Amazon Reviews - 8,607 Reviews of Amazon.com

Reviews
Q&A

How would you rate Amazon?

Top Positive Review

“FIDAC Jump Rope : Perfect Workout Tool”

Gloria G.

12/31/19

First I have to say, you will get a good whooping from these when you first try to find your rhythm haha lol I messed up soo many times but I can do it better now, I like them because it helps me warm up quicker than stretching before exercise. It is lightweight and the handles are really amazing. Made to be soft and able to grip easily even if sweating. It is easy to shorten the length, easy for beginners since I learned how to jump rope using this one but if it hits your leg it will sting (the only drawback of the metal cable). You start to feel it in your legs and realize you aren't a kid anymore.

See positive reviews

Top Critical Review

“Liars”

Christopher P.

1/28/20

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

See critical reviews

Reviews (8,607)

Sort by:

Timeframe

Other

Verified purchase

Contains image or video

English only

Reviews that mention popular keywords

customer service (1113) prime member (538) 2 days (137) return policy (114) order (2076) credit card (130) shopping experience (97) love shopping (78) items (1118) 10 years (45) delivery date (53) customer support (63)

Christopher P.

1 review

9 helpful votes

“Liars”

January 28th, 2020

Helpful (9)

Thank you

Valerie M.

1 review

5 helpful votes

“Dog ate it”

June 25th, 2020

Amazon delivery driver left my package in the driveway. It contained beef jerky and was eaten by a local dog. The app said the package was handed to the resident. So I guess they lie also. Will not be ordering anything from Amazon as long as they hire people like this. Unbelievably poor customer service.

Helpful (5)

Thank you

Sean G.

1 review

1 helpful vote

“How Amazon treats their customers.”

June 21st, 2020

So, I have been an Amazon prime member for a few months, I have ordered about 8 times from them in those months. However their drivers do not understand how to follow delivery instructions. Now I have had a package vandalized and they took half. I'm at my wit's end with Amazon and their over seas call centers. I will be canceling my prime membership. Their escalation process is the round file FYI. I ask that packages be left on a chair pushed into a table and they leave it by my front door.

Helpful (1)

Thank you

Gloria G.

4 reviews

1 helpful vote

“FIDAC Jump Rope : Perfect Workout Tool”

December 31st, 2019

First I have to say, you will get a good whooping from these when you first try to find your rhythm haha lol I messed up soo many times but I can do it better now, I like them because it helps me warm up quicker than stretching before exercise. It is lightweight and the handles are really amazing. Made to be soft and able to grip easily even if sweating. It is easy to shorten the length, easy for beginners since I learned how to jump rope using this one but if it hits your leg it will sting (the only drawback of the metal cable).
You start to feel it in your legs and realize you aren't a kid anymore.

Helpful (0)

Thank you

John W.

1 review

6 helpful votes

“Amazon will not help with delivery driver issues.”

March 9th, 2020

Every time the amazon delivery drivers have a package to deliver at out apartment building, they buzz every apartment. Several tenants have complained and they will do nothing about it unless I provide them with the recipient's name and order number, which I don't have. I even asked the driver if they would stop, and he rolled his eyes at me and walked away. Unacceptable. I'm tired of them waking my baby.

Helpful (6)

Thank you

Chris P.

17 reviews

25 helpful votes

“Basically Taking Over the World, But You Want Your Stuff”

June 30th, 2020

I've had generally good experiences with Amazon. Their company practices when it comes to workers' rights, working conditions, and workers' compensation, are all abysmal, but the modern world is based on consumerism, and Amazon makes consuming easier than it has ever been. I'll continue using Amazon just like most others will.

Helpful (1)

Thank you

Alice B.

2 reviews

3 helpful votes

“Used to be great...”

June 15th, 2020

Amazon was great...Now....Amazon stinks...just try to contact them..can't be bothered so they direct you in so many different directions..and I just wanted to report a scammer who has called me twice pretending to be Amazon...but Amazon probably doesn't give a damn anyway..too busy collecting our money...the hell with any questions...it didn't used to be like this..they cared back in the day..not my Amazon anymore...I even cancelled my prime.

Helpful (3)

Thank you

Sandra S.

1 review

6 helpful votes

“Damaged property”

May 1st, 2020

Tried to contact Amazon chat and phone not working, driver delivered package broke our screen door and lied and said he gave package to homeowner, because if would of taken picture it would show a busted door, shame on Amazon and driver. Pray I dont see the driver that did delivered package. What bothers me more is that he lied

Helpful (6)

Thank you

Arlene M.

1 review

1 helpful vote

“Blue Lives Murder Shirts!!!”

June 16th, 2020

I am very disappointed that you are selling......BLUE LIVES MURDER SHIRTS!!!
That is so disgusting and disrespectful to Police Officers! I am an Amazon Prime member and I have many family & friends that are also Amazon Prime Members! I will make sure that they all pull their memberships and we will ALL take our business somewhere else! If I were you, I would think very hard about selling those and degrading Police Officers like that!!!

Helpful (1)

Thank you

Scott R.

40 reviews

11 helpful votes

“The Fail Safe for almost everything”

March 12th, 2020

Amazon is a great site but they are not big on privacy. Usually has the best prices for purchasing stuff if you don't want to wait or deal directly with China. Their website is safe and orders are guaranteed. Amazon prime is a must if you plan on using Amazon much at all because of the free shipping. Now with one day shipping on a lot of items it's really convenient.

Also on the rare occasion I have had to contact customer service they have a call back option and it's usually instant. Never had a problem with customer service at Amazon as of yet.

Helpful (0)

Thank you

Alan T.

1 review

0 helpful votes

“Worst Customer Service of all time”

June 17th, 2020

Worst customer service of all time, there is no one at this trillion dollar company that can help a very active prime member fix a mistake that happened when my personal credit card was compromised and I was the victim of fraud. They have locked my account and are absolutely impossible to deal with. No one in customer "non-service" can understand what the issue really is and Amazon.com apparently has no way to service the account so that I can right the error and move on with my life. HORRIBLE COMPANY, BAD SERVICE!

Helpful (0)

Thank you

Linda A.

1 review

8 helpful votes

“Minus 5 rating”

April 24th, 2020

I am sick of amazon refusing to allow me to review books because I haven't "purchased" more than $50 worth of products off them.
I feel it's absolutely irrelevant. I buy from other sites or get a free book & no other review platform has ever refused.
At a time when no one has extra money & some struggling to put food on the table Amazon are still wanting to scrape every last penny from book readers.
SHAME ON YOU AMAZON

Helpful (8)

Thank you

Kimberly L.

1 review

5 helpful votes

“Amazon seller account”

March 15th, 2020

Please never sale your products with Amazon Seller Central.
My experience has been frustrating with there difficult website to navigate. With lots of complicated rules. And there's so many things on their sellers website it's overwhelming. If you have questions about a product you're selling. They will most likely want you to email them. There is a way around it. When you have the Option to pick advertiser or seller. Pick advertiser and they'll suggest you give a email or phone number. Click the button that says immediate attention Call Me Now. Is how to reach customer service over the phone. Because they don't have a direct phone number line to call for help. I've spent way too many hours trying to figure out their website.

Helpful (5)

Thank you

Fergus M.

3 reviews

0 helpful votes

“Dreadful Customer Service”

July 3rd, 2020

I purchase a 3 person Jobe towable on Amazon. It arrived in good time. We used it with two people once. After 40 minutes of use, it deflated quite quickly. Back on dry land we examined and found that the inner tube was badly cut in the same shape as the webbing stitching inside the towable. Nearly a mirror cut pattern. We open a chain in Amazon. It automatically posts a response that your issue with be responded to in 7 days. After nine-days, I contacted Amazon through the live chat. That was 30 minutes of getting nowhere. I just gave up in the end. Really shocking customer service

Helpful (0)

Thank you

Veneisha B.

2 reviews

0 helpful votes

“Very bad”

July 5th, 2020

Customer service has gotten worse over time.
I have ordered products since April and now it's July; the products were not delivered and I'm going through hell to get my money back. They say I'm filing a-z claim over and over. I keep calling and chatting and the same thing. No money back and product on its way since April

Helpful (0)

Thank you

v h.

2 reviews

2 helpful votes

“Amazon, watch for counterfitters and crooks. Amazon won't.”

March 23rd, 2020

There's lots of bad people abusing of others on Amazon. Always be careful. I tried to warn consumer about someone selling dollar store items over 30$ and amazon blocked my review. I tried telling Amazon but they won't heat anything. So they're as bad as the crooks. They do have good deals and fast and free shipping. It is very interesting to shop there. Be careful.

Helpful (2)

Thank you

Le U.

8 reviews

0 helpful votes

“The best online marketplace for online shopping and stay home safe”

July 29th, 2020

Amazon is actually the best online marketplace for online shopping and stays home safe during the COVID virus pandemic has been delivering me everything I need, starting from grocery and protective materials as well, I would recommend it, and it doses not require a prime if you not rush to get the items and can order for at least $25 or over and they going to ship it for free.

Helpful (0)

Thank you

Donna J.

1 review

2 helpful votes

“Wrong product”

June 2nd, 2020

Second time in the last month that I order something, and the wrong item received. Gave 2 stars, because they did refund my money. But not sure if I want to continue to shop with them. Frustrating to order what you want, but keep receiving things you have no use for. My last order was for an edger blade, instead I received air filters for a John Deer. Not sure if a mower or tractor, don't have a John Deer.

Helpful (2)

Thank you

Lillian R.

10 reviews

20 helpful votes

“Amazon has become the worst shopping website.”

May 10th, 2020

Very unhappy with the service at Amazon in the past 6 months. Not reliable at all. Customer service is no help at all...most their representatives are not able to help and many times are hard to understand because of their accent. Items ship extremely slow. I now only use Amazon to read reviews on products. Then I shop for those products on other websites. During the pandemic Amazon was the worst website. Taking 15 days to ship products is unacceptable. Such a shame to see this company go downhill with customer care and shipping.

Helpful (3)

Thank you

Kenneth C.

1 review

1 helpful vote

“Five stars”

January 31st, 2020

Nice product..Can't tell you how well it works because I had to send it back due to the color. It's not "brown" it's tan. (See photo) I'm renovating parts of my RV and needed BROWN to match what's in here from the manufacturer, I ordered BROWN and this clearly isn't going to work. It also isn't "ivory" shipped to me in error. I don't know what you call it, I just know it's not BROWN.

Helpful (1)

Thank you

Jcg H.

1 review

3 helpful votes

“Amazon is a thief”

April 18th, 2020

I purchased an item on Amazon which never made it into the package with the other stuff I ordered. Amazon is refusing to refund or replace the item. They have basically stolen my money since I never received an item I paid for and they are doing absolutely nothing to fix the issue. I have made several attempt to contact customer service, both via chat and email and I keep getting the same cookie cutter response.

Helpful (3)

Thank you

Doug J.

1 review

6 helpful votes

“Cancelled orderd”

February 17th, 2020

I ordered the same product on 3 seperate occasions over the course of 2 weeks with the order cancelled all 3 times due to "out of stock". Typical bait and switch by sellers to offer a package deal they never sell in hopes you'll buy individually at a higher price. Amazon continues to allow these sellers on their site. Buyer beware

Helpful (6)

Thank you

Nigel N.

5 reviews

22 helpful votes

“Amazon doesn't Allow Reviews”

April 4th, 2020

Amazon no longer allows its regular customers to write reviews on its site. To write a review, you have to spend a minimum of $50 Debit or Credit card purchases per year. Reviews can only be written by the wealthy. Poor customers can buy products from amazon but their voice doesn't count.

Helpful (3)

Thank you

Alex O.

2 reviews

1 helpful vote

“Great service and company”

January 17th, 2020

If you ever bought from Samsung or eBay. Will really appreciate Amazon. They would send a replacement right away, and give you a flexible window to return the defective product. Big respect for the service.

Helpful (0)

Thank you

JEAN M.

1 review

4 helpful votes

“Repeated Failure to Deliver Within Time Frame”

March 8th, 2020

This is the second or third time Amazon does not honor their delivery commitment. I ordered (Order# **************643) a Galaxy S20 case to be delivered on March 8, 2020.

Notification on my app says the delivery have not been made but after consulting with a representative over the phone, I was told that it was delivered based on notification they saw from the USPS website. In fact, they were correct. It read, "March 8, 2020 at 12:10 pm. Delivered, In/At Mailbox. AURORA, CO 80014" I found out later. However, when I went back to my mailbox, there were no keys and nothing was delivered. This is seriously starting to ruin the whole Amazon experience.

What I found more difficult is the ability to file a complaint with Amazon directly, or to leave a general review of Amazon because I am confident the seller isn't responsible for this. Leaving a negative review on the product will ruin the seller's reputation but would not serve the responsible parties, Amazon and its delivery partners.

After reading the review of another customer, it is becoming clear that this is Amazon's doing. The customer's, Katherine of Baltimore, MD, comments on consumer affairs read, "I've recently noticed a pattern in ordering from Amazon where when an order is placed within several minutes' cutoff for next or two day Prime delivery, the system stalls in placing the order so it will miss the cutoff and be bumped to the following day's delivery time from what it originally quoted. This is something that has happened multiple times and in a way that has caused me to be suspicious."

Helpful (4)

Thank you

123456...340

Q&A (54)

Question:

How do i cancel my account with amazon?i no longer have the e-mail that they sent me about the new rules.

Answer:

I would call their customer service dept. They are all pretty knowledgeable and helpful. Good luck.

By Konstantin P. over a year old

See more answers (21)

Question:

Has anyone had problems with shipping to australia?

Answer:

Bought a hair dryer for my daughter in Melbourne. Arrived no probs.

By Tony A. over a year old

See more answers (44)

Question:

Are all amazon products us dollars

Answer:

I have never shipped or had things shipped to or from Australia. Sorry

By Monica C. over a year old

See more answers (7)

Question:

Why amazon will not hold their vendors responsible for fleecing their customers. won lane ffleeced a 70 yr. old woman with breast cancer and amazon jumped on the band wagon and cheered for the crooks. told their customer eff you won lane says your a liar. no investigation nothing for a loyal customer for many years and has spent thousands of dollars on amazon. but now they can shove it up their cheating lying a-holes. anybody from amazon got and answer to the disloyalty you show to your customers and lick the butt of cheating, lying, grubbing vendors. shame shame on you both.

Answer:

This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.

By Paul H. over a year old

See more answers (4)

Question:

Hallo. i saw on your site a lot of discount on bulova womans watchers. is it realistic? are these watchers real?

Answer:

The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)

By John G. over a year old

See more answers (18)

Question:

Hi do you provide reviews on amazon.com

Answer:

Yes I do on the items I purchase and also through google and sitejabber

By LisaMarie O. over a year old

See more answers (3)

Question:

My order has been placed, confirmed, and waiting to be shipped. but amazon hasn't taken the funds out of my account yet. what does this mean?

Answer:

It takes longer if you don't pay monthly for Amazon prime.

By Robart B. over a year old

See more answers (3)

Question:

How does amazon factor in the postal cost

Answer:

The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.

By Kira S. over a year old

See more answers (3)

Question:

@mohamed: no. take your complaint directly to bbb. meanwhile, dispute this transaction with your credit card.

Answer:

you answer on the actual question I believe.

By Kira S. over a year old

See more answers (2)

Question:

I have a order video games 7 order..6 order come with normal box... and the order number seven come with big3x box my question is ...why the 6 box or 6 order its in normal package? and why the order number 7 is in big3x cartoon only 5pcs videogame inside and the borderlinx said its not there mistake coz they are just recive and deliver not they are the one who pack the package..i pay charge its make me sad

Answer:

I really don't understand. The box packaging doesn't matter really. But possibly go to Amazon customer service, and ask for help. You may be able to get the other video games too, and if not, you can always ask for a refund.

By Trinity S. over a year old

See more answers (11)

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Show all questions (54)

About the business

Amazon sells everything (almost).

How do I know I can trust these reviews about Amazon?

Sitejabber’s sole mission is to increase online transparency for consumers and businesses
Sitejabber has helped over 100M consumers make better purchasing decisions online
Suspicious reviews are flagged by our algorithms, moderators, and community members

Have a question about Amazon?

Amazon

Amazon

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“FIDAC Jump Rope : Perfect Workout Tool”

“Liars”

Reviews (8,607)

Rating

Timeframe

Other

Q&A (54)

How do i cancel my account with amazon?i no longer have the e-mail that they sent me about the new rules.

Has anyone had problems with shipping to australia?

Are all amazon products us dollars

Hallo. i saw on your site a lot of discount on bulova womans watchers. is it realistic? are these watchers real?

Hi do you provide reviews on amazon.com

My order has been placed, confirmed, and waiting to be shipped. but amazon hasn't taken the funds out of my account yet. what does this mean?

How does amazon factor in the postal cost

@mohamed: no. take your complaint directly to bbb. meanwhile, dispute this transaction with your credit card.

Can’t see your question? Ask to get answers from the Amazon staff and other customers.

Sitejabber for Business

About the business

How do I know I can trust these reviews about Amazon?