A Z.

I order a bedding set on Feb 13,2024. After almost 10 days, I received a small box with only a set of two pillow cases.

I called customer service and after they gave the run around, they finally agreed to send me a replacement. I asked the agent to make sure that the warehouse sends the ENTIRE set. He kept saying: "I got you."

Today, I got the second delivery and guess what? A small package with a set of two pillow cases.

I called the company's corporate office in an attempt to file a complaint. I was told that if I want to complain about the company's customer service, I need to call customer service.

I used to be a loyal customer of Bed, Bath and Beyond for years.

NEVER AGAIN.

In the past several months, UPS has misplaced or lost a number of our packages.

I now DO NOT BUY ONLINE from companies that use UPS for shipment. However, I made a mistake, bought something on Costco.com and have wasted hours of my time trying to find a package that was marked delivered but was not delivered.

I do not like thieves, and I do not like liars.

The driver did not deliver the package at the stated time. We know because we were on our front porch at that time and there was no UPS truck and no package. We also asked some of the neighbors and none of them saw a UPS truck during the time that the package was allegedly delivered.

I spent hours on the phone on Saturday evening, and even cancelled our dinner plans in an attempt to resolve the issue. I spoke with a supervisor by the name Joy who lied to me.

First of all, she said that the driver is under investigation and so is the location of my package. That was a lie because I found out on Monday that no case was even opened.

She told me that she or another supervisor will contact me on Monday with an update - another lie. No one called and there was no update because there was no case.

The third lie was that she will inform Costco that the package was not delivered. She never did.
Finally, I was told that UPS has contacted Costco, which of course was a lie, since Costco has not gotten any communication from UPS regarding the package.

The fact that there is no way for a customer to escalate issues such as this occurrence and the fact that the only recourse is to interact with a dummy on the website or if one is lucky and tenacious enough with a very reluctant agent on the phone (after hours of waiting) is not acceptable.