Discount Tire

On 1/6/25 Discount Tire improperly lifted our vehicle on the power running boards instead of the frame causing significant damage.
We initially had it into Christian Brothers Automotive and they charged us $947.23 to repair a broken bracket, which we paid. But they found this did not correct the problem because the body had been ripped apart as well so they sent us to a body shop for that repair.
Eagle body works estimated at minimum $14,732.24 with the possibility of supplemental charges as the repair was ongoing. Estimated time to perform the repair is 4 weeks.
I had the vehicle sold for $35,000 prior to this damage cause by Discount Tire, the party is no longer interested due to the damage.
A comparable rental vehicle for the 4 week repair is $3,611.97 according to Enterprise rental.
Estimated depreciation is $5000-$7000.
My wife has a bad back and has to lift our son into the vehicle every time he gets in due to the lack of the running board working and Discount Tire's insurance company www.FleetResponse. Com representative EMILY WRIGHT rarely if ever responds. They clearly are dragging their feet and know the pain it is causing my family. Emily has been non responsive on multiple occasions and rarely responds until prompted multiple times. She has offered $15,679.47 and does not account for loss of use, depreciation or the rental. This does not make us whole and is going to force us to take this to litigation which the lawyer says will take up to 2 years. I am not going to take the hit of turning this into our insurance company as I do not want this on our record when it is clearly Discount Tire's fault. I have two emails of admission of liability from them stating this.

I waited 1.5 hrs while 3 people came in behind me without appointments and had their jobs done before me. White Lake MI. Complained to management was told sorry I'd be next. They put 1 more car in front of mine after that. I got in line to demand refund then they grabbed my car. Staff unprofessional. Will never shop here again.

I had a leak in my tire that I purchased from this location. Was told had to wait 3hours. When I was over a mile away I receive a text from Journey Tracker informing me when to return and when it will be completed….Well after returning and waiting another 45 minutes and counting I wrote this review.
Bummer can't even get that correct.
If you invest to assist customers then make sure it works. It's currently 2:22 pm

Its been 10 years since I purchased fron discount tire and today I was reminded why when I went back for simple tire repair on new tire 6 month old. A simple plug to fill a nail hole through the thread. All they want to do is SELL you new tire. I detest this companies policy toward its customers and will never purchase from discount again.

I usually go to this place for every tire need for the last 5yrs. But they messed up my car and won't make good on it.i bought tires in 2023 and went in for tire rotation and one lug nut was stripped on and they had to break off the stud. I asked the guy what now he said "sorry.they do sell the studs at auto zone. But you'll have to take it to a mechanic to fix it." The last time my tires came off the car was when I bought new tires from Discount Tire. Going elsewhere now, SUGGEST YOU DO TO!

I have a 2020 Honda civic with only 38k. Was told I need all 4 rims due to corrosion. And that they cannot be cleaned which is absolutely untrue. I have been in this field for 28 years and not once have I sold customers set of rims due to corrosion. I asked the manager if they have bead sealer? He replied with no what kind of tire shop does not have bead sealer. He said it is not recommended, but he would rather sell me four new rims that I did not need when all they had to do is clean the rims and apply sealer. I think it is absolutely outrageous that they would try doing this. I wonder how many customers actually fall for the scam. They should be put out of business it's not right.

Everyone is always so kind, helpful, knowledgeable, and experienced! When I went to visit for some tire pressure sensors dying they explained the why and the process of fixing them. They even relearned my sensors and fixed a leaking valve stem which was very kind of them! Overall experience was a 11/10!

Drove an hour for an appt. That was scheduled at 9:15 and still took an hour to get the vehicle back even though there were only 3 of 6 bays in use. Was there for over 2 hours and management never acknowledged anything.

Tires had premature tire rot, After speaking with Discount Tire Direct and Maybe a manufacturer defect, They didn't want to go any further. I purchased many tires from them, Now I really see how there's no customer service, I will never buy again from them.

Needed a new tire after only 5 months of having them placed. When Discount tire placed the tires (4), they gashed the lower back near the tire area. They also knocked out my sensor that registers the tire pressure. Fast forward to today. I took the car in because I have a slow leak from a nail on the front passenger side. They then proceed to state that the reason that the driver's sensor is not picking up is because the tire is gnawed up on the inside. This right there tells me that they put a BAD tire on the my car in the first place especially since the sensor was working pre me taking it in. I had only went with the sensor being out because I seriously had no plans to return to this place and was going to take it elsewhere. I only recommend this place if you want your car fkd up or if you wantpoor quality products!

Bought new tires, had a screw in one and got to store at opening and 4 hours in all they do is push my job back as the take one after another scheduled jobs. Why would you have a tire business if you can't help people who have a flat tire! Happy to sell me a whole set of new ties no mention that it could take all day! It's like being first up in a line and the clerks takes call after call for orders while you wait! Even though you were first. If you have a flat tire skip Discount as all they service is online order.

Not my first rodeo with the Duluth location, and each has been exceptional - from price matching, to expedient servicing and empathetic, articulate, compassionate staff - bar none - from phone calls, to online chats, to emails and (ultimately) in person!
Cannot recommend them enough!

After hours of reviewing tires (I even paid to get on some sites to see their tests), these had the best combination of dry, wet and snow traction. I run service calls for a living and have to get there in all weather. These tires have been life changing! Thank you Kyle Wright at Discount Tire Greenwood for making it happen! I am 64 and have never driven tires like these!

So disappointed with the service I received and the damage to my rims when having two new tires put on. The pictures show the way my wheels looked when they were done. Unfortunately they did not look much better after cleaning them up.

Needed to return order. Took a week to wait for FEDEX before they'd refund me. Their help line is constantly busy and they seem to open tickets and then end up with more than one agent working on the same ticket with poor results. (No internal coordination/communication).

If I'd gone with a lightly higher priced set of tires from their competitor, I'd have tires on my vehicle now, instead of 9 emails and worn down phone batteries from waiting on hold. Let alone the wasted time trying to settle my order up and get my refund.

I do not recommend this business to anyone.

Went in for a simple 2 tire complimentary rotation and to look at the options of buying new truck tires. Found good truck tires for a decent price. BUT they ended up stripping all of my lug nuts and said it was from "the heated gases getting underneath the metal causing it expand." I would have to call B+++S++T. I have rotated tires all of my life including these on my 2019 Nissan Frontier and have brought them into shops to have rotation done. And I inspect the work to ensure they are tight. NEVER have I encountered this. Had to buy new lug nuts at $54.57. Yea, they got me on that but they can kiss that $1400 tire sale goodbye. At least they didn't blow up my engine moving my vehicle. Invoice #*******. Discount Tire off Watson Blvd, Warner Robins, GA 06/30/23

Two different times now I have stopped at our local Discount Tire in Saratoga Springs with a tire which was going flat. Both times I was told they were too busy to check it and wanted me to make an appointment to come back. The whole point of stopping was to avoid having to change a tire while in a business suit. I can see making an appointment for standard services but they should be willing to make allowances for an emergency. After the same thing happening twice I won't go back again. I've spent a lot of money there in the past, but I am certainly going to take my business elsewhere from now on.

The gimmick is that you'll get better service. Unfortunately with add on fees, higher coats, and very poor service, they are no longer worth your time! Buy your tires at tire rack shipped home, and have local Joe install, or whoever you can actually get in with. Waiting 5+ hours for an appt that keeps getting extended, if you can get an appt at all, is too frustrating. Multiple locations, multiple visits this is what happens...