Walked to Canadian Tire the other day, about 3km to C.T. wasn't to cold +3. To replace my broken wooden snow shovel handle (pole), I asked a fellow who worked there where I would find one, he brought me over to a display where there was a bunch of them for $12.99 (this price was attached to the display) I had also asked the Canadian Tire employee if this was the correct price, he said yes. I also grabbed some laundry detergent and garbage bags, stood in the line for about 15min and paid for my three items. Before I left the store I had realized something was wrong with what I had just paid. I was overcharged, looking at my receipt I was charged $29.99 for the shovel handle not $12.99, I walked back to the cashere (I didn't walk more than 4 feet away from her) to say I was overcharged for the shovel handle, she contacted another person to do a price check, he came back with the price display saying the wrong one was placed on the display. I said I'm not paying $35.00 for a pole, when I could have bought an entire new snow shovel for that price, and if they could just bring me the correct pole for $12.99. After about another 15 min. the fellow came back and said they don't have any for $12.99 only the ones for $29.99. I then said ok, just give me my money back and I'll get from Home Depot across the street. The casher then tells me I will have to go to customer service for a refund, I see there is a long line there, I ask if there is any way she can do it. She says no it must be done at the Customer Service counter. I then go over to customer service, take a number and wait. After another 1/2 hour 45 min, finally customer service can see me (by this time I just want to get out of this store). I give them the pole and receipt, ask for a refund. She asked why am i refunding, I tell her the story about there employee showing me this pole for $12.99 and it costing much more when I paid for it. She then asks me for ID. I tell her I have not even left the store yet, I have the wrong product due to being misinformed by there employees, why do I have to show you Valid Photo ID, when I have not even left the store. Now even though I have not used any profanitys what so ever, I now have a Security Guard standing beside me. I then tell the lady I don't have my ID as I walked to the store, she said well you'll have to get it first. I then start to explain to her the unfairness of the situation and If I can talk to a Supervisor, when the Security Guard grabs my arm and tells me I have to leave. As far as I know CANADIAN TIRE IS THE ONLY STORE YOU HAVE TO SHOW VALID ID TO RETURN AN ITEM. My son later returned the shovel pole. And I will never go back to Canadian Tire Again even though I have been a customer since 1982.