Took loot, promised next day shipping. Ghosted. 5 days later sent email. Typical BS lip service. Promise to follow up, 3 more days crickets. Filed fraud claim with CC. Not the company they once were. Go with Amazon or Walmart they use 3rd party drop ship also but stand behind the product they peddle, cheaper too.
2nd set both the same on 71 c10. Passenger side ok on both sets. Drivers side not turned enough to slide in exhaust pipe. Points down too much. All they can say is the product has a 4.3 review so it must be good.
Would not stand behind product for a refund!
Said it was dirty and bolted on. OK
How else am I suppose to see if it works?
$#*! Summit Racing... Boycott buy from anyone else but these Turds!
Awful experience customer service guy Jim is a jerk does not want to help anyone. Terrible experience would not recommend them to anyone.
Ordered a truck wheel from Summit on 06/19/23. After almost a month and no wheel, sent an email asking about shipping status. Summit's reply was the wheel would ship by 10/30/23. Three more months! Asked Summit to cancel the order and refund my payment. Now waiting for refund. Hope that doesn't take three months!
Tried to have a price match done, Summit said the competitors item was out of stock.
Found a competitor who had the item in stock, Summit matched their price, but the item was out of stock for Summit, when it showed it was on stock, I received an email saying delivery date would tentatively be Sept 15. Over two weeks out? Shameless, looks like Jegs or Amazon will ge the go to for orders.
My husband & I have been ordering items from Summit from as far back as in the 70's. We have gotten Fantastic customer service, quality items and fast delivery. Your company is better than Jeggs,, speedway, Yogi's and others. Your customer service is extremely knowledgeable and professional.
I have a 94. Ford F-350 four-wheel drive. ZF5 transmission.
The first one they sent me did not have reverse.
The second one they sent me. Had a cracked case.
The third one they sent me did not have second.
The fourth one they sent me did not have second.
I had two different professional mechanics install it.
I'm out the installation fee times 4.
I have a truck that does not have second. Please stay away. Please do not waste your time. Go somewhere else.
This is the first and last time in my life dealing with this business. I place my order paid the money. They said item is shipping same night. After two days I called them and ask about the status, saying itam is on hold. I was dealing with those ladies from customer service and wasted my time. This business is just $#*!. So Iam not recommend this business for any body. Please don't waste your time with this brainless people..
Main reason for review is summit will not post my review of the products I received from them. The other is the products themselves were low quality. I bought a set of 4 american racing torque thrust wheels from them and went through 9 of them before I was able to make a complete set of 4 that were not warped, wobbling when checked for radial and lateral runout. They ARE made in china and are machined poorly with obviously low quality control and inspection. I was jerked around a little with return procedures and labeling, but in the end, was able to put together a fair set of wheels, after a lot of aggravation.
It took 2.5 weeks AFTER they called me saying "sorry it's already been 2 weeks, we don't have what you ordered". Then they sent the wrong part and never refunded the shipping or price difference like promised will not be using them again
Ordered and received 2 gallons of Urethane primer that could not be sprayed after adjusting the correct mixture with activator. Primer was probably too old. Emailed and called customer service, left my phone number, got one question emailed, and never heard from them again. Very! Disappointing.
Their Beat A Price Guarantee is a lie. They do anything to get out of it. I have spent thousands here over the years for them to not match, or beat by a penny, an identical item from a competitor by $25.
SAME ITEM WITH SAME UPC CODE.
Wow...please go support a small business
I receive a shipment that was damaged, I know it was most likely not Summit's fault. However, they choose who they work with for shipping. Maybe choose better partners. Customer service offers no empathy or responsibility for any situation. Basic robot talk! The last trashy ghetto female I spoke to can take a long walk off a short pier. In the end, I lose time and money waiting around for the shipment due to Saia and Gills shipping, I don't get my part and have to wait even longer for my refund to buy my part elsewhere. Summit has been on a downward spiral with customer service and hope they can find a recovery strategy. I don't think they are worthy of being on the toolbox anymore. I will replace with Texas Speed and Performance!
When I emailed a specialist for my engine rebuild, the response I got took 3 days. The reply was cold, short and offer no insight. The replies always took 2 days each plus they would only answer some of the questions asked, meaning I would have to wait 2 more days when I asked again. Currently my order label was created and awaiting pickup by the carrier for the last 5 days. So I'll have to wait 2 more days to get a reply. Calling took 45 minutes on the phone and was even less friendly.
Also, promo code did not work and by the time they replied it would have expired.
I wish I has chosen Jegs instead
They say orders will be shipped by a probable date and never guarantee the date leaving the customer hanging out to dry. Then their practices and policies are so vague customer service can't handle the call or message volumes so no one responds to issues.
Delayed my order kept delaying expected ship date even though they took my money day one. In the end never shipped anything, still waiting for refund. Wasted time, spend a little more and avoid frustration, sometimes lowest price = lowest service...
Got my part number off the website, ordered, shipped wrong part, Called to notify, Dude on phone was helpful, sharp, knew his job and got things quickly resolved... I'll know for sure when I receive the proper order... I will re post either way in a few weeks... dc mcgill
Summit Racing says they will beat their competitor's price. This is a bald face lie. I spent approximately an hour trying to price match with their online text chat for nothing.
Summit racing has a pretty big name in the car world, you would think as big as they are refunding your money for a damaged part wouldn't be an issue, guess again! Spent $63.48, got back $50.77...
Maybe since they told me to keep the damaged parts and box they figure were even? Do better people!
Overview
Summit Racing has a rating of 1.5 stars from 213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Summit Racing most frequently mention customer service, next day and credit card. Summit Racing ranks 589th among Auto Accessories sites.
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- Akron, OH, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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