Luke J.

I would actively advise my friends, families, and even my enemies against using UPS. This is the first time I've done so, and I've been met with nothing but issues. My package was supposed to arrive a week ago, and it has been problem after problem with UPS.

I've had three different conversations with representatives today the first two were very polite but made promises about my package that didn't come true. The first told me someone would contact me within an hour to update me, two hours later, nothing. I went back on with another rep to see if anything was going to happen, she told me that they were sending my package to be delivered tonight, and to watch for the delivery. I waited. For three hours I waited by the window so I'd be sure not to miss them. And no one ever showed up. So I tried talking to another representative, who told me I would have to pick up my package at a facility. That would have been great information FIVE HOURS AGO, at which point I could've driven to get my package before they closed. I don't know why it took five hours and three conversations with service reps to reach an actual conclusion, but it shows how very effete UPS is at accomplishing their one, simple task: deliver item from point A to point B.