Overview
Ecklers has a rating of 4.3 stars from 1,307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, good price and fast delivery. Ecklers ranks 10th among Auto Parts sites.
Instant Feedback
Ordered bumpers for the door frames on 2 door. Easy to find and order and they will prevent door glass from cracking due to door closing...already happened once! Always find what I need and I know I could get help from a person if I needed it..
It was a pleasure to talk to and he took care of my problem quickly and to my satisfaction. I will keep coming back.
Placed the order on Feb 16,2025. Excitedly received the shipment Feb 28. The kit arrived with 3 of 3 boxes (labeled). The unboxing revealed the matching rear seat skins not being included. A call to Ecklers led to pictures of what was included being forwarded to Tech support and an investigation being opened. They finally responded by Tuesday ( it was Friday when I received the shipment. A brief text saying they would reach out to the distributor and notify me of a new shipment date. Friday Mar 7, a 4th box arrived. Definitely not 3of 3. No update from Ecklers, but I did send an email notification of the remainder of my order arriving. Sat the 8th i installed my seat cover skins on the seat frames.They look great certainly. Ecklers support could have been better for sure. I have also been a repeat customer after this has happened. Certainly not a deal breaker. Best advice...don't expect a fast delivery, don't expect great support communication. If it happens be surprised. I expected better.
I ordered 2 items that clearly said IN STOCK and they would ship quickly.
Then the next day I got an email saying they wer out of stock and it would take about 2+ months to get them.
Am I the only person who thinks this is wrong?. Shouldn't they tell you upfront? Kind of a bad way of doing business.
When I inquired about it through their "customer support chat" I got no satisfaction and because it was after regular business hours I kindly asked them to reach out to me when they were open to assist me in moving forward. I had tried reaching them but could never get in contact with anyone.
PLEASE think twice before buying from them or at least be sure they really have stock when they say they do... save yourself trouble and time. It's no wonder they are NOT BBB ACCREDITED.I found out after the fact
I replied to their e mail to give them an option to fix the issue before making this review...but as you can see they did not...so I followed the link they sent when they asked for this review...the rest is history
Hello Raymond!
I'm sorry to hear about the delay with your order! I wasn't able to locate your order, but feel free to give us a call and I would be happy to review your order. We are available on the phone everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Thank you,
Desiree
I ordered the Dash Pad cover. Stated it would ship out next day and now its telling me a week later that it is not even expected to ship till the 31st. Then they ask for a review and I have not even received the one thing that I have ordered already. Can not be a good sign.
Hello Darryl,
I'm sorry about the delay in getting the dash pad cover! After reviewing your order, it looks like this is a special order item coming directly from the manufacturer. I'm reaching out to them to see if we can expedite shipping this for you, and will email any updates we receive.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I shopped the clearance section for parts for a '68 Mustang and was able to find several items I needed at prices lower than I'd seen anywhere else. Ecklers shipped promptly and I received them in a timely manner. No complaints!
The website stated that the item would not fit my vehicle, even though it published the year.
Took a while to find a phone number to call.
Once I spoke to a representative it was easy.
Really easy to order and my part came quick. Very satisfied with the whole easy experience!
RJ O. Is a sales rep I spoke with. He spoke highly of Ecklers and very helpful with my order. He was good to to chat with
I'm very happy with the product but I think I've gotten used to faster delivery.
You're doing well and I'm happy with the product and will continue to order from you.
Everything came well packaged and in a timely manner. Definitely will buy from them again
Good shipping time. Damaged products fairly priced and in decent condition as advertised.
Customer service on chat solved my problem. Excellent service by Red and Dylan.
Thank you for the speedy delivery specially around holiday.
Parts came on time and they are the right ones that's a good thing
Get part selection, usually item/order ships out same day.
I spoke directly with a sales rep who was very well informed. Good experience.
Great value++++++++++++++++++++++++++++++++++++++++
Great! Easy navigation, Great Value with Speedy Delivery! Been shopping here for years with great customer service, thank you for helping with my restoration project!
The package was destroyed. Not sure what was supposed to be in the package. Part fell out of the package as it was being delivered
Hello Frank,
Thank you for taking my call, as stated if you go to install it and feel something is not working, please do not hesitate to reach out to us for a replacement.
Thank you,
Allison
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Duane,
Thank you for sharing your experience, I'm glad that the skins where in fact just delayed and delivered and you where able to install everything. I apologize that you did have to reach out to us at all and wait for the delayed box to arrive. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison