• Ecklers

2024 CUSTOMER CHOICE AWARD

Ecklers

Overview

Ecklers has a rating of 4.09 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention fast delivery, good quality, and great price. Ecklers ranks 28th among Auto Parts sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 71.9%
Positive
212
Neutral
24
Negative
59

Instant Feedback

7,755 reviews

26
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Ecklers?
Top Positive Review

“Customer Support”

Jim L.
3/28/24

Was installing my Bluetooth MIL-AMP200BT in my El Camino yesterday and had difficulty getting the amp to power up. Your support folks could not answer my question, but gave me the technical support number for Prospec Electronics (Now...Riverpark Marine). Received a call back within an hour from Marvin Jones who discovered my problem after asking one question, also; Julie Pegram sent me a follow email. The bluetooth amplifier is just as advertised and exactly what I needed. Your assistance was much appreciated. Thanks

Top Critical Review

“Absolute terrible experience with ecklers do not recommend”

JOEY J.
2/6/24

Ordered Christmas for dad. 1961 bucket set frames & foam. Sent 4 boxes of foam. Called and sent pics to verify. Said would send frames that i paid for. Never have sent and now say need police report as you can see in pics sitting in my floor so how could be stolen. They on said 12-23-23 take 7-10 days to re ship now refusing. Terrible company to purchase from. When you take money and don't send correct or fix issues that makes you not worthy of another dime for my restoration projects.

Reviews (330)

Rating

Timeframe

Other

Thumbnail of user jiml1581
1 review
0 helpful votes
March 28th, 2024

Was installing my Bluetooth MIL-AMP200BT in my El Camino yesterday and had difficulty getting the amp to power up. Your support folks could not answer my question, but gave me the technical support number for Prospec Electronics (Now...Riverpark Marine). Received a call back within an hour from Marvin Jones who discovered my problem after asking one question, also; Julie Pegram sent me a follow email. The bluetooth amplifier is just as advertised and exactly what I needed. Your assistance was much appreciated. Thanks

Products used:
Amp

Service
Value
Quality
Thumbnail of user dougb732
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Easy ordering and very fast shipping. Postage expense was reasonable for a small light weight order. I used 2 of these so I could glue them together to double the thickness as well as being able to stagger the cuts to avoid any potential cold air leak sources at the cut seam locations. I also put a dab of "tacky putty" (3M stuff to use to hang posters, etc) between the felt bundle and the wood floor to keep it from moving and loosening seal on pedal shafts, which worked great and is invisible and non-permanent as installed.

Thumbnail of user davidc9182
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Was a real pleasure speaking with the customer service. They sent me right on track and took care both of my situations. I really like the service.

Thumbnail of user pamelam1212
2 reviews
0 helpful votes
April 9th, 2024
Verified purchase

We called looking for specific tires and tubes for a 1929 model A. The tires were hoping to get were not available, neither was our second choice….that didn't deter Alex, he searched and found some great alternatives, got them ordered and on the way to us. Super helpful and dedicated to ensuring we got what we needed!

Thumbnail of user markm6091
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I called to ask a question and ended up placing my order over the phone. The customer service representative was very helpful.

Everyone I spoke with was very professional, helpful and courteous.

Reason I chose this business:

Parts were in stock.

Service
Thumbnail of user jefferyh254
1 review
0 helpful votes
January 31st, 2024
Verified purchase

They had it when others were out or stopped carrying it. At a fair price and in the color I wanted!🤩🙏

Thumbnail of user jamest3893
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Great experience, the right products, excellent price, and over the top customer service (Jason B). He goes out of his way to make this a great experience.

Thumbnail of user allanl218
1 review
0 helpful votes
April 10th, 2024
Verified purchase

The gear indicator mechanism seems to be complete. I don't have to hunt for little parts anywhere else.
Thank you.

Reason I chose this business:

Came up in a Google search.

Thumbnail of user danielw2582
1 review
0 helpful votes
February 14th, 2024
Verified purchase

I am pleased that Ecklers has modified their shipping charges to be more in line with actual costs. Thank you for this!

Reason I chose this business:

I have been a long time customer.

Thumbnail of user joeyj96
1 review
0 helpful votes
February 6th, 2024

Ordered Christmas for dad. 1961 bucket set frames & foam. Sent 4 boxes of foam. Called and sent pics to verify. Said would send frames that i paid for. Never have sent and now say need police report as you can see in pics sitting in my floor so how could be stolen. They on said 12-23-23 take 7-10 days to re ship now refusing. Terrible company to purchase from. When you take money and don't send correct or fix issues that makes you not worthy of another dime for my restoration projects.

Products used:
None of them but still have correct foam and also incorrect foam that is marked in the boxes of seat frames that i still did not get. Foam is not usable with seat frames

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgef1298
1 review
0 helpful votes
April 19th, 2024
Verified purchase

Talked with two employees
The sales person took my order for shoulder harness belts and was very capable.
The refund department lady took my information and walked me through getting a return label printed to return the regular seat belts which I had ordered which would not work. She was very nice and knowledgeable,

Thumbnail of user markj2452
1 review
0 helpful votes
February 17th, 2024
Verified purchase

Its tough to call my go to parts source and 9 times out of ten they dont have it

Gave me a bogus tech line email address, so my question remains unanswered

Service
Thumbnail of user jessieg102
2 reviews
0 helpful votes
April 7th, 2024
Verified purchase

I'll be 68 years old in May. I had race cars back in the day and I use your product a lot back then. Can't go wrong when you go to what really works!

Reason I chose this business:

Fuel pump and fuel filter for 94 Corvette LT1.

Reason I chose this product:

I know you said the best Corvette parts!

Thumbnail of user kelleys220
1 review
0 helpful votes
April 20th, 2024
Verified purchase

While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.

Thumbnail of user daled456
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I ordered lines for my son's car then two days later i get the items bro well packaged.

Reason I chose this business:

Money and reputation.

Thumbnail of user michaelo1770
2 reviews
0 helpful votes
April 6th, 2024
Verified purchase

Everything thing I've bought so far has been of good quality and shipping was pretty quick I will definitely keep buying parts from them

Thumbnail of user randyh989
1 review
0 helpful votes
February 22nd, 2024
Verified purchase
• Updated review

Called to check on my order account lost the keys. No one at Eckler's had an idea when it would ship. I was told to call Eckler's supplier and ask them when it would ship? I did this and was meet with overwhelming help after spending long amount of time calling back to eckler's to get my invoice that was never sent to me to get numbers off order so the supplier could find my order. Then the supplier found order and quickly shipped my package.

🤷‍♂️

Reason I chose this business:

President of Corvette club recommended …

Service
Hard to get through ordering/ payment
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Past orders

Reason I chose this product:

Lost keys..

Quick and easy
November 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Friend recommended

Reason I chose this product:

Got your email yesterday and took a look. I need much more and ecklers was recommended

Thumbnail of user daveb760
2 reviews
0 helpful votes
March 11th, 2024
Verified purchase

Good product. Fit very well. Reasonable shipping cost and quick delivery. Fit right up. Would purchase other products without hesitation.

Thumbnail of user scottl2231
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

Not bad except for this feed back thing that is a little bit of a pain

Reason I chose this business:

A good place for 1979 corvette parts

Reason I chose this product:

Because I need to replace the rear wheel bearings

Thumbnail of user laurieo140
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Really happy with the price. As always would have loved to get free shipping but still happy with the purchase.

Reason I chose this business:

Only company that had ford model A hats.

Thumbnail of user leond184
1 review
0 helpful votes
February 17th, 2024
Verified purchase

Despite several items being out of stock (I hope they restocked soon!) Ecklers came through with the other parts I needed asap. The parts seem to be decent quality, matched right up and were a snap to install. I look forward to purchasing more items in the future.

Thumbnail of user johnl6316
1 review
0 helpful votes
June 7th, 2023
Verified purchase

Ecklers helped me with quality parts for a frame- off restoration of my 55 Chevy which I have owned over 50 years. Good quality, good price, fast shipping, freindly service.
Thanks Ecklers!

Thumbnail of user joed1913
1 review
0 helpful votes
April 25th, 2024
Verified purchase

I am completely satisfied with my purchase. It is exactly what I hoped for.

Thumbnail of user lw654
1 review
0 helpful votes
February 2nd, 2024

We made one purchase for a client and now get daily e-mails. Tried to unsubscribe, no option. They say we're getting e-mails because we have an account. I try to enter the "account" but had to create a new password. Looked for unsubscribe, nothing. Tried to remove e-mail, won't let me. Looked for "delete account". Doesn't exist. Never will order again because I don't want to ever go through this again. Off to the SPAM folder you go and I'll try and remove all my collected personal data from my "account".

Thumbnail of user jamesk3926
1 review
0 helpful votes
April 3rd, 2024
Verified purchase
Reason I chose this business:

So great, I loved it. It was the best, there is no better. I can't believe it was that great!

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From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically does not respond to reviews

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