Go-Parts has a rating of 4.3 stars from 727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.
Ordered from RH side mirror ebay. Arrived damaged and I took pictures right out of the box. Pain in *******@ss to go through the return to vendor process. Then the vendor claimed it was advertised with no glass and a quarter size hole in the turn signal plastic. They said I did not look at all the pictures. More BS. Then they charged me a restocking fee of $27 which I recovered eBay having filed a dispute with Visa the day I receive it. Atl Auto was the vendor.
Went to Go-Parts. Paid more but the mirror looks brand new. You guys are the best.
Get my order number and link to check on it - it goes to a lady who bought something 2018 and all her info showed up - name address etc. so you website it broken - it doesnt matter to me except thinking someone somewhere down the road will enter their order number and probably it will show all my personal details - so that's nice. It does not matter as i will never deal with you all ever again.
Fast delivery with good customer service not that I had to call them this time. A order from a couple of years ago I had to do a return which was no fault of theirs they honored my return. Great people in the office there.
Ordered an aftermarket front splash shield for a 2017 Hyundai Sonata. The received part was very close to the original, but not exact in terms of dimensions and layout of the holes. It took some fiddling and drilling new holes to attach it securely. It will work fine but if I wasn't handy it would have been very frustrating. Honestly I was sort of expecting this due to conflicting reviews that said "exact match - great!" and "didn't fit - boo!"
Bottom line: If you have a stock 2017 Hyundai Sonata (i. E. not Hybrid, Sport, SE, etc), this part isn't an exact fit but it can be made to work.
Wife ran over something on the road in an unlit road at night. The plastic splash shield behind the front bumper was ripped in half and part was missing. She was going out of town in 5 days so I placed the order and it arrived the night before she left. In the morning I was able to install it just in time. Thankfully it was an exact match and went on without any trouble. Thanks for helping me make a quick repair on the wife's Mazda3.
I needed a new grill for my 2013 VW Beetle before I get it wrapped. Go-Parts had what I needed at a much lower price than direct from VW. The parts arrived in great condition and in timely manner and will be installed in a couple of weeks!
Quick delivery on a Jaguar part. Was the exact part that I needed; some people have had issues with other sites sending them a noncompatible part. Got the right sensor in like 3 days.
Received the item in a timely manner, but when removing them from the packaging, the driver side cover was broken.
I would either like a refund or the item replaced.
We are sorry to hear that you are having issues with your order. Our customer service team will reach out to you so that we can try to help. Have a wonderful day.
Go-Parts
I read about the site's ability to provide high quality replacement mirror after my wife clipped a mailbox and the mailbox won. Purchased the mirror and then picked up the color matched cover from Mazda direct. Received in the mail today. Put the cover on, followed a YouTube video and had the replacement done in about an hour. As advertised, quality is excellent, price was fantastic and all functions work great.
The parts ordered did not fit my car even though the website claims it was an oem fit. The returns process was a pain and the team took weeks to follow up on refunds or offering a replacement item. Overall I will not be buying from this company again.
We sincerely apologize for the inconvenience you experienced with your recent order.
Our customer service team will reach out to you so that we can try to help. Have a wonderful day.
Go-Parts
Needed to replace the fog light assembly on my wife's car. The dealership wanted 250 or more for it. Got it here for WAY less. Installed quickly and easily and will buy more from here when my wife destroys those.
The ordering process was easy and even though they have no customer service phone lines, I used the chat twice and both times got awesome help.
I need a part for my car that it was difficult to find so I could find it here. There is a plenty autoparts here that everybody can find
Buying the part was the easy part but getting in contact with them to return my item seems impossible
Ordering the part and delivery of the part I ordered was painless and quick.
I would recommend this site to anyone that needs replacement car parts.
It was a great experience
Filtered my car through the website and ordered my part, it arrived on time but was the wrong size entirely, it was too thick and not long enough.
The website is easy to navigate, the part was quality and got delivered in a timely manner.
Some difficulty determining exact model match. So many options. The order arrived with two mirrors when I thought I was ordering only one. It's OK. I might break one trying to install it.
I ordered two parts & one arrived later than the other. I was tripping & emailed customer service & got same day response & my part was delivered same day. Just wasn't patient enough
The item that I received did not fit my motorcycle, even though the one that was sent to me should have. They corrected the situation without any issue which I'm grateful for.
Answer: Hello Lucretia, We are sorry but unfortunately we do not carry the door for that car. If there is anything else we can help you with please let us know at cs@go-parts.com
Answer: Hi Moaz, Thank you for reaching out. Please check the links below: RIGHT passenger https://www.go-parts.com/1619-lexus-rx350-headlight-assembly-right-passenger-p-900235892.html LEFT Driver https://www.go-parts.com/1619-lexus-rx350-headlight-assembly-left-driver-capa-certified-p-900263171.html Kind regards, Go-Parts
Hello,
We are sorry for the incorrect information and we have brought this to the attention of our Tech Department to be corrected.
A copy of your tracking information is included below. If there is anything else we can help you with please let us know and we hope you have a wonderful day.
UPS Tracking Number: 1ZE21K760309647225
https://www.ups.com/track?loc=en_US&requester=ST/trackdetails