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2 Reviews by Sharon

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ShopGoodwill

ShopGoodwill

1/18/19

Have bought many items but am starting to get very weary of being charged "handling prices" plus "shipping prices". I buy jewelry and am charged $3 and $4 for "handling" plus an over-inflated cost to ship (sometimes $11). They over-inflate the weight to charge more - jewelry does not weigh pounds which I have seen. One would think you would receive expedited shipping at these prices but they allow themselves 7 days to ship and usually take all 7. I ship the same items for $2.66 USPS first class. This is truly is robbery. Not sure why they can be called a CHARITY with this sort of UNETHICAL BEHAVIOR!

Express Scripts

Express Scripts

7/25/17

I have been forced to use Express Scripts over the past 6 years. I say forced, because it has been the most frustrating experience for each and every refill. Each refill is a MASSIVE mess due to the right hand of Express Scripts not speaking to the left hand which leaves the customer directly in the middle and being asked to tell each side the same information over and over and over again. I cannot understand how this is a cost savings. Each call is overhead. One time I had to make 6 calls just to get a refill sent to my doctor. I received a letter from Express Scripts yesterday that stated 2 of my medications could not be refilled because I needed to confirm payment via the card on file. When I called the phone number directed in the letter, I was told that because I had a 90 day past due bill that my medications could not be refilled. I had NO IDEA that the payments were not being made! I also had questions about the charges but could not get the answers from the representative. She said only Billing could answer my questions so I asked to be transferred. She said she could not transfer me and did not know the phone number for Billing. WHAT? Here I am trying to get this mess cleaned up and a customer service rep from ES cannot give me the phone number for ES Billing? RIDICULOUS. Unfortunately this is what I have come to expect from ES. I asked to speak to a supervisor (Alicia) who said my account had gone to collections. I WAS APPALLED as I had received no warning from ES! The only thing I received was the letter from yesterday that had an invoice # but no information about a past due amount. This is not the way to run a business. I should have received notification with the exact amount due. Turns out the credit card on file had been closed due to a lost card. I would have immediately addressed the issue if I knew the copays were not going through. I will be contacting my employer to let them know how inefficient and difficult it is to deal with ES in hopes that they will not choose ES in the future. I have discovered there are several employees with ES horror stories that work with me. ES has problems, as evidenced by the reviews online. I am going to ask that our HR department review the reviews. They describe, very well, the issues with the company.

Sharon Has Earned 15 Votes

Sharon D.'s review of ShopGoodwill earned 11 Very Helpful votes
Sharon D.'s review of Express Scripts earned 4 Very Helpful votes

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