Summit Racing

Summit racing has a pretty big name in the car world, you would think as big as they are refunding your money for a damaged part wouldn't be an issue, guess again! Spent $63.48, got back $50.77...
Maybe since they told me to keep the damaged parts and box they figure were even? Do better people!

We have used Summit for several years- their service is definitely down lately. The last 2 orders placed did not get shipped as we were told- we had to call to see about them.

Summit management is so substandard it's amazing they manage to stay in business. Summit believes they can do no wrong like refusing to replace damaged items, charging you for return shipping. Do Not purchase any automotive parts for Summit that are available on Amazon. Amazon makes good on any questionable or damaged item and allows you to ship it back free of charge and refunds your money right away.

I'm an international buyer with Summit for years. Last couple of order I had problems with:
- the credit card being refused despite the card was confirmed to be ok by the bank.
- shipping: I paid for shipping and the import charges, VAT etc to be included in the payment. Upon receiving the package I had to pay it again. I sent several times an email to Summit to get my money for the import VAT etc back, but still no response.

Customer service used to respond very quickly but since 2019 their service has really declined. I will not order from them again despite having been a years long customer.

Ordered parts 6 months ago, 6 months goes by, I cancel my order and ask for a refund, and proceeded to purchase gears from another seller. They say "no, they JUST shipped, you will have them in a couple days," so after that, I cancel my other orders from the other places expecting the one from summit to arrive any day. Then today I get a refund from summit. No parts. My truck has been down, and losing money for six months, and Summit has provided terrible customer support. I get it, COVID messes up shipping, but this is BY FAR the worst experience I've had with a parts company. 100% wasted time. Do not recommend.

Do you guys not review your shippers (GLS), my next order will be cancelled if you use them to ship my parts again. 58 reviews, only 1 has 3 stars the rest is 1 Star, does that not tell you their incompetent. I've never seen a company as unorganized as GLS shipping, I can't believe that a company like Summit Racing would use a shipping company with reviews like that or are you just trying to lose Business.

I ordered a Traxion ProGear Wide Body Creepers 1-100 from Summit. The price was hands down the best I could find.

Shipping was quick and I received my new creeper in 3 days.
The creeper was sent in a plain cardboard box which had normal looking, it has been tossed into a truck type of damage on the outside, nothing that would have made me reject shipment.

Long story short creeper was bent/defective. It really wanted to only roll in in right hand circle. The bend in the creeper's 'outrigger' was outward so I think it was likely a manufacturing defect and not a shipping issue.

Called their support line. LONG hold for answer. Rep told me that they had new CSRs in training so they were shorthanded. Very nice CSR. I explained what was wrong with the creeper and he assured me that they would inspect one and box it up and send it to me.

They sent me a new creeper immediately (received in 2 days) as well as a pre-paid return label,

The new creeper was boxed up with extra rigid corners taped onto outside of box and was very well packed.

Might have to tweak the colors. (pearls) lime green is Yellow.
Ask for refund on the green tint. Expand the lime green Toyota to see the tint green.

Very impressed with customer service. Been buying parts here for years. First time I've had and issue with product damage In shipping. Called, explained. They sent me a new one.

Been ordering parts from Summit for some time but now it seems they are to big to take care of small customers. Ordered a clutch kit for a 1956 ford fairlane and the clutch release bearing is to small which all come in a kit. I talked to a Roger person and only got back talk and no answer to my question only that he told me how long he worked for his company. Waited 4 days and still no answer, done with ordering parts from summit until they hire someone who searches for the part problem and not his life story. Their are better parts companies out there and looking at reviews helps some what.

They have product for sale that's supposed ship within 10 days or so. It took 6 MONTHS to get this! Then they lost it as soon as it was in their hands from the supplier. They had to have it shipped again from supplier and when I received it it was the wrong quantity of product! Are you kidding me? I won't even bother taking this further.

I have ordered several things from Summit lately and have had GREAT transactions. They usually have what you need when others don't. It may be a little more expensive but its there. When they say they are shipping out "next day" - that's exactly what they mean. I've paid for next day services before and didn't get the parts for a week. With Summit, the items came earlier than anticipated. I have had nothing but good service from Summit.

Called sales so I could ensure I got the correct parts and that they were in stock. Neither of which happened. Wrong parts delivered and other parts not delivered. Only thing they wanted to do to make it right was give me free shipping on my next purchase. I'm not making one

I have been a Pro Shop member for several years. The savings seem to have been significantly reduced recently. Promotional sales are frequently a better deal.
I have been promised a "call back" on several occasions from sales persons - but not received one. I then would call again and start all over with another sales rep because the original person could not be reached.
Today I encountered a sales representative who perused my request to the
Fullest extent. I am very pleased with his effort.
Thank you Fulton. You are a refreshing person to deal with in a so so marketing environment.
Robert Pigott

I purchased a blue print engine a year ago and recently had light blue smoke coming from my exhaust. I called and Ken was very helpful in everything. Turns out I had a fuel pump issue leaking oil into the gas and I didn`t need anything. Love the engine! Ed Mullen