Overview
Ecklers has a rating of 4.3 stars from 1,305 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, good price and fast delivery. Ecklers ranks 10th among Auto Parts sites.
Instant Feedback
Parts came in as expected extremely good packing good price on the parts I needed
Ordered and waited anxiously to receive.
Received this afternoon only to discover that I was sent a black one! So disappointed. Now comes the fun part of returning and reordering. This is unacceptable.
First off received email notice of OOS item that website says was in stock. Then received second shipment of my order much later than normal. I am a regular customer and for some reason a second shipment was quite late.
Stay away from the scratch and dent items. Purchased a trunk lid ($20 off) for what looked like a small dent on corner. After receiving all 4 corners are smashed in, and the main seam is as wavy as as Atlantic Ocean. Buyer beware folks!
6 days after the order is placed its still waiting to be picked up. Stopped dealing with Ecklers years ago due to their incompetence, and did the mistake by placing a order, hoping they had improved...NOT THE CASE...Urge you to stay away from them
Hello Per,
Thank you for taking my call today! As per our conversation, I issued back the shipping cost back to your original payment method, and made sure the Lost Package Claim will be processed as a refund as well once our operations team reviews it. Again, I apologize for the inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
Parts ok, sent on time but when I called for a physical catalog I was in formed you don't have one. Unusual for a big company like you guys not to have a real catalog. Some of us older guys prefer catalogs vs computers.
I looked at a number of oem sites trying to locate some F-250 badging for a 1995 Ford pickup. Most only handled 1999 to today. I was fortunate to be referred to Ecklers. I found what I needed very quickly and at a very reasonable price. The item arrived and I placed it on my truck immediately. I am very happy with the item and the response to my request. I will be ordering more items as time goes on to keep by "bubba truck" in good working order. Thank you. Sandy
I ordered a hood that was discounted because it is "open box" the description said "very good condition". When I received the hood I found a major dent on driver side, several big dimple dents in middle of hood, a major cave in at front leading edge. This hood is not repairable. It is complete junk. Why would they even attempt to sell something this poor of condition? I sent several pictures of the damage via Email to Eklers. I asked for refund or send me another hood that is not complete garbage. Still waiting for reponse.
Hello Chrisopher,
I'm sorry to hear that the hood was damaged! I was able to review your order, and saw the pictures were uploaded for the return- thank you so much! Currently it is under review by our tech team; they will be contacting you soon about processing the return and issuing a refund.
Again, I apologize for the inconvenience this caused you. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered a tool and a few clearance t shirts, received in a timely manner,well packaged
All good,no complaints.
I ordered a side mirror for my 72 Corvette. After I ordered it I saw two more ads for the same mirror at different prices on the Eckler site. I assumed the one I ordered had mounting hardware but it was not clear in the description. The other mirror ad said it came with mounting hardware so I called. The person on the phone was just as confused as I was so I asked to cancel the order. She said she could not cancel the order even though I just made the order 5 minutes before. Crazy. I received the mirror and it is the correct mirror and it has the mounting hardware so I am happy with the product but the buying process and customer service was terrible.
Hello David,
I'm sorry to hear about your experience! I was able to find and review your order. I'm happy to hear it was the right mirror, but I will look into the items on our site, since we have similar items and photos. Thank you for your feedback! I truly appreciate it because it helps us improve our site.
I also checked on the cancellation, and the reason why we couldn't cancel. The order was placed at 4:40pm, and the label was created and on the truck for FedEx at 5:02pm. I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Unhappy due to item not being correct or matching description. Looking for quarter window do seal as described and got something else.
Very helpful and knowledgable staff. Ordering was very easy over the phone. They answer questions and concern. They made suggestions as well.
Ordered the ignition switch ek-28-*******-1, but received a different lower quality switch. Will return switch and reject payment.
Hey James,
I apologize you received the wrong product we would be more than happy to assist you with setting up replacement/refund. If you would like to reach out to customer service via phone or LiveChat on our website or you can use the customer portal if your item is under $349.00 which is orders.ecklers.com.
Thank you,
Allison
I ordered the headlight bucket kit for a 68 Chevelle. The headlight adjuster kit I got was for a 64-67 Chevelle.
Great brake parts for a great price! Needed them and deal was too good to pass up.
Have always liked Ecklers for the good selection and the pictures are very helpful for correct fitment.
The rep took my order, and helped me with the shipping so it wouldn't cost so much. The rep accomplished the shipping cost, and UPS delivered the system fast to my residence. Thank you Ecklers
Great experience. Mike helped me get the correct part, price was great and shipping was fast. I will for sure use Ecklers for future purchases.
Ordered bumpers for the door frames on 2 door. Easy to find and order and they will prevent door glass from cracking due to door closing...already happened once! Always find what I need and I know I could get help from a person if I needed it..
It was a pleasure to talk to and he took care of my problem quickly and to my satisfaction. I will keep coming back.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Corey,
I'm sorry you got a very damaged trunk lid! I tried to call and left a detailed voicemail. I would like the chance to make this right if possible. I reviewed the photos of the trunk lid at our warehouse before it left. The condition before it left was used, but the corners looked to be in good condition and overall didn't look terrible. It seems to have been damaged in transit. Still, even being damaged in transit, I'd like the chance to fix this.
For starters, I refunded the shipping cost back to your original payment method. For the product- I have a couple options: I would be happy to discount it for store credit if you are interested in keeping as is. If not, I could return it for a full refund as store credit or back to your original payment method- whichever you would prefer. However you would like us to process - keeping as is or return - I'd be happy to process it. My direct extension is 1320, plus any of our customer service representatives and we would be happy to help as well!
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. Also, besides this if there is anything else we may assist you with please feel free to reach out to me.
Thanks,
Desiree