TrustpilotReviews 90

The irony of the "TrustPilot" name is there for all that want to look for it.

If you post a negative review based on your experience, after a little while they will remove it. You will be sent an email to provide proof that you are in fact a customer. This in its self seems fair enough and you could argue that it does indeed improve the trustworthiness of the site as it would stop competitors posting false reviews.

However, when you provide this proof you will receive no acknowledgement, either positively or negatively and after 7 days all trace of your review will be removed.

Take for example, Savi.co.uk, a website currently scamming people with EPC's. They do not provide a service, cannot be contacted, when you try to cancel you get charged for nothing and given just 24 hour to pay before they start adding £15 surcharges to this cancellation fee. They have many negative TP added every week and within hours these are censored by TP and removed under the no proof of customer policy Go have a look, you can see this happening for yourself. This leaves only positive reviews. To add insult to injury, check out the number of reviews posted previously by these reviewers, 2 at most. Its not too much a leap to suggest that not all these positive reviews are real.

All in all, it would suggest TrustPilot is very much not to be trusted. I strongly suspect we will see it shut down by Trading Standards or exposed by the press in the not too distant future.

I have had a bad experience with a business and tried to leave a negative but fair review on Trustpilot. Despite providing the proof of order requested by Trustpilot they have still not shown my review. There appear to be quite a few other 'hidden' reviews. How can you trust a site which is only showing positive reviews?

For those wondering about Trustpilot, let me tell you about them. I can easily summed it up with only one word... CROOKS!

You see, Trustpilot actually charges a lot of money to those who don't want bad reviews. I guess money does talk doesn't it?

If you post a bad review to a paying customer, you can rest assured that they will do all that they can to make sure it is never posted. I dealt with them for months just to have my review posted. My review was right to the point including dates, order numbers... everything but sure enough, Trustpilot hated it and refused to post it for a long time... well until they couldn't ask me anymore stupid questions.

Again, TRUSTPILOT are CROOKS... Plain and simple. Any review site that actually charges fees to companies are CROOKS as they will clearly make sure only good reviews are posted and a handful of already prepared ones where the company comes out and fixes everything. Just look at my other post about selectspecs.com where I described my story and how those selectspecs.com aka CROOKS not only robbed me but NEVER EVER attempted to fix the problem even when they were well aware of it.

Don't bother with Trustpilot if you have negative reviews. I think they should change their name to nevertrustpilot.com Much more suitable.

I'm sure that many of you will agree with me, when I say that more and more businesses are letting us, the customer down. They all want our custom and actively seek to impress us before we buy. All goes well until we the customer have a problem or just want to ask a simple question, then the bottom falls out of their glossy world and we are left annoyed, stressed and in some cases, out of pocket. I know there are companies around that do go the extra 1500 metres, (good old metrication) when things go wrong but they seem to be the exception, not the norm. This is where review sites and especially Trustpilot can really help, for the one thing a business hates is a really bad factual review. Consumer reviews hit them where it proverbially hurts, their profit margin, for we all read and are influenced by a well written review.

The Trustpilot review site gives us the consumer, the means to be noticed by businesses big and small; furthermore, a Trustpilot review shows us the companies that we can trust. Trustpilot uses software to monitor, as they say "coarse language"and so keep us the reviewer in check when writing, shall we say, a heartfelt review. This I found out when trying to express a term in the vernacular, I had to settle for the term "hen up", surprisingly they wouldn't allow me to use the male of the species. This review site really does work, only the other week I was let down badly by a supplier of garden furniture, I won't mention their name, as they say; to protect their guilty. Anyway, after the "protected ones" had failed to deliver twice! Had failed to answer several emails and phone calls, I signed up with Trustpilot, then put it all in scathing, detailed print. A few hours after it went live the company was on the phone to me, I got a good discount and the furniture. REMEMBER, never underestimate the power of the review and never underestimate the power of a TRUSTPILOT REVIEW..