answer that they did because Delta chose me, and what Delta ask her to do it, she said " you can complaint to them", I felt and informed them It was discriminative.

I am 65 years old woman who look at my age, with disabilities, they are not noticeable, however I had health problems, she stress the hells of out me, I was sobbing, nobody come to asked me what happen.

For those who are interested to know, they found nothing inappropriate or illegal in my suitcase or in me.

On board the fly attendant were chatting on the back, instead of being attentive to the service, and the menu items were not available, the fly attendant found it funny that they did not serve decaffeinated coffee and they did not have some the soda drinks, listed in the menu. She referred to decaffeinated coffee in a derogatory way, said it was disgusting. I don't think that Starbuck will agree with that, it were Starbucks paper cups.

The computers in the back of the seats did not work, I had to wait till Delta crew re set them.

The compartment for my luggage was occupied by airline boxes, I had o keep my luggage far away from me.

Regarding the food the only nice thing were the European products, cheeses and crackers, the rest smelled unpleasant I did not eat.
The fly attendant did not give me a whole soda, it's a miserable attitude, was disregarded, over all because the Delta fly attendant took so long to come back to my area. No tag name sorry!

Delta need to improve everything. Pilots training, the sanitation department in NYC has better drivers, fly attendant customer services, to slow, to fake smile, they are arrogant, food is horrible, information about check in clerk location and schedule, does not exist, honesty when we book a seat, what it is available and space for a traveler luggage, and definitely, hygiene and sanitation of the airplane, it was disgusting, the smell of urine and vomit invaded the cabin every time a passenger opened the bathroom door.

I explain in detail about the service and the fly attendants, the food and the hygiene, I want to add that the pilots were a disaster when we landing in Berlin (TXL) the plane bounced on the runway like a ball, and when we landed in NYC (JFK), the plane sighed as if the driver was drunk and I never saw the faces of the pilots either in my way to Berlin or back, the information was poor and the translation for the German passengers insignificant, is a lack of respect.

In all my trips to Europe and recently visit Netherlands, Norway, Sweden and Finland, with Finnair airlines, I hadn't this kind of outrage, I will never use Delta.
They should return my money.
I WILL KEEP AWAY FROM DELTA AS IF THEY WERE THE PLAGUE.

7/27/18

Delta review
I absolutely did not recommend Delta, every time I called there was no less than half an hour of waiting. I had a membership with points for some domestic trips, I just wanted to change part of my name, since I got divorced, the customer service asked me, to send by fax a photocopy of my passport, it is illegal to make copies of personal documents. This information is crucial to steal identities and falsify documents, currently corporations are giving training on how to manage this type of information.

I had to make a new membership Delta did not recognize the accumulated points.
This single signal should have been enough to not use this Delta, but my daughter had given me the ticket.

In July of this year( 2018), I traveled to Berlin, to begin, you cannot trust the availability of seats offered online, among the regular seats only publish the price of the less attractive and the others are reserved or are more expensive, then I saw many empty seats on the plane, some of which I would have liked to use it, they were unavailable online when I booked my fly.

The night before fly to NYC, Delta keep send me message to check in and I couldn't. I had serious problems and every time I called customer services, there was a one hour wait, finally after midnight, they called me back, to tell me that they did not know what the solution to my problem was.

It is an attack of surveys, when the service is not complete, for that they are efficient, they want you feed back before they services is complete, that was very suspicious.

At the Berlin airport, again nobody gave me an explanation of why I couldn't check in with my phone, Delta shared the office with other airlines, Delta opened the service with little time before departure time, it was chaos, fly attendant were rude, arrogant, the Delta clerk didn't greeting us, or said good morning, he didn't make eye contact, they mocking me, after that they forgot to inform the passengers the order of sections to board the plane, it was very slow.

The finishing golden touch of my stay was a wild handling of the customs clerk, she assault me, her touching was inappropriate, after I pass the metal detector with no alarm's on me, she check on me as if I was a delinquent, in front of all passengers, when I complain about their treatment, she answer that they did because Delta chose me, and what Delta ask her to do it, she said " you can complaint to them", I felt and informed them It was discriminative.

I am 65 years old woman who look at my age, with disabilities, they are not noticeable, however I had health problems, she stress the hells of out me, I was sobbing, nobody come to asked me what happen.

For those who are interested to know, they found nothing inappropriate or illegal in my suitcase or in me.

On board the fly attendant were chatting on the back, instead of being attentive to the service, and the menu items were not available, the fly attendant found it funny that they did not serve decaffeinated coffee and they did not have some the soda drinks, listed in the menu. She referred to decaffeinated coffee in a derogatory way, said it was disgusting. I don't think that Starbuck will agree with that, it were Starbucks paper cups.

The computers in the back of the seats did not work, I had to wait till Delta crew re set them.

The compartment for my luggage was occupied by airline boxes, I had o keep my luggage far away from me.

Regarding the food the only nice thing were the European products, cheeses and crackers, the rest smelled unpleasant I did not eat.
The fly attendant did not give me a whole soda, it's a miserable attitude, was disregarded, over all because the Delta fly attendant took so long to come back to my area. No tag name sorry!

Delta need to improve everything. Pilots training, the sanitation department in NYC has better drivers, fly attendant customer services, to slow, to fake smile, they are arrogant, food is horrible, information about check in clerk location and schedule, does not exist, honesty when we book a seat, what it is available and space for a traveler luggage, and definitely, hygiene and sanitation of the airplane, it was disgusting, the smell of urine and vomit invaded the cabin every time a passenger opened the bathroom door.

I explain in detail about the service and the fly attendants, the food and the hygiene, I want to add that the pilots were a disaster when we landing in Berlin (TXL) the plane bounced on the runway like a ball, and when we landed in NYC (JFK), the plane sighed as if the driver was drunk and I never saw the faces of the pilots either in my way to Berlin or back, the information was poor and the translation for the German passengers insignificant, is a lack of respect.

In all my trips to Europe and recently visit Netherlands, Norway, Sweden and Finland, with Finnair airlines, I hadn't this kind of outrage, I will never use Delta.
They should return my money.

I WILL KEEP AWAY FROM DELTA AS IF THEY WERE THE PLAGUE.

5/17/18

It's time to share my opinion about Juno bad service, the drivers choose the trip, they make me wait and if I do not walk to the point they decide, they cancel the trip and the wait restarts, or they do it because if I cancels they charge me the travel anyway, so it is from that moment my time to rescue the money that is deducted from my credit card, this vicious cycle is produced in complicity with the company.

I do not have to explain why I request a service at a certain point, but if I request it is the responsibility of the company to provide it and if it does not compensate me for the inconvenience caused, every time I request a service from West 43th street, between 7th Avenue and 8th Avenue, is a block with no restrictions what o ever to parking there or pick up customers, all the yellow taxis and others companies got here to pick up passengers, Juno's drivers are the only ones do not come to the pickup point, they call from 8th Avenue corner and asked me to walk at midnight, with rain and cold, they are available and do not want to work. They believe because I called them they have the control of my time and the power to waste my time.

No matter how many emails of apology or reimbursement of money this process involves, it is my money and my time not that of the company or the drivers.

In the message on April 26 the customer service representative of Juno blames the Google maps, because the drivers did not come to the requested location, this is ridiculous and lies, one did it two weeks ago, and I send them special thanks, for that.

We are talking about Times Square the heart of the city known throughout the world, so the drivers in all of these years worked with the wrong map and nobody complained, Juno doesn't make statistics of travel lost? How inefficient, it shows me that Juno company and their drivers are ineffective and should not have continued to ask for their services.

Juno company did not take the responsibility instead decide to blame others, such as Google map and underestimate me, and tell me that all these years their drivers worked the wrong maps from Google, and who has the responsibility to check the maps of their drivers? Their drivers use the phone that Juno company give it to them, include the maps.

Second unacceptable situation is about the itinerary of the trip, Juno's drivers tried to negotiate the destination, en several occasion the driver tried to drop me off at the corner o block away to my destination, again if a requested a car door to door, is a reason for that, so the trip is interrupt all the time with negotiation about pick up point, destination and to have quiet environment in my trip, if I want all these trouble I will take a subway or a public transportation company.

I called a lot to customer services for this problem and their representatives did not give it a solution, as with the music issues, I always have to tell these drivers to turn off the music, why I have to listen to a music that I do not choose?

Juno services it close to my end. From now on every opportunity I have to recommend a car services, I will recommend other companies, I want to be sure that another people are not get abused by Juno drivers.

5/14/18

I want to warn credit card users how American Express treats its old loyal customers, especially women over 64, immigrants who have used this service for over 25 years, uninterruptedly and paying on time.

They simply do not mind abusing a woman in that condition and a client in that situation.

I requested to customer services representative that a charge be disputed that I did not recognize, I wanted an explanation of the origin, a complaint that was not fulfilled by American Express, when I called I was transferred from one office to another, employees asked me the same subject, over and over, transferring and stressing me with questionnaires.

Tired with the situation, I informed that I wanted to use part of the points to pay my account for that month, and close the account. The employees of the customer service office said that they would send me a statement with the settlement, I told them that I was not happy with the service, when the month ended and it was up to pay, I didn't have the adjusted bill that include my points as a part of the payment, I'm talking about the insignificant sum of 240 dollars for the month total and earned 80 points.

As they didn't send me the required balance, I paid partialy, using of my accumulated points, instead of sending me the balance, they charged me with interest.

Since I never have debts, I paid the difference and sent a letter of complaint with my claim for the points that were not discounted, to the president of the company, tired of the incompetence I specifically asked them not to call me, that they would not stress me more because I have a cardiac condition.

In an email from Amex, they said they would do an investigation and they would inform me, that never happened. They never acknowledge my complaints, my unknown charge, neither my earned points.

I asked that they communicate with me by email, that they will not call me. What did these inconsiderate people do? They leave me an infinite number of messages on my phone.

They never gave me back the money, this penance lasted like three months.

In summation of my experience in the use of Amex, businesses prefer visa, and in Europe they avoid the buyer paying with Amex, not mentioning the cost of exchanging money in foreign countries is aberrant.

So if you want to be abused, cheated, like to be frustrated, and disrespect and waste your time, and money you can use Amex, in my experience it's not worth it

7/15/17

I recommend the upper east side branch, the employees are friendly, they do not avoid assisting the clients, it is easy to get their help, I recently visited the branch and received Linda's help on the second floor, I needed a small pad for my iron board, she was very diligent, friendly, found the item and send to home, also the place is spotless, clean and with excellent light. In addition to buying you enjoy an atmosphere of relaxation.

7/15/17

The place is deplorable( location 37 West 13th Street Manhattan, New York) without bathroom, without water to wash hands, without trash can, and full of homeless, rats and bugs, disgusting, its service therefore disgusting, far from being professional and completing its lack of responsibility and courtesy, in addition to that they send me a scam bill, after I returned the unit they tried to charge in my credit card $ 850.00, when I called to claim my security deposit, they keep saying "the check is in the mail".
Every time I called Su and Joe had different story. They didn't return my money

7/15/17

I Frequently use amazon, does not always have the best prices, but if they have good service, until today always received the products bought and in the term that were promised.

Patricia Has Earned 6 Votes

Patricia K.'s review of Tripadvisor earned 2 Very Helpful votes

Patricia K.'s review of American Express earned 2 Very Helpful votes

Patricia K.'s review of Fairway Market earned a Very Helpful vote

Patricia K.'s review of Samson Storage earned a Very Helpful vote

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