9/6 Show Low AZ. Purchased 2 tires through saleman. Specifically requested BF Goodrich A/T's size 285/75R16. After intially going to BIG O in Pinetop and was told they were currently out of stock. The salesperson at Big O called Discount to verify that they had the BFG A/Ts in stock. She was told by the DT salesperson that they currently had 8 in that size that he would put aside 2 for me. When I arrived at DT to make my purchase the salesman excused himself to "go in the back" to locate the tires. After 10 minutes he returned to say he had 3 in stock not 8. He rang up my purchase and advised me to return at 1730 to have them installed.
When I requested a copy of my receipt he placed his hand over it and told me I would get a receipt once the tires were installed. When I arrived back to the hotel my Son complained he was not feeling well. Concerned for my Son I attempted to notify the franchise that I could not make the 1730 appointment time. After 8 failed attempts (unanswered phone calls that went only to a prerecorded message plus a text message) to contact the salesman to inform him of the circumstances and assure him I would be in early the next morning. When I went in early on the 7th, I was referred to a different salesman named Jeri though the previous salesman from the day before was available. After the tires were installed I was handed my receipt by the tire tech that brought my truck around.
However when I arrived home 2 hours and 100 miles away, my husband asked me why would I buy Cooper tires when I knew all he used were BFG's. I was dumbfounded. So I phone the franchise and spoke to a Salesman named Jason. He said he'd "be happy to exchange the tires for the BFG's at a higher price. But he didn't understand the problem with installing the Cooper tires." I was not about to drive 2 hours back to their location to have the tires replaced!
Now I'm questioning the whole experience: How 8 in stock,went to 3 in stock? The withholding of my initial receipt? The abrupt change in salespersonal and finally having tires I did not order, arbitrarily being installed on my vehicle without my knowledge or permission. In retrospect the whole transaction was sketchy, I feel I was the victim of a bait and switch scheme, and I will be filing a complaint with the office of the AG in AZ.

I purchased a used truck almost 2 years ago. It had good tires on it (from Discount Tire). I decided to give them another try. I had a bearing on the front starting to go out. Tire was worn and needed to be replaced. Called around Friday evening and found one ("hands on Check to make sure") at 4:10 pm. I put a deposit to hold a tire and arrived the next morning 15 minutes after opening. Paid the balance (full road hazard warranty and all) and told them the tire was off the ground and in the truck bed. Please put the new tire in the bed as well because I want to replace the bearing before the new tire goes on the ground. I saw a Job complete notice at 9:03 am. I waited for about 10 minutes - no call out that my tire was ready. I waited for another 20 minutes and the tire still was not back to my truck. Waited through the line again, they found my tire and rolled it to the truck. It wasn't the correct tire. At least it is the same size but looks different. They didn't come to me and say they couldn't find the correct tire, just went with a different one and left me waiting until I pushed for where is my tire.

Almost 10 years ago, I was selling a mini van that had discount tires on it. I had originally put a full set on, and had to replace tires when needed. When I went to sell it,it had 3 different brands of tires and 2 physically different sizes of tires. Why? I guess they don't really care about the customer. I'm done with them. I'm going else where for good. Oh, the receipt I have for my purchase today is for the tire they couldn't find. I have no way to claim road hazard warranty on the tire on my rim since that is not the tire on the receipt. I'm tired of wasting my time with Discount Tire. Bye.

Yes, I called the store and I would have to waste the rest of the day if I want the same tire. Yes, I called corporate (hard to find that number online). Their answer was to call the store. I had already done that. I can put you in contact with the Vice President of Customer Service.

I would rather have the lowly worker come to me - "hey, we can't find what you paid for but can we do this to cover things." I would have 99.9% come back with a yes. Instead, I don't want to waste ANY more energy on Discount Tires. Customer Service is very lacking.