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Ken S.

4 Level 4 Contributor
  • 31 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Autos & Vehicles, Business, Pets & Animals

Member since October 2019

  • Reviews

    31

  • First Reviews

    15

  • Thank Yous

    0

  • Fans

    1

  • Profile Views

    252

Review Distribution

31 Reviews by Ken

2/17/21
Verified purchase

I worked in the PC industry designing motherboards. I've installed and uninstalled software hundreds of times. Only a handful would not uninstall when asked to. PDF Creator, version 4. 2. 0, on Windows 10, is one of them. It gives an error rather than uninstall. It was a fresh installation. There is no excuse.

Tip for consumers:
Don't fall for it - you cannot easily get it back off of your PC.

1/31/21

2Checkout are the folks that actually take your money when you buy something from StellarInfo. My experience with StellarInfo has been terrible.

I had a corrupted photo that meant something to me, and StellarInfo claimed to be able to recover photos like mine with a ". CR2" extension. The catch was, there was no way to try it without buying it. They offered a money-back guarantee, so I went ahead and paid the $29.99.

Within minutes I had tried it, and it didn't work. (FYI I'm an electrical engineer who used to design PCs; the problem was not "operator error".) Immediately I requested a refund. The response basically said if I really, really wanted a refund, they would give me one. I replied that yes, I did want a refund.

That all happened on January 15. It is now January 31, and I have received no refund. I have initiated a dispute on PayPal and don't know how it will end. 2Checkout certainly has not willingly agreed to refund my money.

Tip for consumers:
Avoid them.

Products used:
Made a purchase from StellarInfo; 2Checkout took my money on their behalf.

Service
Value
Returns
Quality
1/31/21

My experience with StellarInfo has been terrible, and I believe most of the reviews here to be fake.

I had a corrupted photo that meant something to me, and StellarInfo claimed to be able to recover photos like mine with a ". CR2" extension. The catch was, there was no way to try it without buying it. They offered a money-back guarantee, so I went ahead and paid the $29.99.

Within minutes I had tried it, and it didn't work. (FYI I'm an electrical engineer who used to design PCs; the problem was not "operator error".) Immediately I requested a refund. The response basically said if I really, really wanted a refund, they would give me one. I replied that yes, I did want a refund.

That all happened on January 15. It is now January 31, and I have received no refund. I have initiated a dispute on PayPal and don't know how it will end.

I do know that I seriously regret trying StellarInfo's product.

Tip for consumers:
Please don't get suckered like I did. There is no fountain of youth, and there is no way to recover a photo that has actually been seriously corrupted.

Products used:
Stellar Photo Recovery

Service
Value
Shipping
Returns
Quality
1/23/21

First let me say that we are thrilled to have adopted a dog, and happy that it was done via the LCHS. But this question is asking about the experience, and to be honest it wasn't great. I have a Loveland address, but it's roughly an hour to reach your facilities. With nobody answering the phone or emails, there was no way for me to put a hold on the dog we wanted, so we had to just take a chance and drive over. With a wait time - once somebody finally came to the door - of over an hour, that means we'd invested at least 3 hours in what we expected to be a waste of time. And I would add that this was not our first visit to LCHS. A previous visit had been completely for nothing. If you think of each aspect of the process as either having a Deterring effect or an Encouraging one, there's too much Deterrent here. I know COVID will be used as an excuse, but that's exactly what it is. People can find a way to get important things done.

I also think the price tag is awfully steep, in comparison to equivalent facilities elsewhere. We adopted a puppy for $300 in Austin last year. Why is LCHS double? Deterrent!

On a positive note, a lengthy paperwork application would have been an additional Deterrent, and I commend you for not having one; I strongly suggest that you keep it this way if the primary goal is to help put homeless animals into the homes of people who want them.

Tip for consumers:
Be persistent!

1/23/21

Holy paperwork, Batman! I think the only thing they didn't ask for on the 6-page application was a DNA sample. If the goal is to deter people from adopting, well done. I found and adopted a puppy elsewhere before ever hearing back from these folks.

Tip for consumers:
Be sure to check out the Larimer County Humane Society as an alternative.

1/23/21
Verified purchase

I'm kind of new to Classic Industries but pretty impressed so far. After thoroughly shopping around, they have earned my business for a 1980 Camaro and a 1966 Mustang, by having competitive prices and excellent product selection. Two orders, one for each car, have been filled correctly. I fully expect to use them more in the future.

1/17/21
Verified purchase

I am really surprised to see so many negative reviews about Summit Racing. It's is an excellent company that you can trust. In over 30 years as a customer, I have never had a problem returning a purchase if I needed to. They are very clear about which products they have in stock, and when they expect to ship the products they don't. Their customer service is responsive and tries to be helpful. It's not realistic to think they can be experts on everything - one poor seat recommendation comes to mind - but I have found their advice to be worth asking for, and better than their competitors'. Summit's recent (from a 30-year perspective) entry into restoration parts is a welcome development. I recommend Summit to anyone, and can attest from personal experience that Jeg's can't even come close.

Tip for consumers:
Ask for their advice if you're not sure about something. It's free!

Products used:
Many. Restored two 1966 Mustangs and a 1968. Just started another '66. Also restoring a 1980 Camaro. Summit has been a go-to on all 5 cars.

Service
Value
Shipping
Returns
Quality
1/8/21
Verified purchase

Just received my first order from Yogi's. They had the Dakota Digital gauges we needed in stock; "the other guys" - all of 'em - were backordered. Same price. I think Yogi's shipped the next day, and we had our gauges soon after. Very pleased and will always consider these guys in future purchases.

12/31/20
Verified purchase

When I needed to return two phones for a reason that was my fault, they let me, and even paid for shipping. The service reps I talked to were courteous and helpful. I was so pleased with the ease of the return that I didn't even consider another brand for my next purchase; it was Motorola all the way. They get your order out quickly, and most of the Motorola phones I've had have worked well and lasted a long time. There's also less bloatware installed compared to a Samsung phone I own.

Tip for consumers:
Sometimes RetailMeNot has a discount code that will save you a bit.

Products used:
moto g7 play

Service
Value
Shipping
Returns
Quality
12/30/20
Verified purchase

Firstrade offered free trades at a time when other brokers were charging about $5 per trade. Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.

12/30/20

I contacted Dakota Digital to make sure that the gauges I was thinking of buying would work for my application, and that I wouldn't be missing anything needed for them to work. Glad I did. The information I got back was very helpful, very thorough (each question answered fully), and very complete (all questions answered). My follow-up questions were just as well answered. In the end, I had a great impression of Dakota Digital and am pleased to have ordered their gauges.

Tip for consumers:
If you have any doubts at all about the suitability of a gauge or gauges for your application, ask 'em.

12/30/20

I'm really impressed with Corbeau. I emailed their tech department looking for some product advice, and the reply was really helpful. My follow-up questions were welcomed and always answered quickly. It's a rare company that is as good at customer engagement as these guys. And, importantly, I'm really happy with the seats we settled on.

Tip for consumers:
Before buying some seats that might or might not be what you want, contact them for recommendations.

12/29/20

I have used eBay for a long time. It used to be really simple to use. It was a great way to get rid of unneeded stuff around the house. But not only did it get more complex - and correspondingly harder to use - over time, it also just plain doesn't work as well. I use Mozilla Firefox, and I dare anyone to print an eBay return label from it - if you succeed, you're more technically savvy that I am, and I'm an engineer. I finally gave up and printed it from Chrome. It's not like there are dozens of browsers out there; asking eBay to support Firefox is hardly unreasonable.

Tip for consumers:
Use Firefox!

Products used:
I recently bought two "Pomodoro" (tomato) timers from two different sellers.

Service
Value
Shipping
Returns
Quality
12/28/20
Verified purchase

I've ordered twice from Jegs. (Shouldn't it be "Jeg's"?)

Order #1 - They charged me the wrong sales tax - more than double what it should be. It is super easy to verify someone's correct tax; all you need is their address. This is the only business I know of that can't get it right. After two phone calls trying to take care of it, in which both individuals told me they couldn't fix it but knew who could, nothing has happened, and it's been more than a week.

Order #2 - I ordered a Jegs-brand automatic transmission on November 29th. The order confirmation said the estimated ship date was January 1st. With two days to go (December 29th), they send me a new estimated ship date - April 5th! The 3 people I spoke to about it weren't rude, but neither were they helpful; nobody could explain how in the space of one month the delivery date slipped four months, or why they didn't tell me sooner. Nor did they do anything at all to make it right; "sorry" is all I got. Sorry, indeed.

I've done business with their competitor, Summit Racing, for over 30 years, and Summit on their worst day is better than Jegs, based on my two experiences. There won't be a third.

Tip for consumers:
Shop Summit Racing and Yogi's before ordering from Jegs.

Products used:
Race Ramps' 12" Cribs. Jegs 4L70E automatic transmission.

Service
Value
Shipping
Quality
12/24/20

I would love to tell the world how I feel about FedEx Freight, and they deserve it, but there are no words that are both printable and strong enough. They scheduled a delivery to my house. I waited for the driver all day. He didn't show up, call, or text - nothing. I talked to FedEx the next morning, and there was no apology, just "the driver couldn't make it, and we'd like to re-schedule". I didn't complain, just said okay. This time the driver showed. As a courtesy, I unloaded it with my skid-steer and forks, and didn't make them get it to the ground like they were paid to do. Everything was friendly between me and the driver. So, I'm thinking it's all over. Two months later, I get 3-page bill from FedEx Freight that has so many line items that I can't tell what the bill is for, but the bottom line is $148 due. The next morning I call the phone number on the bill, and am informed that it's a "re-delivery fee". What? Not only that, it can't be resolved by these folks; I need to call the local office (the Henderson location). But by the way, they're closed today and tomorrow. Merry Christmas!

12/17/20

I ordered some. 22LR ammo from Bruno Shooters' Supply. They were very backed up on orders at the time, so much so that they literally shut down the site for a few days to catch up on shipping. Well, before long my order arrived, and it was exactly what I had ordered. I'm happy.

12/4/20

I got shoes from a major brand at a better price than anywhere else I could find. About a week later, they showed up at my door, looking great! I'm happy.

12/4/20

A great "second page of search results" find. I ordered from a lot of different websites on Black Friday, and the item from DL Grandeurs was the first to arrive. Though I have not unfolded the flag - it's a gift - it looks to be high quality.

9/10/20

I sent my '97 Viper stereo to The Viper Store (a. K. a. Hot Car Accessories) to repair not being able to eject a CD. $250 later, I got the stereo back, and it did seem to be fixed. Less than a year and exactly one drive later, the 5th CD played since I got the stereo back wouldn't eject. Hot Car Accessories politely told me that it's out of warranty and therefore my problem. In my experience, reputable businesses take better care of their customers than that.

9/10/20

I sent my '97 Viper stereo to The Viper Store to repair not being able to eject a CD. $250 later, I got the stereo back, and it did seem to be fixed. Less than a year and exactly one drive later, the 5th CD played since I got the stereo back wouldn't eject. The Viper Store politely told me that it's out of warranty and therefore my problem. In my experience, reputable businesses take better care of their customers than that.

Ken Has Earned 11 Votes

Ken S.'s review of Stellar Info earned a Very Helpful vote

Ken S.'s review of JEGS earned a Very Helpful vote

Ken S.'s review of 2Checkout earned 2 Very Helpful votes

Ken S.'s review of Steelmaster earned 3 Very Helpful votes

Ken S.'s review of United Airlines earned a Very Helpful vote

Ken S.'s review of Synchrony Bank earned 2 Very Helpful votes

Ken S.'s review of Discover earned a Well Said vote

Ken hasn’t received any thanks yous.

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