Venmo

I was scammed out of 300.00 on Venmo. I hired an appliance repair company, who charged me 300.00 on venmo, did not fix anything and was falsely advertising as another company.
I started the venmo "dispute" process and a day later, received an email stating that there was nothing they could or would do to get my money back. They told me to contact the business. Obviously, a fraudulent business is not going to return my money.
My bank wouldn't do anything but instead referred me.to Venmo!
I don't know why Venmo claims to have a dispute policy. Anybody who uses Venmo, with the belief that there is any kind of recourse, is out of luck. I have read other consumers' complaints about the Venmo "resolution" process. Like Zelle, Venmo is just another app for criminals to use to take advantage of people.

This is the worst app to use for sending and or receiving funds. The customer service sucks and the application is dated and not good at all. By far the worst decision I made in the entire year was to use this app!

Venmo is TRASH!

Impossible company to work with.
Want to add money to Venmo so you can pay people? Nope. I have a verified account that's funded over $10k at Venmo but it continually gets flagged and no one can manually override the hold. They just tell me to wait 72 hours and it'll be ok. That just isn't true. Now some bills are late because I can't pay via Venmo.
Want to buy crypto? Nope...no funding of your account means they won't let you buy anything. Looking at making some money on the dip in Bitcoin? Tough.
Want to transfer your Bitcoin OUT of Venmo? Nope. They'll put a hold while they review your identity, and only escalate if you call them first. Otherwise it just sits in limbo.
Oh by the way, if you do want to transfer your crypto out of Venmo, they'll put limits on that and say you have reached your weekly limit...even if you've done NOTHING with your venmo cash/crypto that week. Want to know what that hold was put on for? Nah. Want to know when it will be lifted? Nah.
Oh...and they'll charge you a fee.

Trash company.

Was helping out a relative with a few dollars to get them til payday, no problem there, used venmo. I stay on top of my spam filtering with my email account, and rarely if ever use the account for much. As soon as the transaction was processed, I received multiple spam emails from just a few supposed legitimate companies. Coincidence, I think not.

Mediocre taking care of customers! Worst service I have ever seen. Took over 45 days to be able to transfer $1887 to my bank account. Over 50 emails and 15 calls with customer service. I will not be surprised if Venmo run out of business in 2 years.

When not being able to make a payment, after three phone calls, two days in a row, totally over 2 hours and finally getting a supervisor to address why I could not make a payment to someone, I am told it's the system and he really has no reason why! When asking what to do after trying deleting my bank info and reloading, trying different amounts, etc, I am told for the second day in a row to wait 24 hours and try again. When asked it this will resolve the problem, I am told it's "pot luck" if it will work, blaming on the system! When ask for another solution or someone higher to talk to, to both I am told no. Pot Luck! Is this any way for a banking service to work?

I wanted to get a cash advance from my Venmo visa. I had to call customer service and create a pin first. Went to an atm and was declined. Went to another bank, declined. Called customer service back and they said to try it now that it was blocked. Tried it again, blocked. 7 calls to customer service in India and nothing was done. I spent literally 3 hours between calls and driving to different banks due to an emergency.
The last person I spoke to, who was rude, told me that specific banks only accept Venmo credit cards. Found out it's any atm that accepts visa. I am paying the card off and I'm done with Venmo for good!

If I could leave a negative star review I would. They have frozen my account for no reason. I provided them with all the information they asked for and they do not email me back with any updates or solutions. I called the customer service number to get help Andy they tell me it will take 7 to 10 business days to unfreeze my account. I would not recommend that you use venmo. There customer service will not help you with this issue and they only help through email. I have not received a email with updates or answers to my issue. This company does not know how to help their customers.

So anytime they feel like it, they just steal money from you. Tried to call customer service and got a braindead operator that sounded like she was talking into a tin can with a string running from the back of it. Got nowhere and eventually the call dropped. Just another worthless American Corporation. Do yourself a favor and use a different vendor for the services that Venmo provides.

Venmo is a haven for scammers and they will not reverse payments for products or services not received. They said you need to purchase additional purchase protection. I did not know this and would recommend using your bank for transfers such as Zelle.

I wouldn't recommend this service to anyone. They permanently suspended my account stating that my activities violated their user agreement, when the only activity I had on there was receiving money 3 times from friends, with 2 of those times being the same person, then transferring that money to my bank account, which according to the user agreement, I have every right to do so. When I contacted them to get more information about this situation, I wasn't really given an explanation.

Thieves.
My, my husband's, and my son's accounts were all frozen. They were trying to set up accounts and immediately got frozen out. I was frozen out after trying to buy crypto. After two weeks, I finally got in, but they are rejecting all attempts to transfer money into Venmo from a bank account I've already used!
This morning, I find that they have frozen my account and won't release any of the money. They are stating that it will be 10-15 DAYS before they contact me.

I recently had displeasure of working with Venmo over a charge dispute, unfortunately after unsuccessfully disputing the charges venmo kept allowing the vendor to charge my account monthly so I closed my account with venmo

Venmo froze my account on July 6th due to a security issue (not a payment issue), without any explanation. I immediately called and supplied a photo ID as identity proof. I have tried multiple times (via email, chat or phone) to reach someone of authority that could assist me. They don't offer direct contact to this department. I have waited over 23 days without any contact from Venmo. I cannot find a way to contact this department and am at their mercy at this time with no solution in site. This is a customer service nightmare and just want this to be resolved.

Venmo has held my $50 bill was deposited by friend who owed me money I even went to activate their minimal car that they gave me and when I went to do so they realized I was going to be able to get my money so they freeze my account and now it's been 4 months long story short this company has nothing but a scam if you use this you will be taking advantage of do not music app this company will be out of business within less than a year because they will all be in jail and arrested for stealing from people I've been waiting 4 months for $50 and they've been asking me for personal information that no company should ever have they're trying to get more stuff out of you it could be answer those questions they're asking for my bank routing numbers and everything else horrible questions that it never be asked from a company

My recent experience with Venmo and Synchrony Bank has left me utterly frustrated and disappointed. Both companies have shown a complete lack of transparency, misleading practices, and a disregard for customer satisfaction.

The primary issue arose when I attempted to deposit funds onto my Venmo credit card. Despite being assured that the process would take 1-3 business days, my money seemed to vanish into thin air. The balance on my Venmo credit card remained unchanged well beyond the promised timeframe, leaving me feeling cheated and taken advantage of.

What's worse is that Venmo failed to adequately disclose the potential risks associated with these deposit transactions. Nowhere in their terms or during the transaction did they bother to mention that deposits could be subjected to review, leading to potential freezing or removal of funds. This is a blatant breach of trust and a demonstration of their willingness to manipulate their customers' hard-earned money without proper warning.

In a world where financial transactions should be seamless and straightforward, the behavior of Venmo and Synchrony Bank is inexcusable. I strongly advise against using their services, as they have shown a blatant disregard for their customers' well-being and financial security. Seek out more reputable and transparent alternatives that actually value their customers and provide honest, accurate information. Don't fall victim to the misleading tactics employed by these companies; your hard-earned money deserves better treatment than this.

I opened a Venmo account, intending to pay someone who wanted to receive payment via Venmo. I'm not a whiz but am reasonably computer literate. I got as far as giving them all my personal info and linking my credit card. I also found the person I wanted to pay. But trying to actually link up with them or make a payment didn't seem to be possible. There were no explanatory notes, drop-down menus or links of any kind regarding how to do this. The "Help" button was no help. I logged out and logged back in, but always got stuck at the same page, which requested that I link up with friends. After spending an hour trying to get someone paid, I gave up. Not impressed. I will be cancelling my Venmo account tomorrow.

Venmo is supposed to be speedy transfer of funds? Not if there is a problem. November and December rent payments could not go through. Venmo had no idea why. Have used it previously numerous times. Now my account is cursed! I was contacted sometime in November after my first fiasco that everything was taken care of. Then when I went to send payment December 1 - same thing. What a crock!

I had a Venmo debit card and they would constantly charge me "overdraft fees" when there was literally no evidence of an overdraft. I contacted them countless times and received a different nonsensical excuse everytime. I eventually ended up deleting my account after I tried a hundred times to get my money back. This happened at least five times and they stole over two hundred dollars from me. Get a real bank account and stay away from this company.

Constant bombardment of "someone is trying to access your account" WTF? Don't they have ANY safeguards on the front end of their service? How are hackers getting to my actual account? Takes me 5 minutes to get to my account page with two factor authorization.
Transfers take 3-5 days, unless you transfer with a debit card... same account, why the difference.
Lame service, no actual support reps and feels completely unsafe.

UNSAFE
ZERO CUSTOMER SERVICE
ZERO CUSTOMER PROTECTION

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