Trustpilot.co.uk has a consumer rating of 1.44 stars from 18 reviews indicating that most consumers are generally dissatisfied with their purchases. Trustpilot.co.uk also ranks 75th among Consumer Protection sites. The most common issues with Trustpilot.co.uk are around customer service, which is not as good as expected by some customers.
No positive highlights yet
I'm sure that many of you will agree with me, when I say that more and more businesses are letting us, the customer down. They all want our custom and actively seek to impress us before we buy. All goes well until we the customer have a problem or just want to ask a simple question, then the bottom falls out of their glossy world and we are left annoyed, stressed and in some cases, out of pocket. I know there are companies around that do go the extra 1500 metres, (good old metrication) when things go wrong but they seem to be the exception, not the norm. This is where review sites and especially Trustpilot can really help, for the one thing a business hates is a really bad factual review. Consumer reviews hit them where it proverbially hurts, their profit margin, for we all read and are influenced by a well written review. The Trustpilot review site gives us the consumer, the means to be noticed by businesses big and small; furthermore, a Trustpilot review shows us the companies that we can trust. Trustpilot uses software to monitor, as they say "coarse language"and so keep us the reviewer in check when writing, shall we say, a heartfelt review. This I found out when trying to express a term in the vernacular, I had to settle for the term "hen up", surprisingly they wouldn't allow me to use the male of the species. This review site really does work, only the other week I was let down badly by a supplier of garden furniture, I won't mention their name, as they say; to protect their guilty. Anyway, after the "protected ones" had failed to deliver twice! Had failed to answer several emails and phone calls, I signed up with Trustpilot, then put it all in scathing, detailed print. A few hours after it went live the company was on the phone to me, I got a good discount and the furniture. REMEMBER, never underestimate the power of the review and never underestimate the power of a TRUSTPILOT REVIEW..See positive reviews
Attached a review I gave on Truspilot about Rebelle, they are a website where you can resell designer clothes, it was a horrible experience, they rejected an item without a reason, sent it back to me, only UPS never delivered (and my address is right been living there for years) and delivered it back to them, yet they will not reply. I gave the item number, the tracking number, the number of the registered letter I sent to Rebelle, everything you can check with a few clicks to verify (see attached screenshot) within minutes I get a mail from Trustpilot that they could not verify the authenticity of my review, apparently normal if a company pays them, they will then remove all bad reviews. So I am minus a dress worth a few hundred, I can't leave a review, and Trustpilot protects themSee critical reviews
Tip for consumers: Personally I would not bother using them again.
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