CanadianTire

Wondering! The corporate office, Do you care about customers? Do you read customer reviews? Do you work for customer satisfaction?
Canada is working with anti-racism, diversity and a respectful workplace. But Canadian Tire is a place where racism is still alive and there is not diversity. You will not get any respect and I believe this store will close one day because of bad customer service and ignore the customer. Canada is a land of diversity but in the Canadian Tire store from top to bottom there is no diversity. I don't want to share my story because upper management never takes any action. If any time management realizes their mistake they may contact me. I will say it's time to boycott the Canadian Tire store and I will do so, because of bad customer service and irresponsible staff in the store.

I want to share with you all my experience of buying my beloved garbage at Canadian Tire. The individual just need to get into the store and buy it, a piece o cake. Finally you go to cashier to make and the payment, after you are free to go home and enjoy your new acquisition.

Using illegal facial recognition upon entry?! Used to be my go to stor, now I boycott, tell everybody I know to also avoid and forbid my family to be subject to this kind of invasive treatment...you've got nerve, glad you were caught.

I brought my trailblazer to put new winter tires on through a tire program, I let them install the tires,with an extra wheel alignment added on to my bill. I just had the vehicle serviced and new parts put on by my own trusted mechanic I've been dealing with for the last 8 years.The Canadian tire mechanic called me and said I need $1,300
Extra to be done.I told him No just change the tires and do the alignment. He kept our all season tires which I had to get back, he also didn't put our brake pins back on the brake calipers, which had our vehicle making screeching sounds.our experience with Canadian tire was an absolute Nightmare. Beware of these scam artists in automotive.

Horrible customer service. Ordered a snow blower a week ago, got a email the day of pick-up telling me to wait, many days later got another email saying the order was cancelled due to no stock (yet its still in-stock on their flawed website O. O) now everything is sold out. I called their customer service and they told me they couldn't/wouldn't do anything for me and told me to drive to Dryden if I wanted the item still. Horrible company - I am taking my business elsewhere.

After contacting the customer service they told us that they won't take the snowblower back because we used it! The first time my husband used it, After 5 minutes it was not working anymore. They are offering to repair it but it will cost us to rent a truck and bring it to the store. 2408. 72$ congratulations Canadian tire you fooled us this time but it won't happen again.

I've included photos below, I volunteer with a cat rescue and have a cat escape one of the traps, the metal levers are not properly clued to the metal plate. Once the cat steps on the trigger. The back plate drops but if the metal lever is clued and secure the cat will escape

Bought tires and rims, installed 18 months ago, Shawn the Service Manager said He would include seasonal tire swap outs at no charge. Good deal, bought the wheels, first swap out no problem, "Shawn is no longer there, swap out last fall the new service manager indicates on the service order that the deal is nul and void. I called corporate customer service, no help unless I show a written contract. Store manager in Kenora argues that there is no company policy, Shawn overreached himself, he is not responsible for his service managers promises. Manager lost his cool during the phone call, refused to acknowledge any responsibility and hung up mid conversation. A note on the work order saying Warranty code T1 see service manager for details is not enough proof for this guy even though the current service manager said she new "Shawn" has made this deal. Be aware, get it in writing and don't expect a fair deal at the Kenora Canadian Tire Store.

I went last Friday to the Dalhousie location to buy specific winter tires that we did an extensive research on. It was the second Canadian tire we went to as the first one didn't have them and we were very adamant on those exact ones. They had them, everything was happy, we bought them and the warranty, and they even gave us a slot on Monday to get them installed. We asked if we had to pay anything and they said not until Monday. We went there for the appointment and it turns out they didn't have those tires anymore, they had sold them and wanted to "fix" the problem (quite rudely) by giving us other brand "of equal quality" which they weren't. And they can't fix it by getting the tires we were promised from another store apparently. Incredibly dissatisfied. I can only assume the warranty would have worked the same way. Never again. Costco will continue to be out go to for tires.

Would like to say the Manger Brenda at C. T. Northbay sporting goods was the best person to deal with. Your front customer service is great too.
We had problems with air mattress contacted the supplier Woods that was a waste of time. Just to let you know Brenda is a awesome customer service. Hats off to her. Thank you Brenda for your help Jeff and Debbie

Granview Vancouver Location.
I purchased a set of four winter tires as a Xmas gift for my son online and scheduled a date for installation.
My son brought his vehicle in to the shop. I received a call later that morning from the technician advising that my son's tires were winter / M&S and in good shape so I did not need the tires. Was advised that they were going to contact my son to come & pick up his vehicle and that I can go online to cancel the order for a full refund.
That is going above & beyond the call of duty from this store and saved me a lot of money.
I am very impressed and will choose CDN Tire as my first choice for purchases. Thank you so much for being so honest.

The service department at Canadian tire Fort McMurray is the worst. Braiden did work on my car and made it worse. They then told me to buy a new car. The crew does not have a clue how to fix anything on a vehicle. They will just keep diverting to another part of the vehicle that does not need fixing. Go to another auto repair shop.

Paderno product owned by Canadians tire and purchased at Canadian tire injured my mom who has been cooking all her life. She was bleeding for 4,5 hours and ended up in the hospital
After 4 months of back and forth communications with Canadian tire, we received the following response. Terrible customer care

Dear Diana,

The purpose of this letter is to provide you with a notice of denial regarding Canadian Tire Vendor Notice, Claim # 9009хххххххх We reviewed the product and there was no manufacture defect. Please know we appreciate that you selected our product and wish you all the best in the future.

Should you need any additional information please do not hesitate to contact the undersigned.

Regards,

Richard Davies
Directeur principal des operations/Senior Director of Operations

Been getting auto repairs for 30 years. All across Alberta and BC. Don't go to CT at 76 and king george. Had a 3ft. 1" heater core hose replaced. $470.00. Are you kidding. Other machanics said $150.00 max. Never let them rip me off again. New manager is greedy.

Had an appointment made two weeks in advance. After an hour of waiting, I went up to desk to see if it was done. Hadn't even taken it in yet!
On phone I was told an oil change with an appointment would be no more than 40 min!
Two hours later it was done! Two hours!
I was quoted over the phone that an oil change was $65. I was floored when he said it was $92.58!
What?!?!?
Not a thing extra was done to it!
I shopped around for the best price and then was charged the highest. If they had given me an honest answer to the real price I would have went else where! What a scam!
As if this wasn't all bad enough, on the drive home, there was a loud rattling sound that definitely wasn't there before! What did the mechanic do to my car?!?
I'm sure they'll deny any wrong doing and try to charge me another fortune for their mistake!
Another scam!
I don't trust this place at all now!
For time estimates, price quotes or being careful not to damage my car!
So angry!
Won't be back!

I went to the store to return an item, Rico the manager in Markham, Ontario was extremely helpful. He lifted the heavy item and got rid of the glass for me. I am very impressed by his service. He also apologized to me: that I have to bring back the broken item. In addition, he offered me a bottle of water. I am extremely impressed by him and the cashier. Great customer service.

I have been shopping at Canadian Tire for the last 8 years since I moved out to the Kootenays from AB. It's great to have a place that always has what I need, and an atmosphere that makes me feel comfortable shopping. If I ever have an issue finding the specific products like when I was seeking out rails for my shower after my Dad had hip replacement surgery the staff was helpful in assisting me to choose the best solution to my need. I've had the good fortune to get 3 sets of tires from Canadian Tire and they have always helped me whenever there's been an issue. I've bought a car battery charger and the staff took the time to walk me through the different types and what would be the best fit for my specific need. I really appreciate Canadian Tire that feels hometown and big city at the same time.

I will never buy another thing from Crappy tire. I had tires mounted by crappy tire and I had to go some where else to get them redone. Never balanced the tires. There mechanics are a bunch of kids with a head mechanic certified so they are not very good. Also bought back my battery for a core refund but they wouldn't do anything even though it still had the motomaster stickers all over it. Horrible service. Never again.