They say you can't judge a book by its cover, well the same is true for energy suppliers. At first Together Energy seemed good, good price, good switching and a fairly good website. All was good for the 12 month term of my contract but when I switched from Together Energy to another supplier things went wrong, yep not good. The switch was going good, the new supplier was doing, well good and I was waiting for my final bill and my refund of credit accrued from Together Energy. I waited, not good but they did take another monthly DD payment in the meantime; again, not good, though after I emailed them they did refund it. I waited for my bill etc, NOT GOOD. Six weeks came and went, yep; NOT GOOD, so I emailed again but no response. I then did what we all should do, I emailed the CEO ( Paul.Richards@togetherenergy.co.uk) and a day or so later....... brrrriing, brrrriing (that's the phone ringing) I got a call from Together Energy. Very quickly the final bill was created, my credit returned and a small token of compensation happily received. I left Together Energy, eventually happy, even thinking that I may use them again( idiot!!) Right, fast forward a few months and an email drops on my virtual desk. An email from Together Energy's debt collection agency OPOS. They informed me that I was £60.00 odd pounds in debt, what! DEBT, they had to give ME money back. The next day I receive a threatening SMS text from OPOS stating, call us IMMEDIATELY; well what do you do, you call 'em, don't you. They stated that Together Energy had recalled the DEBT; the what! DEBT. Later I receive a cut 'n' paste email from Together Energy, which stated that a 'bad' file had gone to the debt agency and not to worry about it; that's ####* easy for them to say. So.... I emailed him at the top and him replied at record speed. He stated; please give me a week and I will get things sorted; so I did. A few days later brrriing, brrriing (in case you forget; that's the phone ringing) I receive a call from a nice polite lady from Together Energy who apologised for their failings and when pressed, offered a paltry £10.00 in compensation. I pressed for a reasonable amount but she and her Senior Management were, feeling tight. I accepted the paltry amount, well they have to be penalised for having such slap dash systems don't they.
It is up to you if you want to deal with this company, I definitely wouldn't again, especially a company that can send a finalised (four odd months ago) customer's file to a debt collecting agency; if they can do that, what else can they do. You can take the chance but I won't.