Discount Tire

Worst customer service I've encountered. Waited for 20 minutes with several incompetent employees behind counter and was never acknowledged.

Advertise tpms service but they don't have a clue. Now I have to go to dealer because computer is screwed up.

You should stay away from this location AT BARKER CYPRESS, CYPRESS, TX when Ryan the manager is working. Ryan is the worst manager and should never hold a manager position. I showed Ryan a competitor price on the exact same tire I wanted to buy and he would not honor the price. I thought the matching the price was something they would do. Ryan made my visit the most un-pleasant experience I have ever had w/ purchasing tires from Discount Tire. This guy as a manager in my opinion is Cancer to their reputation and organization. He would not go to the website (https://www.walmart.com/ip/Nitto-Ridge-Grappler-P275-60R20/*******) I gave him to show him the competitor price.
Ryan also refused to provide me the "company instant discount rate when I used my Discount Tire Credit Card". You need to stay away from this location when Ryan is working if you are trying to buy a set of tires. I will never- never ever go to this store again- Discount Tire Barker Cypress TX - stay away when Ryan works.

Their tires are subpar and not discounted and their corporate office is the worst just stay away and find another place to shop.

I visited Discount Tire today & got excellent service. RHET searched for every solution to resolve my tire situation & I'm greatly pleased.

I went in today to get my tire repaired after I discovered a nail in it. Disclosure: I noticed the nail months ago but it hadn't caused any problems so I took my time going in to get it repaired. When I get there, the lady at the desk asked how she could help. I informed her I had an appointment at 9am to fix a tire. She goes and does the initial inspection and comes back and tells me the current life of the tires based on a chart in their lobby. She suggests I purchase at least two back tires because they're teaching the end of their life. I told her I would pass for now. She then goes on and says that if my tire cannot be repaired, I will HAVE to buy a new tire because company policy prohibits them from putting a tire back on the car that is deemed unsafe. I tell her that I will not buy another tire and if they're unable to repair it, I will take it somewhere else. They dismount the tire and lo and behold, they find not one nail BUT FOUR! She tells me they cannot put the tire back on because it's in terrible, terrible shape and it's not safe. But they have a really great deal for me and can sell me a USED TIRE for $172. I kindly reject and ask if they can put my other tire on. She goes and checks with her manager, comes back and says she cannot put my original tire on because of safety concerns, nor can they put my spare on because it's older than 2016 (it's a 2009). At this time, they have put on the used tire that they wanted to sell me for $172 and asked if I could give $60. I told her no, against and to please put my original tire on. She said for me to not worry about it and I could just have their used tire for free. I go down the street to a local tire shop and the guys there were appalled and said they could not believe I was being told I had four nails. After testing my tire they saw no nails and no leaks. They put my tire back on my car for $10. Last but not least, the guys at the local tire shop told me the free, used tire that discount gave me was warped and low on air. I'll never return to Discount Tire again. I'm considering legal action.

I woke up to a flat the other day so I put on the donut and as soon as I got to work I called discount tire. DT told me I could bring in my tire after work and they would take a look. I brought it in to the location off of Los Altos Pkwy at around 5pm, they told me they could fix it but that they close as 6pm. They said they would text me when they were working on it and if I came back when I received the text chances are they would be able to get my tire back to me.

So I got the text and went back over there, it was 7:45pm and not only were they still there working, a guy actually took my tire out to my jeep because he said his hands were already dirty. So because they were closed I didn't even ask them to put the tire on in the bay, I'm sure all those guys were just trying to get home. I was outside in their parking lot and having problems with my cheap jack and wasn't having the best time changing my tire. When there were two guys left I'm assuming closing up for the night one of the guys asked me if I was alright or if I needed help. I explained to him that my jack wasn't lifting up right.

So the guy comes back out with the Asst manager Andrew and the manager asks me if I need any help. I had explained that I was getting the jack to work and that I'm probably good, Andrew told the other guy to run back in the shop and get the hammer drill (power driver) and a large torque wrench anyways. The guy comes out and Andrew uses the driver to tighten my lugs and then adjusts them with the torque wrench.

First of all these guys were grinding two hours past close, second of all they take my tire out for me when I'm sure they're trying to get home and finally they come out to check on me and helped me tighten my tire down in the parking lot. They did not have to do any of the things I just mentioned. I want to give a shout out to Andy and his team for going the extra mile after hours to make sure I was good. I will be back and they will have my business going forward no matter what. You just don't get service like that anymore anywhere! Thanks Andrew!