The item ordered could not be shipped thus cancelled. Bummer but it happens. No big deal. Bed Bath and Beyond sent the cancellation email to me yet continues to charge my card $153.72 every 4-5 business days. Keeping the hold or pending charge on my account. (It's been a month) I've spoken with 7 different representatives, all whom give wrong information Or contradict one another. It's almost laughable how terrible it's been to work with them. I don't understand how charging someone for an item they didn't purchase is possible. I genuinely thought that was called fraud. Maybe think twice before making an online purchase. And good luck with customer service. I'll stick with Target from here on out