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2Checkout (now Verifone) has a rating of 2.64 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 2Checkout (now Verifone) most frequently mention customer service, and credit card problems. 2Checkout (now Verifone) ranks 35th among Payment Processing sites.
This company responds to reviews on average within 7 days
Pro: - complex, complete software application with many facilities - complete set of detailed financial reports - safe in operation - no problem in two months with many transactions - complies with the contractual terms - ensures very good dialogue with customers - simple, fast and trouble-free integration with Shopify Con: - the total value of commissions and deductions exceeds 10-12% - the money enters the bank account in 2-3 weeks - the documentation is very good for WEB programmers but it exceeds the usual practical requirements for a shop hosted by a platform (Shopify) 2Checkout is like a high speed train: it can take you quickly to your destination but it throws you down without hesitation if you don't know how to hold your own. And especially don't try to fool him!
I use it for over 10 years, since 2009. Back then they were called Avangate. The service is great, I highly recommend 2Checkout.
Scam finance company, anything they are involved with will be taking your money and no chance of recovering it. They handled a transaction with Stellar photo recovery products. They are both well suited to eachother.
Products used:
called in 7th cavalry?
I have been using 2Checkout for just over 5 years. My experience up to the beginning of November of this year was okay, I would give them either 3 or maybe 4 stars. Then on November 2 our regular payout bank transfer never arrived at our bank. We have asked for proof and the SWIFT document for the transfer. Neither have been provided. We have asked for the sending bank contact information, they refuse to provide it. We ask our receiving bank to see what they could do and they ask for the SWIFT document so they could trace. Now I choose to give them 1 star because zero is not an option. We are a small business and a missing payment of several customer invoice and purchase payments have not arrived after 48 days and no information that is needed is being provided. So that is my experience!
Hello,
Thank you for reaching out to us.
We apologize for the inconvenience you have experienced. Could you please send us an email at supportplus@2checkout.com and provide us with your merchant ID or website, for us to be able to identify your account? One of our experts will reach out to you in case additional information will be needed.
Looking forward to your email!
I had my doubts about opening an account on 2checkout reading so many user complaints, but I gave my vote of confidence and opened the account a few months ago. I had a lucky with my business, I made my first sales, a little over $ 1000usd, enough to pay some debts. But today they had to send me my money and I find that my account was restricted, they do not tell me the reason, they do not tell me that I have to send to normalize my account and the support does not respond to me... If someone from the 2CO team reads this and can solve the problem, my merchant code its **************
Hello, Gustavo! Thank you for taking the time to leave us a review! We apologize for any inconvenience you may have experienced. After a review of your account held by our Risk department, their findings initiated the immediate action to close the account and stop processing payments for your business.
Your account has been suspended effective immediately, pending closure. The total remaining balance on your account will be reviewed for a final payment after 180 days from the date of the last complete sale; please note that these funds are held to cover any potential refunds or chargebacks that may be received during this timeframe, and prevent your account balance from becoming negative.
We sincerely apologize for any disruption that this may cause you or your business, but must adhere to banking regulations. We wish you and your business great success in the future.
Sometimes the payout gets delayed even though the payment was done within the reporting period, often there have been cases when they said that they would pay me on a date, but then pushed it back by a week. Nothing too extreme but frustrating nonetheless.
Hi, Enoshiro!
Thank you for sharing your experience. We would like to apologize for any inconvenience we may have caused. Your feedback is noted, and we'll work on improving our processes to ensure a smoother experience.
Have a great day!
Avoid this service at all costs. They will charge you renewal fees long after you cancel your subscriptions. I have been trying for weeks to get a refund for a product that I canceled renewals about 1 year ago. They do not respond to emails and they have no customer service help. I had to contact my credit card to ask that the transaction be tracked as a fraud charge.
* 2Checkout (now Verifone) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Klaus!
We are very sorry for the inconvenience we have created. Thank you for your feedback; it is highly appreciated in our efforts to improve our services.
Please provide the ticket reference number at support@2checkout.com, so we can look at your request and get back to you with a resolution.
Thank you for your understanding and patience!
I've been using 2Checkout (now Verifone) for my online business for now, and I must say, their service has exceeded my expectations time and time again. One of the standout features of 2Checkout is their exemplary customer service. Whenever I've encountered an issue or had a question, their support team has been prompt, knowledgeable, and incredibly helpful. Whether it's through email, phone, or live chat, their representatives go above and beyond to ensure that my concerns are addressed promptly and efficiently.
In addition to their stellar customer service, the payment solutions offered by 2Checkout are top-notch. The platform is user-friendly, making it easy to set up and manage payment processing for my business. With a wide range of payment options and global coverage, I've been able to reach customers from all corners of the globe without any hassle. Furthermore, their robust security measures provide peace of mind, knowing that my customers' sensitive information is safe and secure.
Overall, I can't recommend 2Checkout (Verifone) enough. Their dedication to customer satisfaction, coupled with their reliable payment solutions, has been instrumental in the success of my business. If you're looking for a payment processing partner that truly cares about your business's needs, look no further than 2Checkout.
Thanks
Hi, Kirollos!
Thank you a lot for your positive feedback! We are thrilled to hear our service and customer support have exceeded your expectations.
We will be sure to share this feedback with our team. If you ever need further assistance, just let us know. We are here to help!
Wishing you a fantastic day ahead!
Their risk team will put your account on restricted mode on Estimated pay day and your hard earned money will be under 2Checkout's -> Avangate's -> Verifone's possession for weeks if not months. Stay away from them. You might not realize how tricky their business policy is while doing payment processing with them for smaller transactions. But when it will be a substantial amount, you will see their real face. Recommendation: Stay ******* miles away from them.
We had heard great things about 2Checkout, but when we tried to sign up, we found nothing but issues.
The biggest issues were the fact that your support departments are slow to respond and uncooperative.
In the end, we were told by 2Checkout that they would not be willing to offer services to a company like ours, since our services were research, podcasts and videocasting.
We'll never consider 2Checkout again and are making sure to tell everyone that we know to avoid your service because after wasting 3 weeks of our time, we were denied an account.
Thanks for nothing.
Hello, Syed!
Thanks for reaching out! We apologize for any inconvenience we may have caused.
Following a discussion with the team about your situation, they are open to reevaluating the previous decision.
If you choose to reapply, our team will thoroughly assess your application during the review process.
If you have any questions or require assistance with the new application, feel free to contact our support team at supportplus@2checkout.com.
Thank you and wish you a great day!
Stay away from this company. They charge you
But you never get the product. In my case
On Sept 7,2021 they informed me that I made a purchase
******* for 102.76 USD. This was for a fishing rod.
More than two month later I still don't have it delivered.
On Oct 31,2021 I send them at *******@vidrax-fishing.com and
*******@2checkout.com an inquiry about the status of my purchase.
They keep silent. They fooled me for $ 100. Good job.
Tip for consumers:
Stay away, they are croocks.
Products used:
Never arrived what I ordered
Hello Nicolai!
We apologize for the inconvenience we may have caused.
Please note that we have contacted the vendor regarding the completion of your order, and you will receive an update in the shortest time possible.
We thank you for your patience and understanding.
They read from a card, don't answer questions and make everything overly complicated. If you want to give a lot of personal info, this is the place.
Hi Steve! We appreciate you taking the time to review our services and we apologize for any inconvenience you may have experienced.
Could you please provide us with the order number or email address used when the Malwarebytes order was placed at support@2checkout.com? This will help us locate your order and assist.
Looking forward to hearing from you!
No stars... They could not refund an incorrect purchase to my Credit Card when that is what the merchant billed. So called customer service is a JOKE
* 2Checkout (now Verifone) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We apologize for the inconvenience caused by this issue. Our records show that an error occurred while processing the funds back into your account.
For us to be able to assist you further, please send an email to refund@2checkout.com.
Thank you for your understanding.
We wish you a great day ahead!
Customer Support is unresponsive, Python APIs are outdated.
The support team does not respond in a timely manner. In addition, it only uses automated responses and does not attend to problems in a personalized way. They decided not to approve my business, even if uploaded every single document they asked for. They didn't gave me a detailed answer to address the issue, they just cancel my account and sent me autogenerated email. So I waste development time and money.
If you are developing on Python be prepared to downgrade the version of your software since the API is old and outdated.
Hello Juan!
Thank you for your honest feedback. We apologize for any inconvenience you may have experienced throughout the process.
Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others. More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. For further assistance regarding your account status, you can reach out to underwriting@2checkout.com.
Regarding your concerns with our API, please know that the newest API 6.0 allows merchants to manage all aspects of their business using all functions available in our platform. You can find more information about it here:
- https://www.2checkout.com/lp/2Checkout-API-Datasheet.html
- https://verifone.cloud/docs/2checkout/API-Integration/01Start-using-the-2Checkout-API.
We can certainly understand your disappointment, and we regret that we are unable to meet your business needs and wish you the best of luck in the future!
Worst provider ever! They asked me for 6 months of online sales for a new online business! Is this stupidity or what?
* 2Checkout (now Verifone) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sad! Thank you for your honest feedback. We apologize for any inconvenience you may have experienced.
Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others. More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. For further assistance regarding your account status, you can reach out to underwriting@2checkout.com.
We can certainly understand your disappointment, and wish you the best of luck in the future!
Update, in a pretty prompt response to this review, they apologized and offered a refund. Based on that customer service and the quality of the product I purchased I've updated from 1 star to 3. If the refund process and cancelling auto renewal was more clear and easy, an even better rating would be given.
I bought a product through them from Easus. They subscribed me to a monthly subscription and only provided pretty complex instructions on how to cancel after they charged me a renewal. I would avoid this company at all costs. I immediately sent a refund request and it was denied.
Tip for consumers:
Pay attention to auto renewal and how to cancel it if not wanted.
Products used:
Software
Thank you very much for this valuable feedback, Bassem. We're glad we could help!
Once again, we would like to apologize for the inconvenience we might have caused.
We remain available if you have any further questions or concerns. Feel free to contact us directly at support@2checkout.com anytime.
Thank you very much for your patience and understanding.
بالنسبة لي تشيكاوت من أحسن الشركات خصوصا في دعم العملاء فعلا تستحق رقم واحد على مستوى العالم...شمرا لكم
Thank you, Hamid, for your positive review! Your feedback means a lot to us; we'll definitely share it with our team. We look forward to maintaining a long-term partnership with you and helping your business succeed!
Verifone is the best payment gateway that offers its service to the largest amount of countries so far. And it's very secure and easy to use in the perspective merchants as well as the clients.
Thank you very much for your review, Shehan! We really appreciate it, and we’re here for you anytime.
I started a Shopify store and decided to give 2Checkout a go for my new business. Unfortunately, I had to repeatedly send the same and further info to them and waited for weeks for approval. Then I was disapproved for no specific reason given. Absolute poor service! I am glad I was not approved; otherwise, I would have to deal with their below-average service.
* 2Checkout (now Verifone) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Pieter! Thank you for your honest feedback. We're really sorry for any inconvenience you may have experienced.
Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios.
We can certainly understand your disappointment, and we regret that we are unable to meet your business needs. We wish you the best of luck in the future!
Thew allow certain venders to cheat consumers. They try to have knowledge of products, however not enough to make a decision on if the product is any good or not. Never again.
Hello! Thank you for taking the time to leave us a review! We are very sorry if we have caused you any inconvenience. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. If you need further assistance, please let us know at service@2checkout.com.
I tried to signup to their affiliate merchant program, which is where you create affiliate links for their affiliates to promote your products/services.
The amount of personal and financial information they demanded was ridiculous. Proof of ID, and address, accounting records, bank statements etc.
I have tried many affiliate programs, and all of them only require basic info to use. There is no reason whatsoever to request such information.
When I questioned this all I got back was nonsense, unhelpful canned responses.
They seem to have no idea how their own system works or why they need this information.
All their responses are just useless, ignorant and incompetent canned responses, they do not read your emails or the question you are asking at all before hitting reply.
Even their responses to these reviews prove this.
I have been asking constantly for the last 2 weeks for someone to call me to discuss this, but they have just ignored me every time and refused to call me.
* 2Checkout (now Verifone) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We sincerely apologize for the inconvenience created by the delay in support response times.
We would like to let you know that in order to access the Avangate Affiliate Network you will be needing to be approved for a 2Monetize package, which inherently means you will be processing transactions through 2Checkout for the products present on your website.
Furthermore, your request has been reviewed and escalated to the corresponding department. Feel free to respond directly on that open thread.
Thank you for your understanding and patience on this.
Our company uses there service for a long time now.
I have nothing bad to say about them other than my feature suggestions never got any attention or that some of my support queries take a long time to answer.
Thats why I give it 4/5 Stars.
Hello Sven! We appreciate you taking the time to leave us feedback. This helps a lot in our efforts to improve our product and services.
We sincerely apologize for the inconvenience created by the delay in support response times. We are currently working on several improvements in our systems, so we want to assure you that this is a temporary situation.
Our team remains available at supportplus@2checkout.com should you need further assistance. Thank you!
Very slow support (up to 3-5 weeks) in some cases.
Hi Evgenii! We appreciate your feedback, which helps us improve our services. Thank you very much for taking the time to share your experience with us!
I bought non-working software for over $30. The merchant has a 30-day money back guarantee for technical issues, but they refused to refund me. Verifone, who also goes by 2checkout, refused to refund me because they said that it is only between me and the merchant. Well, now it's me, the merchant, Verifone, and a PayPal dispute.
Hello Schuylar!
We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced.
We have asked the vendor one more time to get in touch with you regarding the problem you have.
According to the refund policy, the refunds are approved by the merchant.
Thank you for your understanding.
2Checkout is a great service. We have been working with the service for 10 years, issues that arise are resolved very quickly. Thanks guys for your work!
It just works!
Thank you for your kind words, and your trust throughout the years, Dmitriy! We will continue to work hard to live up to your expectations in the future.
Horrible support, took them 1 month to review my application. They blocked my account with the excuse I'm selling something that is not in their acceptance, we are selling small business management software in the cloud by the way :) in Africa. They send us link to 2Checkout Prohibited Product List/Acceptable Use Policy, witch has kinda terrorists product list for dark web. Anyway support sucks, if you are not US company with a lot of lawyers or some top company, just give it up and look for something else. A lot of people complaining about rip offs on payments, so may be its a good thing we were blocked :) Cheers ppl, have a nice day
Hello Maksym! Thank you for your honest feedback. We apologize for any inconvenience we might have caused.
Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others.
More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. For further assistance regarding your account status, you can reach out to underwriting@2checkout.com.
We also want to apologize for taking us so long to review your account. We are currently dealing with a high number of applications, which is why this process is taking longer than usual.
We can certainly understand your disappointment and we regret that we are unable to meet your business needs and wish you the best of luck in the future!
Since the acquisition by Verifone, we are experiencing a lack of support regarding supplier documents required by our customers for the procurement process. There is a mess on the 2checkout side after the acquisition, the official company name has been changed to "Verifone Payments BV dba 2Checkout" so it changes a lot of things from a legal/financial perspective. We are waiting since January 2022 for updated documents and we have not received them yet. We cannot process a lot of orders due to this issue, but nobody from 2Checkout responds to our gentle email reminders.
Hello Adam,
We appreciate you taking the time to review our platform and services. We sincerely apologize for taking us a bit longer than usual to get back to you. We are currently working on improving our ticketing system, which causes a bit of delay in our response times.
We'd love to assist you, but we need more information from your side to locate your request.
Could you please provide us with any of the following in a private message?
- merchant ID
- the email address you used to contact us
- the ticket ID generated for your request
Once we locate your request, our team will get back to you shortly.
Thank you for your understanding. Looking forward to hearing from you!
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2Checkout (now Verifone) is the all-in-one monetization platform that maximizes your revenues and makes global digital sales easier.
Hello,
Thank you for reaching out and sharing your experience.
We've sent an email with additional information regarding your situation. Please take a moment to review it, and feel free to reply if you have any questions or would like to provide more details.
We appreciate your patience and understanding as we work towards a resolution.