Booked flight and insurance April 23 with Cheapoair. Flight canceled April 26 for June 5 flight with COPA from Colombia to Kelowna. April 26 completed on line info. As only form of cantact to rebook. Message back will contact by phone within a few days. Emailed Customer Service answer was will contact shortly April 27. Now May 4th no contact. STATUS UPDATE 60 days later no refund now told to deal with Copa. DO NOT DEAL WITH CHEAPOAIR. They are liars.