Discount Tire

I bought 4 tires from discounttire.com and they arrived at the front door and I could not believe that you could do this. Great tires and very reasonable. They also sent me a $100.00 debit card as a rebate. Could you ask for anything else. They are great to speak with and it they say something they stand by what they say. Try them, you will like them. I have 3 vehicles, where do you think I will be buying all my tires from. Bye Bye for now. Stuart S.

Market place location, went for a bad tire, took a long tiime, in the end the agent said his device that sets the locations, left front etc was not working matter of fact non in the shop worked. They sent me out of there with no tires showing pressure.
After I went back a day later got the same treatment, waited for 2 hours, had to reschedule.
If all they want is for me to make an appointment quit playing games and say it.
You have lost a customer, going to big O.

The guy Anthony who greeted me outside before I even showed up to the door was honest about the sensors on my tires told me it's an issue with something else very honest could have ran me money if you wanted I will come back and my family too

I want to write my experience with the product and service the discount tire provided to me over the past year. I changed the four tires at the store about one year ago. At that time, they told me that I had an 80,000-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge if I paid some price for that service. So I paid all the services they recommended. Last week, I received an email from them stating that I should get a tire rotation service for free, so I sent my car to the store. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, but I did an alignment service within the last year and had no idea what was wrong with the tires. They still charged me the full cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and less than 10,000 miles. My wife mostly just drove the car to and from school. It's ridiculous that I could rely on these tires for 80,000 miles. It just survived around one year and less than 10,000 miles, and I have to replace these tires. What a shame for the service and products. Please pay attention that what they said is conditional.

I drove past 20+ tire stores to get to the Discount Tire in Lakeland...and it was worth it. I've always had great experiences at their stores in the Chicagoland area and wish they had stores in Tampa, but for now, I will travel to Lakeland.

I needed a tire replacement and for a couple tire sensors to be replaced and I got the usual exemplary service. The Discount Tire experience is always a good mix of being helpful, knowledgeable, cost competitive and timely. There are only a few brands that care about the customer experience like Discount Tire...I will continue to use this company for the foreseeable future. Thanks to Emmit for his help in getting my family in and out so quickly.

I have been going to Discount Tire for over 20 years, when I find a truly exceptional company I keep going back. My Highlander with 180,000 miles had a bad sensor and it kept giving me low tire pressure. Well, it was not just a bad sensor by the tire had developed corrosion on the rim which made the tire not fit property and was causing the leak. Discount Tire had to grind down the corrosion, a lot of work, something they do as a standard part of exceptional Customer Service. I never even consider another company for tires, they are perfect.

I personally believe in giving credit where credit is due. So I want to say thank to the discount tires round rock team. Special thanks to "Carlos and Tomas" for assisting me in getting all new tires for my Audi and Nissan Titan it was a very fast and seamlessly process. Thank you the whole team. (Lunch on me)

I paid for lifetime spin balance for 4 tires in 2013 for the vehicle i do drive only on weekends,so after ******* miles went to them for balance they told me that we can not balance your tires because tires are now over ten years old. I told the manager this vehicle is only weekend drive thats why. He was very rude so now i will never go back to Discount tire. Because the recipt said Lifetime spin Balance but nothing about 10 year limit. In my opinion it is false advertisement.$65 i paid were wasted.

Wait times are horrendous. They will not honor free services unless you buy more tires. They only honored the included free services after arguing with the sales people and when service was complete they do a bad job. I was a former employee for discount tire and I tell you, I will never buy tires from this company again. Stay away.

New Braunfels tx Loop 337
After arriving for my appointment I'm told they cannot drive me across the same parking lot to another appointment after I got a verbal "no problem " when I called ahead.
I'm disabled and could not walk to the corner of their building. I was forced to leave.
Rude and disrespectful.

My father has been a loyal customer of discount tires as long as I can remember so I've been a loyal customer of discount tire as long as I. Can remember. But after Thirty years of me buying tires from discount tire walked into a discount tire today And they told me they would not plug my tire because I put a plug in it to make it to. They would not help me for the 1st time in years. They told me no I am so disappointed in discount tire. I will take my business elsewhere refuse to help me. While I had a flat literally made me drive away on a flat tire versus helping me. I will never buy tires from discount tire again just because it is one small act. Call it what you want but I feel wrong as a customer making me drive away on a flat tire versus them just putting a new plug in it.

The current store manager, Stephen Champlin is clueless about customer service. I bought new tires 3 days ago. These tires rode worst than my old ones. Why? That did not balance them. I showed him pictures of a qualified mechanic's balancing machine. It was not one tire; it was all 4. One tire read 1.75, the other. 75, the other. 75, and the last one 1.25. I showed him the pictures, and said " you should not of hit a pot hole". Wow! Has anyone ever hit a pothole with all 4 tires at the same time. That is a shame. Not once did he offer to make it right, never once apologized, and that was it. What an embarrassment to the company. His name is Stephen Champlin. This a store location you should avoid.

Always in a hurry to get you in and out as long as they sell you something, doesn't matter what it is, when it comes to the alignment part that is where they hit you hard, always something wrong and needs replaced, this is where they hit you for the big bucks, alignment person was very rude, told me I needed to come up with the money to replace the steering box, steering box doesn't affect the alignment, this is my last visit to tire discounters.

You buy tires and they say we'll fix you're flats for free. So I had a leak and they couldn't get me in until the following week. So I try another store, they were three days out. Okay' I get it your busy but I have to use my truck for work, so I use the auto part store fix and now they won't fix it at all. "We can sell you a new tire sir"
I bought all my tires there for years, not anymore. As if the plug is any different than a nail or screw.

Went to discount tire this morning to have a tire replaced. Associates did a bad job. Got in car to go to work same tire showing low tire pressure. Had to put air in tire and take to another 2.5 hour wait. Someone in the store where I went this morning said he would call discount on east freeway where I was and inform them I was on my way. He did not call. Now I'm 2.5 hours late for work. Been getting bad service for the past year. The discount tire in Gonzales and in Texas city, TX did not put wheel locks back in car. When I inquired they say I had to buy more. Today is the last day I will buy another tire from discount. I'm done. Too many years of disappointments.