W C.

I WENT INTO CANADIAN TIRE TO GET SOME WORK DONE ON MY VEHICLE. The initial interaction went as expected. I went into the St. James location on Saturday April I5,2023 explained what I needed and the person behind the desk started to enter the appropriate information. I was asked if I wanted an inspection to ensure that the issue was exactly what I identified at a cost of $65.00. The counter person said he recommended this so that there were no surprises if they found other issues. I again explained that I was sure that the issues was the bearing and I wanted the appointment to get the front drivers wheel bearings done on my car. The person behind the counter then explained that I had two choices for the bearing work. One cheaper and the other a more expensive option. The difference was based on replacing the entire assembly versus going in a removing the bearing component which would require more man hours. I went with the more expensive as I knew I didn't want to play around with the bearings. He again entered the information and gave me appointment time of Monday at 11 am at the St. James location. I arrived at 10:45am on April 17,2023 for my appointment. The person behind counter entered my info and we went over the previously entered information including the inspection to determine the issue with car. I again explained that I knew what the issue was and that I didn't need this to be reconfirmed. The salesperson stated it would probably be a good idea just to make sure that there were no other issues. I agreed and was provided with the documents for signature to get the work started. I asked how long it would be and he stated a few hours. I said ok. Now I understand that things can take longer that expected but my issue with Canadian Tire St. James is the lack of clear communication with customers. I was in the waiting area for 4.5 hours. I am not sure why we have appointment times anymore because it didn't allow for better service in this instance. The initial 65.00 inspection to determine the issue didn't happen for 1 hour after my scheduled appointment time. Again I get that places get busy but the idea that I had to wait 1 hour for someone to get into my car drive it around the building then charge me $65.00 to determine that the issue was exactly what I had noted just made no sense to me. Then to have to wait almost 2 additional hours not for work to be done but to find out that the part for my car had not even been ordered was beyond frustrating. It wasn't until I approached someone at the counter was I informed that the part was not even ordered. The person could not provide any clear explanation as why but he did try and get answers as quickly as he could as he noted my frustration. I also surprised "not really" that nosupervisor and floor manager came to deal with me directly. When the part finally arrived the install was done quickly and I paid the bill and got out of the store as quickly as I could. I get that we get busy but I made the appointment to save time and get the work done in a timely manner. The fact that the necessary parts had not been ordered and that no one could have communicated any information to me is ridiculous. People are free to use whatever service they want for their cars. I just know I will spend my money with those that do the work and keep m which consisted from what I observed the mechanic driving around the building to determine that the issue was exactly what I told them it was in the first place. Once they finally brought my car in it sat for another 1.5 hours because the bearing assembly had not been ordered and was not in the store. Canadian Tire you customer service communication definitely needs work.