UPSReviews 2,216

Well, my cookies are molded as sent 3weeks ago, and now they are sending them back. Why" Because store 619 lied about not getting proper forms. Told you can't send cookies, but let's try anyway. Okay wait, you can send cookies. Just need the ingredients. I sent that, she didn't sent to customs. Out 40.00 and cost of 25 baked cookies.

I had to make sure I was home for a package to sign for it they give you a 4 hour window and did not deliver I asked for notifications didn't even get notified when it was delayed if you know it wont make it by the delivery time let the customer know so they are not wasting their time waiting around for a package that will never arrive. I called customer support the wait time said 23 minutes I was on hold for 48 min and still not answer I gave up.

I shipped a time-sensitive box to my…
I shipped a time-sensitive box to my child on the west coast. The cost was over $100 for 2-day delivery. It didn't arrive and they couldn't find it. I went in daily for a week. They didn't know where it was... or it was on a truck... or it was at a facility... or it was at a store. My daughter went to the store near her where it was supposed to be. It wasn't there. The following week, UPS said it arrived and was signed for by a woman who was not my daughter. They said it was at her home but it wasn't. We finally found it at a local UPS affiliate shop, destroyed. The box had been kicked in. The contents were destroyed. I asked for a refund of my money for the incredibly expensive 2-day delivery that failed. UPS sent it to claims, gave me a run-around, and refused to refund my money, deeming my claim unworthy. There was no way to speak to a person. It was done automatically via internet. A week later, they sent me a request to rate them. They asked me how much I liked them and how much I'd use them again. UPS stole my money and destroyed my package and they couldn't care less. The company is automated and I'm just another chump who got swindled by them. The United States Postal Service and FedEx are far superior. I will never use UPS again.

UPS is retroactively overcharging for packages. When you purchase a label on eBay for a 3 lbs / 16"x12"x8" a week or so later, you get a message that the billable weight was 12 lbs and there is and added charge.

UPS has failed me completely. I ordered a package in December 2024, and as of now, I still haven't received it. Their system falsely claims that it was delivered to a pickup point I have never used or authorized. After contacting their customer service multiple times, all they do is send the same generic response without actually investigating the issue. No refund, no real assistance—just silence and a closed case. This is beyond incompetence; it feels like fraud. UPS has lost my trust entirely, and I will never use their services again. Stay away if you value your money and time!

Next day air turned into a 5 day delivery! Sad but true anyways, 😭 after two days went by I tried calling UPS and all that was offered to me was a pre-recorded question/answer A.I. Program that didn't offer any reason for package being so late. After reading hundreds of reviews on UPS it seems they're no longer qualified to be handling anything that needs to be there on time. At one time the company was really good at delivery but not so anymore.

I have never had more issue with packages then with UPS there is always a delay or error with shipping. The website basically doesnt work I always have to call, which can take 10-30 mins, for things that should have been able to do online. Been writing bad reviews whilst waiting 38 mins for costumer service. Absolute dumpster fire. If I had a choice to not use UPS I would.

UPS DESERVES NO RATING AT ALL! MY PACKAGE SHOULD HAVE BEEN DELIVERED TO NEW JERSEY SINCE THE 13TH OF NOVEMBER 2024. TODAY IS THE 6TH OF JANUARY 2025. I AM RUNNING FROM PILLAR TO POST WITHOUT ANY LUCK. I OPENED AN INVESTIGATION ON THE 24TH OF DECEMBER. THE INVESTIGATION WAS CLOSED TODAY THE 6TH OF JANUARY WITH NO DELIVERY OF MY PACAKGE. MY PACKAGE WAS DELIVERED TO THE UPS MAILROOM IN LOUISVILLE, KY AND THEY CLOSED THE INVESTIGATION. I HAVE MADE NUMEROUS CALLS TO UPS AND SPOKEN WITH A MULTIPLE CUSTOMER AGENTS WITH EACH PERSON GIVING A DIFFERENT STORY. I JUST NEED MY PACKAGE. THERE WERE 2 PACKAGES. 1 WAS DELIVERED AND THE OTHER ONE IS IN UPS MAILROOM IN KY FOR NO REASON!

HORRIFYING EXPERIENCE AND CUSTOMER SERVICE. WASTE OF MY TIME. EXPEDITE SHIPPED A PACKAGE AND PAID $50 FOR THESE INCOMPETENT WORKERS TO NOT KNOW HOW TO DO THEIR JOBS. MOST UNORGANIZED COMPANY I DONT KNOW HOW THEY ARE ALLOWED TO OPERATE. AFTER 2 WEEKS OF MY PACKAGE BEING ACCIDENTALLY SENT TO WRONG LOCATIONS, THEY ARE RETURNING IT BACK TO THE SHIPPER. WASTED HOURS OF MY TIME AND AGED 10 YEARS FROM THIS EXPERIENCE.

I had scheduled a package that required a signature to be delivered on 12/28/24, but I knew I wouldn't be home until 12/30/24. I called UPS to explain my situation, and they informed me that if I changed the delivery date to Monday, I would be charged $11 for that change. They also mentioned that I would have three delivery attempts, with 12/30/24 being the final attempt.

On 12/30/24, the UPS App notified me that my package would be delivered between 10:15 AM and 1:15 PM. However, the delivery time was later changed to 9 PM, and despite waiting all day, the package did not arrive. I checked the app around 6 PM and saw that the final delivery attempt was marked as missed at 6 PM. I called UPS to explain that I had been home all day, but only received a call back from a supervisor an hour later, informing me that the driver would return with my package in 29 minutes.

I waited downstairs as instructed by the driver, who later called to say he had to deliver something else before coming to me. I waited until 8:50 PM but received no further communication. The next day, I found out that my package was being returned to the sender, despite UPS never showing up the day before. I made a second complaint, but received no response from UPS.

UPS keeps chaning my address for no reason i called 5 times they said it was fixed it is not they flat out lied.800 number and loco number

This gang of crooks lost my parcel again. Just because I forgot to tell the shipper to NEVER EVER USE ups UNDER ANY CIRCUMSTANCES. And that's it, 10 days of no updates, mumbles "oh we so sorry" over the phone, and absolutely zero help.

Just an yearly reminder to NEVER deal with this pathetic bunch of clowns.

Our business has used UPS for years, but over the past 7 months they have become so unreliable as to have cost us one of our clients. As a result we're leaving UPS. They charge us for overnight air delivery but do not get the packages to the delivery spot for days (one case weeks); they don't guarantee their services - despite our purchasing insurance on packages; they like to play the blame game with the UPS store while they close their shipping centers intake desks;... Too much for one review. I recommend you use someone else.

Did you know that was is in your traking number page is not the realaty? It is automatic!
In my page it should be here today, it came from Sweden to Portugal. I waited 46 minutes for UPS to take my call and they said that it was not in Portugal and did not even arrived Spain...
$#*!i company. Ridiculous and we pay for this kind of mediocre services. No more UPS for me!

I have just had the most horrible delivery experience with this company and I would absolutely tell them that IF THEY HAD A LIVE AGENT ON THEIR CUSTOMER SERVICE TELEPHONE NUMBER OR EMAIL What kind of company doesn't want to hear from its patrons?

I received a delivery confirmation from UPS for a product I bought on TikTok. The problem is that the proof of delivery photo was of the wrong house. I have no idea where this house is. It is not a neighboring house.

When I TRIED to enter a delivery claim, UPS closed it stating that I needed to reach out to Amazon. Amazon? Why? I didn't buy this product from Amazon.

Then, a CS rep called me from a non-working number to again tell me that my claim has been closed. I could not even call them back because the number was non-working.

Then, when I tried to enter another claim, the website said the claim had been closed and to contact Amazon. AND THEN BLOCKED ME FROM SUBMITTING ANOTHER CLAIM.

Because when UPS says your package has been delivered, they don't mean delivered TO YOU. They consider the job done, regardless of where your package ends up.

UPS, your customer service is as bad as your drivers. Lazy, irresponsible and uncaring.

I went to the UPS store in Denman Mall here in Vancouver. We've had a federal postal strike in Canada and I really needed to mail off an important document to my Union.

I've bern to this store before for computer, fax and express mail stuff before. I knew they were a bit pricey, but my experience tonight was ridiculous.

There was one guy working and about 8 people wanting service. The store was a mess with boxes littered all across the floor. People couldn't move in there and were bumping into each other. The one worker was over whelmed and kept apologizing. He was very disorganized as we all were waiting to mail off letters and send gifts with their mail service.

I had to grab a pen behind his desk because he was busy helping someone else. I filled out my envelope and when it was my turn he told me I needed to fill out another form…he did this with everyone which I thought was a waste of time when UPS could have had those forms and pens out and excesible for all people to fill out while he was busy with other customers.

Finally, after a 25 min wait I got up to the workers desk again and I asked him how much it would cost to mail off a single page letter locally to my Union her in Vancouver. I aLeo asked him what my options were? He told me there was only one option to send it express and it would cost me $35 plus tax. I was shocked! The woman before sent out a whole box filled with gifts for $75 and she was sending it to a different province, For a one page letter I was expecting $10 maybe $15 it was a single page letter and being delivered locally. There was no way I was paying that! I remember thinking is UPS using the postal strike and Christmas to rip people off?

Also none of their prices weee listed in a price board,

I found the store to be extremely disorganized, short staffed for the Christmas season, unprofessional staff, messy interior, no pens or execible forms to fill out and they wasted my time. I even shared this with the one worker there, but he didn't seem genuinely sincere and he just kept apologizing almost as a way to get ride if me.

Anyways will not be going back….$35 for 1 letter…I can't get over it! What a joke and ripping people off. Very upset!

I never seen this kind of unawareness.even parcel is delivered at warehouse but they don't have responsibility to deliver it with customer with reasonable time. I was unaware about UpS. I recommended,never post you parcel UPS. All perishable goods are destroyed due to their delay in delivery. Why you are providing such service even if you cant do it with customers needs. It's about 15 days but I didn't get my parcel, I guess everything will be scrap now. I give one star but they even not deserve any star. Please everyone don't destroy your parcel with deliver by UPS. Worst, unfavourable service.

UPS was chosen through the company I ordered some items from.
I had around 35 emails telling me that they were delivering the items each day then to receive another email to say they were rescheduling as they couldn't deliver.
I waited in on those days between the times they said.
No UPS van ever appeared outside.
I also left signs to leave items in a secure place too and also for neighbours to be in and amended this on the UPS website.
I have advised the company that I ordered from to start using another delivery service.

UPS keeps sending our orders to the wrong address in another city 40kms away, thousands of dollars worth of stuff handed to someone else for the last two years and still right now. Multiple complaints and investigations to simply get compensated weeks later without our ordered items. Unbelievably irritating

1 star is one too many! This is the second time I have used UPS for expedited/overnight service and they have again failed to get it to me on time. First time I paid $130 for next day early morning and it didn't arrive until 2 days later! And to get a refund took months and I had to keep on it with them to actually get the refund. Second time was today, I had an emergency and needed to fix a computer and ordered to have something shipped to me for next day... again paid $60 for it. I got a tracking alert saying it would arrive today at noon. NEVER arrived...just got an email 8pm alerting me that it will now arrive on Monday... 3 days later and AFTER the day I needed it! UPS is doing no favors to themselves or us and their customer service reps SUCK too! If you want your package to get to you onetime and as requested DON'T USE UPS!