Do not go to Canadian Tire Kingsway
If you are lgbtqia2s+ this location discrimates
Against you the basis of who you are and because
Of your disabilities.

Do not give this hateful and transphobic franchise
Any money!

So back in December 2023 I took my car in because
The car would just randomly die. The battery would
Be totally dead so the Canadian Tire Kingsway automotiv
Garage said oh its your battery so they replaced it.
And the problem still continued to happen with a new
Battery. I took it back to them again the garage said
We don't know and refused to do anything about it.

So now it is April 8 2023 I have an unrelated problem
With my power steering being really hard to turn so
I dropped the car off April 7 2024 over night and left the
Keys in their drop box I get a call the next morning
From the manager of the automotive department saying
We refuse to look at the car. He said that there was a
Note on the account saying not to look at my car.

I call the Canadian Tire Customer service and I find out
That it was the franchise that put the note there
And now refuses to deal with the car in any way.

Customer service claims that I intimidated the staff
There now I am a woman and transgender I don't think
That the staff there also likes that either and
Discriminates against me because of who I am.

I am also diagnosed with Asperger's Sydnrome as well
And Canadian Tire has been told this in the past.
Simply because I have trouble in social situations and
The staff doesn't understand my disabilities does not
Give them the right to discriminate against me.
I deny intimidating anyone and that is nothing more
Than a lie. I believe this is a retaliation by the
Franchise for making a complaint to the Canadiantire
Corporate head office back in December 2023 about the
No starting issue. I did nothing wrong. This franchise
Is hateful and transphobic! Do not go to this location
I would give this store 0 rating if I could!

I have emailed the Canadian Tire customer service
Already about this and spoke to them on this phone
About this matter. Canadian Tire tells me
We can't force the franchise to fix my car,
They don't seem to want to do much about it.

Avoid this location at all costs! The franchise is
Hateful and discriminates against people on the
Basis of their gender identity and their mental
Disabilities.

Canadian Tire Downtown
******* Kingsway NW, Edmonton, AB T5G 3J7
Phone #: *******473

Avoid this location at all costs!

I WENT INTO CANADIAN TIRE TO GET SOME WORK DONE ON MY VEHICLE. The initial interaction went as expected. I went into the St. James location on Saturday April I5,2023 explained what I needed and the person behind the desk started to enter the appropriate information. I was asked if I wanted an inspection to ensure that the issue was exactly what I identified at a cost of $65.00. The counter person said he recommended this so that there were no surprises if they found other issues. I again explained that I was sure that the issues was the bearing and I wanted the appointment to get the front drivers wheel bearings done on my car. The person behind the counter then explained that I had two choices for the bearing work. One cheaper and the other a more expensive option. The difference was based on replacing the entire assembly versus going in a removing the bearing component which would require more man hours. I went with the more expensive as I knew I didn't want to play around with the bearings. He again entered the information and gave me appointment time of Monday at 11 am at the St. James location. I arrived at 10:45am on April 17,2023 for my appointment. The person behind counter entered my info and we went over the previously entered information including the inspection to determine the issue with car. I again explained that I knew what the issue was and that I didn't need this to be reconfirmed. The salesperson stated it would probably be a good idea just to make sure that there were no other issues. I agreed and was provided with the documents for signature to get the work started. I asked how long it would be and he stated a few hours. I said ok. Now I understand that things can take longer that expected but my issue with Canadian Tire St. James is the lack of clear communication with customers. I was in the waiting area for 4.5 hours. I am not sure why we have appointment times anymore because it didn't allow for better service in this instance. The initial 65.00 inspection to determine the issue didn't happen for 1 hour after my scheduled appointment time. Again I get that places get busy but the idea that I had to wait 1 hour for someone to get into my car drive it around the building then charge me $65.00 to determine that the issue was exactly what I had noted just made no sense to me. Then to have to wait almost 2 additional hours not for work to be done but to find out that the part for my car had not even been ordered was beyond frustrating. It wasn't until I approached someone at the counter was I informed that the part was not even ordered. The person could not provide any clear explanation as why but he did try and get answers as quickly as he could as he noted my frustration. I also surprised "not really" that nosupervisor and floor manager came to deal with me directly. When the part finally arrived the install was done quickly and I paid the bill and got out of the store as quickly as I could. I get that we get busy but I made the appointment to save time and get the work done in a timely manner. The fact that the necessary parts had not been ordered and that no one could have communicated any information to me is ridiculous. People are free to use whatever service they want for their cars. I just know I will spend my money with those that do the work and keep m which consisted from what I observed the mechanic driving around the building to determine that the issue was exactly what I told them it was in the first place. Once they finally brought my car in it sat for another 1.5 hours because the bearing assembly had not been ordered and was not in the store. Canadian Tire you customer service communication definitely needs work.

On Saturday, November 12,2022 at 8:00 am I had my appointment to install four wheels, 4 TPMS Sensors(new purchase at the store), with my winter tires (provided by me) on my Chevrolet Equinox at the Canadian Tire store located in 1731 Preston Ave N, Saskatoon, SK S7N 4V2.
The appointment was done in person at the store at least 2-3 weeks in advance (the same date when the appointment was placed on the system) I do not have the exact day. I went to the store 3 days prior to the appointment to make sure everything was ready for my appointment at they mentioned that everything was in place. On the day of the appointment, I arrived at 7:40 A.M. and dropped the keys for the store to start working on my car. After 3 hours of waiting, Mr. Rob manager on duty calls me to tell me that the wheels were not at the store that he had to order new ones and that it will take at least 2 or 3 days for them to arrive.
On Thursday, November 17,2022 (5 days later), I received the call that the wheels and I approved for tires to be installed in the new wheels and TPMS Sensors.
In the evening, I arrived at the store, to ask about the work. Rob the manager was not there. Therefore, the salesperson, mentioned that the tires had already been installed on the new wheels with the new TPMS sensors. That I needed to proceed to payment and then, they will install the tires in my car. I did pay and received the instruction to bring the car to the second door. Mr. Darcy was there, and he wanted to place literally the tires in my trunk without removing the all-season tires from the car, installing the new set of wheels in the car and programming the TPMS sensors with the car. He mentioned that the TPMS sensors had already been programmed for the Chevrolet Equinox (sorry but that is playing with the customer and telling lies). Therefore, I had to mention to him that I already paid the complete service to be install and showed him the invoice and the payment. That he can either install the wheels in the car or proceed with the refund because I no longer needed them, if that was the case. Right after Mr. Darcy bad attitude, mentioning that Canadian Tire did not charge anything for the tire installation(No cost), the car was driven by the technician into the store, and the set of tires was switched, and then programmed (So there were not programmed previously) as Mr. Darcy was saying.
All the time I was at the customer service desk waiting and observing they were working on my car. When the technician was close to finishing, I asked to the salesperson to tell the technician to place the old set of tires into plastic bags, the same one I brought or different ones. I am glad that I did so. Because the technician went and place 2 tires in plastic bags in the trunk and 2 tires between the 1st and the 2nd row of seats in the car, abruptly on each side of my son car seat(no reasonable thinking at all).

When my car was returned, I had to open the trunk, organize the 2 tires that were already in the trunk and bring the other 2 tires that were around the car seat of son (between 1st and 2nd-row seat). Please see the Picture below).

I know that all 4 tires fit properly in the trunk (as per the picture attached). Is the technician a new hire or is it another bad attitude towards the customer.

Overall, I have to mention that this has been my worst customer experience for a complete purchase and service that I have paid for, nothing is free as Mr. Darcy said.

I which we could upload pictures or photos for evidence.

When putting my car, an equinox 2012 model, in for oil change and service in September, I requested that they also check the RPM which were not stable.
When picking the car up I asked if they had checked this problem. The service agent told me that the technician was not there and that this was not included in the service...quite bluntly I might add.
At the beginning of last week I again called to book an appointment for the RPM persistent problem. I was told that the week was fully booked, so I reserved a spot at 2.30pm for yesterday, Monday November the 21st.
The agent requested during that call that I bring the car in earlier, at around 11 am so that if they could, they would get to it earlier.
I brought the car in at around 10.30 am yesterday, and they assured me that they would call.
I received no call until my son called on my behalf at around 3pm to check on progress.
The agent informed him that they had not even got to my car and that they did not know when they would, as there were two service technicians off sick.
I asked my son to go get the car as it was still drivable. The agent told my son that they would call to set up another date for the check...it is now a day later and silence reigns, no call at all.
I have been servicing my car with Canadian Tire at Yonge and Church for years, and this is NO WAY to treat a loyal customer.
I am furious! I did everything that was requested but still no service. If they knew that there were sick technicians, which happens, why did they not call me to tell me this and not to bring the car in early? They could also have requested that I postpone the service, which I would have gladly done is asked.
The Equinox serves as the only delivery truck for our two pet stores on Church and also at Bloor Jane.
As a result of this event we could not do our normal deliveries and this impacted our customer relations. In effect, I lost the Equinox for no reason except incompetence on the part of Canadian Tire, for virtually a whole business day!
I would kindly like an explanation for this disgraceful event, and would kindly like to know how you are going to compensate me on this.
By the way, I just now received a call from some agent who told me that the car is not in the service parking lot! He asked me if I had taken the car yesterday, meaning that they did not even know that he had taken the car! This basically means that potentially anyone can take a car! I presumed that they recorded this and had checked ID, or even would have called me!
Oh, and I still have not been contacted regarding an alternative service date!
My Car: Equinox 2012.
A call from the automotive service manager told me that no one had spoken to my son or told him that they would follow up shortly to rescedule...so now he implied that my son is a liar. Disgraceful service! I will never set foot in CT automotive again.

Beware of Canadian Tire Auto Services!

This is just a recommendation for whoever is in need to change winter tires or other auto services, this is my story and looking around for reviews I noticed that I am not the only one disappointed.

On Monday November 21st 2022 I was going around looking for prices to replace winter tires on my vehicle, at around 11am I entered Canadian Tire Auto Services in Bayfield St, asked the gentleman for price and because I liked I asked when they could change my tires, the gentleman told me that if I would leave the vehicle there it would be done by the day and they would give me a call once done, not giving me a specific time but guarantee that it would be done, I agreed with and left my vehicle there, starting at 6PM worried that nobody call me yet I star to call them never got an answer, I called about 15/20 times, however around 7:30PM I called a friend of mine to give me a lift to the place, they close at 9PM my car should be ready by that time, arrived a Canadian Tire I noticed my vehicle into the shop but nobody around it, my first thought was "great it is ready", WRONG, the vehicle was not even touched, I approached a very gentle guy and he explain that they could not make it, I told him that I was told that the vehicle suppose to be ready by the day and that I need it next day to go to work out of town, he apologized and assure me that next morning at 8am my vehicle would be the first in line to work to, suppose to be ready by 9AM but cannot guarantee the time because, of course, never know if problems can arise, I agreed with that and left the store. Next morning at 9AM sharp I arrived again at the shop, few people working into the shop mostly just gathering around, phone calls answered right away, I asked a guy about my vehicle (still in the same spot) and he told me that he was doing something and he would came back in few minutes to find out, after 15 minutes waiting I asked someone else just to be told that my vehicle was not ready yet, meanwhile I was trying to explain what I was told and assured the day before a Lady kick in asking me if I had an appointment, I said NO and start to explain again that I was told, the day before, to leave my vehicle, she did not let me talk and went into the schedule bin just to tell me that there was another vehicle before mine, I get frustrated and I raised my voice about one tone trying to tell her what happened, she went right away to try to blame me for raising my tone, not caring about anything else, not blaming herself for the POOR service but all on me because I got frustrated and raised one tone (only one tone not more) my voice, at that point I asked her that I want my vehicle back right away and that I would call her Manager, she did not care, I suppose she was the store manager because I call in and left a message asking to call me back and the Manager NEVER did it. This is what happened to me at Canadian Tire North end, you decide how's right or wrong.
Thank you

Canadian Tire store. Alexis Nihon Plaza, Montreal. September 8,2022 in the AM. I went to pay for items at the supposedly faster self checkout. Only 50% (4 out of 8 cash points open. Why. The day before someone had tried to buy a $1,000 item with $1. So ALL subsequent customers penalized by stores poor exit policy the next day. I spoke to supposed manager Jonathan. He told that the customer is NOT always right. In this case I was. I was too impatient because I didn't want to wait 5 minutes + to checkout and that they couldn't hire enough staff. NONE of these issues are my problem. They are 100 years old on Thursday. Act like a concerned and reputable retailer. Called a Laura Scrivano at Head office / Excutive team. She worked for a T. J. Flood. It took her an unprofessional 24+ hours to respond back. Basically told me that ALL the stores are franchised, and that I would have to deal with the franchisee. I thought that I was dealing with CANADIAN TIRE. They should state in their adds that I'm not. They think so little of the CUSTOMER and customer service that complaints are farmed out to a call centre in Welland, Ontario. Head office could care LESS about the customer who they purport to represent. I had a another rude experience with the same manger three days later. ANGRY management is not acceptable in 2022. I'm fairly new to the area. I had previously mentioned to employees in the store how nice they were and how well stocked and clean the store was relative to any other CTC store I had ever been too. But it only takes TWO (2) bad experiences in this case to change that. I guess they don't get that as a retailer, you NEVER want the last touchstone between the customer and the store to be negative. I will use of the $19.95 in CTC money I have accumulated and NEVER shop at CTC again. There are a lot of other retailers out there who are polite and customer centric and value their customers and thus my ongoing business LOW/AMZN/Home Hardware/Rona to name a few. This is not rocket science either. It's IDIOT proof if done correctly. It's like an annuity. In the wise words of Leon Leonwood Bean of L. L. Bean catalogue fame from Freeport, Maine in the USA. Treat your customers like friends and family and they will always come back for more. In the case of CANADIAN TIRE. Management must be working in their Ivory towers without a care in the world about what happens. They will still get paid, until there is a management shakeup and then they will receive a golden package. Enlightened management cares about the customer. In the case of Canadian Tire. It appears to be do as I say and not as I do. Well Canadian Tire. That is NOT GOOD enough.
Date of experience: September 07,2022 EVERY REVIEW OF CANADIAN TIRE on-line is TERRIBLE. BUYER BEWARE because management certainly doesn't care.

MANAGER AYAZ LALANI is the worst employer you could ever done to yourself. A V O I D THIS WORKPLACE.

Car delivered to change leaked oil filter with discharged battery. I told them than I know that battery is not charged.
1- they claimed that they cannot start it with boost ( first lie)
2- they asked to pay 115 for " no start diagnostic ' and than told me that battery bad
3. I called manager ( Garry) asking him why they lied to me that car wont start with the boost, its nothing to do with discharged battery.
3. Garry send me new work estimation- Alternator, Battery, Belt have to be changed. Belt covered with oil. Alternator jumps from I volt to 17 and back, says Garry.
4 I came to store, Garry explained me that car cant start do to bad battery and alternator (!) He cover all mistakes and telling me that they tryed to charge battery but it was dead. He lies that NO START - with booster related to alternator and battery.
He make me stupid telling that bad alternator and discharged battery related to failure to start car with boost. I offered him to show how I can do it with my mobile booster, he refused.
5. I pay, going to car, start it with boost. " Broken" alternator works fine, battery charges, I show it to Garry. Garry that claimd that he have 40 years experience denied to admit that I'm right. Garry says - The clean belt that much above oil filter has been clean by mechanic, the alternator that holds perfectly 14.5 volt charge on my device ( I guess it was surprise that I had expensive booster with monitoring option on it) is for sure broken says Garry. And my battery that charged after 30 minutes by " broken" alternator Garry cant explai... well, it was for sure bad told me Garry... miracles happens in this service.
They tryed to work on wrong person, but if you old lady, you would pay this asholes 2k to fix something that not broken!
The manager Garry will call white-black, and black- whitte, lie and give you facke information to protect himself and workers.
Si I paid 283.73 for changing oil filter... not bad at all, even if attempt to get few thousand bucks failed.
ALL PAPERS IN MY HANDS, COMPLAIN FAILED, AND HOPEFULLY THIS CASE WILL BE INVASTIGATED TO PROTECT FUTURE VICTUMS OF MONEY HUNGRY BRANCH. Garry protect his $#*! and not care about anything else! He will make you stupid, he will cover any mistakes and I'm sorry to write this review about Canadian Tire. But it is what it is.

Subject: Car service
First name: John
Last name: Keyes
Email address: *******@yahoo.com
Comments: Canadian Tire Complaint 1735 Pickering Pkwy, Pickering, ON L1V 7C7 I brought my car into Canadian tire April 20th 2022, I told them while driving on the 401 there is a loud noise (humming) coming from the front of the car. I was told let us test it and we will let you know. I waited in the store for around a ½ hour and went back to the counter. The person behind the counter told me we need to change both wheel bearings and the front drive axles. I agreed and was told this is around 1,027.00 dollars. Around 3 hours later they call my house telling me the car is fixed and I can pick it up. When I got there the person at the counter told me they didn't call me and that the car is not ready yet. I showed them the time and # they phoned me from, but they continued to say they didn't call I explained to them I wouldn't have walked over without that call. In any case I asked when it will be ready. They said let me check, from my point of view into the work area I could see my car in front of their exit from the counter, The person went out to check with the Mechanic and came back and said it could be awhile, I said OK I'll wait as it was raining hard outside and I couldn't walk home. At the same time I saw the Mechanic move my car to bring it to the lift and then lifted the car, when I saw that I went and waited in their waiting room. Around ½ hour later they asked me to have a look at my car and then told me the power steering was not working. I was confused then and asked how could be because I saw the Mechanic move the car to the lift without complaining about the power steering, so what your trying to tell me it broke by its self while on the lift, all I got was a shrug of the shoulder. At this point they offered me a lift home and that they will let me know about the power steering. A Little before 8PM the called and told me they have to replace the power steering pump as it was broken. At this point I said OK go ahead and change it, this brought the total to 1.292.84 which I paid. Today (March 5th 2022) was the first time I had the opportunity to get on the 401. I have to assume now that Canadian Tire Mechanic's work on a trial and error diagnostic plan. First the assumed it was the bearings and the front drive axles. I can tell you I am getting the same noise from the front end of the car while on the 401. After spending 1,292.84 I still have the same problem (loud humming) from the front of my car. If I went back to Canadian tire I wonder what trial and error diagnostic plan they would come up with. Canadian Tire as a whole have lost me as a good customer I would think over the years living in Pickering I have spent 1000's of dollars at Canadian Tire and was always a happy customer. Now the sloppy work from the service desk has cost Canadian Tire a good customer. John Keyes
------ Please do not remove your unique tracking number! ------
<<#**************756#>>
Second Post
Good Afternoon
To whom it may concern

After receiving a quick response from Canadian Tire Corporate Customer Relations (see complaint below) the service dept. at 1735 Pickering Parkway called me and asked me to bring my car in again for them to have another chance to look for the problem. I brought my car in again and left it with them. They then gave me a call around 2 hours later and told me they don't hear any noise from the front end of my car. I said let me take out one of your mechanics and I'll show them that their wrong that the car has a load noise from the front end, (As a side bar I started to have a problem with the clutch now, It was working fine when I brought them back the car.) Anyway I proved to them that the car was in fact making a noise from the front end. The mechanic that was with me said when they took it out there was a lot of noise from the 401 and maybe that's why they missed it. OK I can buy that excuse, they told me that maybe it's the transmission now, and for me to drive it around to see if it gets worse. It certainly looks like trial and error diagnostic to me. I went back and told them I can't drive it because now the clutch doesn't work. They then told me without inspecting the car that it's the clutch and it could take 2 days to fix. This was the 10th of May today is the 12th and I phoned them to ask can I pickup my car. The gentleman that answered said let me check, he came back on line and told me they don't have the parts and they will call me when they do. I asked him what parts are they looking for and he said the complete clutch I asked is he sure it's the clutch and not a cylinder or maybe the hydraulic system or maybe just needs adjustments. I never got a good answer for my question. I brought my car in on April 26th and my complaint was a load humming noise coming from the front end of the car.

Two wheel bearings, front drive axles, a Power steering pump and now a possible new clutch later and I still don't have my car on the 12th of May and I still have the humming noise. Please can you look into this for me, as a senior I need my car. I don't know what your procedures are, should I only go through BBB or is this email the right way to get action on my complaint. It's been 4 days now.
Thank you
John Keyes

I vaguely remember when Canadian Tire was a decent store, and it was fun collecting their money to put towards a future purchase. Now, Canadian Tire is well known as Crappy Tire for a reason. That's the kind of experience they insist on providing.

I haven't shopped there in years, but I thought to give them a try again since google showed they had the items I needed in one place and they seemed to be modernizing operations. So I did. And I regretted it.

As it goes, I created a CT account online, made an online purchase, and received an order confirmation in my email. Three days later, there was still no communication, so I decided to check on my order online: my online account history said I had no purchases - it still says that; I entered the order number that I received in my email to track my order on the CT account, and it said 'error - can't find your order'. I emailed CT customer service regarding my missing order - no response, not even an acknowledgment of my email receipt. Even when I order online from Home Depot, they're on top of it with communication and have the order ready in 1-2 days. What I thought would be a quick purchase was already becoming annoying, so I decided to cancel it and go buy the items physically at the CT store and I did. I called CT to cancel and gave up on the long wait time. Then I emailed them to cancel.

I thought it'd be that easy, but I thought wrong.

The next day I get an update on my supposedly canceled order that still doesn't exist on my account, saying that some items from my order are out of stock. So I reach out to customer service again twice to cancel the order. What do you think comes to my email seven days later? The notification that the order has shipped.

When the inevitable box was delivered, I took it to the store to return. Since the order was shipped by error on behalf of CT despite my multiple recorded attempts to reach them, report an issue on the account and cancel, naturally, I wanted the shipping charges refunded as well. However, the customer service rep spoke rudely and told me they won't do it and that I have to go to a different store for that... So let me get this straight: 1) CT made a mistake 2) I went out of my way to reach them to no avail 3) was wasting my time returning a package that wasn't supposed to be sent in the first place 4) CT return policy spells out that I can go to any store 5) and nowhere does it say to go to a specific store to get shipping refunded 6) and on top of that, a customer service rep is giving me attitude. It was not worth my time running from store to store for a shipping charge. When I explained the situation, she continued being rude, raised her voice, scuffed, turned away, and paged the manager.

By contrast, the manager was a lovely lady and she was understanding, but nonetheless, she wouldn't do a full refund. She offered a solution to email customer service to get the refund by filling out a form online. I checked that form in front of her - the form said, those inquires will not be checked. She then wrote a number for me to call for the specific reason of getting shipping refunded.

I called the number after leaving the store and explained the situation. The call center rep took my order number, put me on hold... and then hung up. I called right back and explained the situation again to a different rep. That rep told me that the manager from the store was wrong and to go back to that manager who refused to do the refund and who had hand-written this number to call for the specific reason of doing a refund over the phone. Are you kidding me. When I questioned that reasoning, the rep raised her voice and started to talk over me. When I told her to stop talking over me and to hear my situation, she hung up.

It was not worth it to go through all this nonsense.

This was a reminder why I haven't shopped with CT for so long and will never again. A company that is unreachable, unaccountable, and uncompromising in its rude, unprofessional, and unhelpful customer service.