Bed Bath & Beyond

The item ordered could not be shipped thus cancelled. Bummer but it happens. No big deal. Bed Bath and Beyond sent the cancellation email to me yet continues to charge my card $153.72 every 4-5 business days. Keeping the hold or pending charge on my account. (It's been a month) I've spoken with 7 different representatives, all whom give wrong information Or contradict one another. It's almost laughable how terrible it's been to work with them. I don't understand how charging someone for an item they didn't purchase is possible. I genuinely thought that was called fraud. Maybe think twice before making an online purchase. And good luck with customer service. I'll stick with Target from here on out

I don't know where to begin? Items are sold to consumers that are not in stock. After you've placed the order, you don't find out for several days that part of your order is delayed 3+ weeks. If I had known, I would not have ordered as I needed the items urgently and would have purchased elsewhere. The item finally arrived a month after purchase, but was packed in a flimsy plastic bag. The tube of product was smashed, the screw on top was forcibly popped off and contents leaked in the bag. When I go to get a refund, they short me $1.00 on the item price. Trying to reach anyone is an exercise in futility, waiting more than 20 minutes at times, no less than 15. When you get someone, they just appear clueless, extremely busy, and unhelpful. I cannot understand how in the world these people stay in business! Worst I've ever seen, and it would be very easy to fix, but consistently this bad on purpose.

Worst online company to order from. If it was something I could find elsewhere and get 20% off I would have. Original order placed on 12/19/19, gave me a huge delivery window until 2/2/20, but the shipped email said 12/23/19, didn't arrive, new delivery date of 12/27/19, didn't arrive. Checked tracking still in GA pending. I called 3 times got no help. Finally talked to a supervisor on 2/2/20 and she reordered, but now the delivery window is 1/8/20 - 1/13/20. Almost a month since my original order was placed. Will see if it ever shows up. NEVER EVER will shop in their stores or online. They can keep their damn coupons!

I have shopped at BB &B for years. But, unfortunately, their recent move to jump on the band wagon of punishing anything and anyone with conservative views is beyond my comprehension. When will the censorship and mistreatment of Christian conservative Americans stop.? Because they have become intolerant of our politics, I can no longer support this business. At some point we must fight back. This is my line in the sand. Good bye, Bed Bath & Beyond.

Over the past couple of years, I've noticed a radical decline in the Bed Bath & Beyond shopping experience. Their choice to promote their house brands over the top-quality merchandise consumers had grown accustomed to has, no doubt, resulted in this decline. Top-quality brands are hardly ever in stock. And the quantity of the ones that are in stock is annoyingly low. I don't see them surviving 2023. Lastly, one of the two items I ordered on September 26 hasn't even been shipped. Today is October 3. In addition, the rewards program switch-up they've pulled is confusing and will probably cause them to lose more customers. I will not be renewing my rewards program with them. And I caution anyone else against doing so.

Bed Bath and Beyond stores are not as huge of other large chains. What they do tend to beautifully display includes marvelous colors, materials, styles, and designs.
My two disappointments with them are these:
1. They charge what the items are really worth, (which unfortunately, is a lot of money.);
2. Though everything is beautiful, it is usually not what I have been looking for.
Otherwise, I just like to browse there, be occasionally, I do pick up delightful items there.

I waited 2 weeks not 2 days like promised. Then I called & they said they didn't have my $400 vanity in stock. They NEVER emailed me or informed me. They took my $, lied about "shipped". I FINALLY talked 2 customer service & she said "we don't have any vanities, but you can wait for something to come in?". I said "You took my money, lied about shipping (I thought it was odd when I tried tracking & it only said "out for delivery but running late", you NEVER even had my vanity in the 1st place & you think I want to wait 3 months until you guys buy one from Amazon. Bed Bath & Beyond is not real & you all are frauds. I better get every penny back and quick". I am absolutely LIVID! If anyone is reading this, DONT WASTE YOUR TIME OR MONEY ON THIS FRAUDULENT SCAM!

I returned a faulty item. They acknowledge they have received it. And that's where any useful information stops. It is well past the time I should have received my refund. When I try to call them I am subjected to hours on hold, only to by hung up on when they finally answer. On-line chat offers no option to actually "chat" with anyone and there are no options for my problem. Repeated emails only get me a tired canned response that is neither helpful or informative. Then they make the issue "solved". I have never had this kind of problem at a store, but given this current nightmare I will question every shopping there again and certainly NEVER on line again.

Since BB&B decided to bow to the dangerous, rampant cancel culture seeking to destroy our democracy, I decided to return my last 3 orders with them. I no longer feel good doing business here, nor do I feel welcome in the BB&B culture. This past year I've been shopping online, but wanted to return my purchases in person to avoid shipping costs. I just returned from the local store, and was shocked to see how dingy and disheveled it looked. Though I will no longer be doing business with them, it's sad to see this once vibrant store looking like a second-hand bargain basement. Alienating so many of their customers can't possibly help the situation.

The company is clearly staffed with people unable to solve any issues. I have repeatedly tried to call customer service. You are always in line for a "longer than average delay due to call volume" That message has been on for a month everyday. Usually when you do get someone they are not able to solve my issue which in fact is quite simple to solve. Good luck asking to talk to a supervisor. You will go on hold and they eventually be disconnected before talking to someone. This is the normal procedure I have encountered for the 4th time. Issue still unresolved no one to help. This will be my last purchase at Bed Bath and Beyond.

Bought a $50 gift card for my granddaughters birthday. She tried to use it today and was told they can't accept the card because they are in bankruptcy. I can file a claim but it may take up to a year. That is some lousy business practices! Shame on you!

I purchased 2 queen beauty rest mattresses from Bed Bath online 9/5/2020 items were in stock and delivery on or before 9/15/2020. It's now 10/8/2020 and still no date on delivery. I spent hours on the phone with customer service only to be told they can't and won't do anything. I explained I have kids sleeping on floor and ordered based on delivery date. The refuse to cancel order and issue a credit.
They don't care about the customer period. Do not but from them several stores sell the same products with people that care about getting you your product.
Beware if you buy.