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India
1 review
1 helpful vote
Follow Vivek B.
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Worst online shopping app
June 17, 2022

This is worst app, it's a foreign company and its doing fraud to people. I had purchased few things from it but every time I got disappointed, my last order was a sport shoes, it was so bad quality, when I requested for return they are not taking any action. I have made 3 attempts, but no response.
Please don't shop for amazon. Try Indian app

Date of experience: June 17, 2022
Kansas
1 review
2 helpful votes
Follow Becky C.
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Terrible customer service today... BOO Amazon! I purchased a fire stick and remote less than six months ago, you deemed it defective and can only offer a 10% discount on a new remote. It's a small item but the principle of it is huge to me! The customers helped build your empire, treat us right.

Date of experience: December 8, 2019
Washington
9 reviews
9 helpful votes
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Great finds
May 16, 2022

Whoever doesn't know Amazon is really missing out. I often buy from this website. What I like the most about it is that you can find a variety of items from hundreds of different brands. They also have free books! Highly recommend.

Date of experience: May 16, 2022
Jamaica
2 reviews
1 helpful vote
Follow Nikki B.
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All my shopping experience has been great. The products always arrive in one piece. The only drawback is a different delivery date for certain item from a single order as I wish there was a way to get it all at once.

Date of experience: June 18, 2019
Texas
1 review
3 helpful votes
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I would of just asked for an Amazon gift card but I also was able to use my rewards card for my lunch I went to Taco Bell.So I purchased a baby bouncing door way swing for my grand son.

Date of experience: July 9, 2024
Arizona
2 reviews
3 helpful votes
Follow Michael P.
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Amazon is manipulating all reviews and posting only favorable 5 star review on products. Every product i reviewed with 5 stars was posted. Every review with 1 star was REJECTED with a note stating it does not meet their guidelines. Can we say SCAM? Someone is manipulating the site in their favor. While unsuspecting buyers are cheated out of what they expected to receive. When i called several times to complain i was hung up on, promised someone will get back to me in 24 hrs and it would be escalated to a higher dept... NOTHING has been done... all false promises to get me to go away.

Date of experience: May 15, 2023
Canada
5 reviews
16 helpful votes
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Amazon Kindle Publishing
December 7, 2016

Has anyone tried to self publish an e-book with Amazon Kindle. If you have then you will likely agree with me. Writing any kind of book takes 100's of hours. Then there's your cover and so on. I found this company to be an absolute nightmare every time I published a book. Your formatting will always be wrong and your book will look terrible even if you use their own software. They will accuse you of copyright infringement and reject your book over and over. Sure I sold a few books, but I don't think it was worth the aggravation. I would advise you to look elsewhere. The last straw for me came when they started rejecting images. Not content but images from an online source that offers freely available content. And by the way, their mobi file format is ancient history.

Date of experience: December 7, 2016
South Carolina
1 review
43 helpful votes
Follow Mary W.
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Amazon driver don't give a damn
June 7, 2021

I received a package today from Amazon that was atrocious. Why would a driver leave such a package on my doorstep. You want to know why because he didn't give a damn and calling Amazon to report him is like pulling teeth you have all these international customer service people who can care less of what you are complaining about. I'm going to think long and hard before ordering from them. Had to be a crack head

Date of experience: June 7, 2021
Arizona
1 review
0 helpful votes
Follow Gabe M.
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What a joke. How can a $1.42 trillion company justify raising shipping cost especially since inflation is rampant. Greedy and they make excuses about shipping costs. Most deliveries are by common people now. How sketchy is that. I've shopped at Walmart and they're just as good.

Date of experience: August 11, 2023
Maine
1 review
6 helpful votes
Follow Jessie R.
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Between all the China junk clothes with false good reviews and most brand name shoes being defective, Amazon will be losing me indefinitely as a customer. The last pair of Levi's I bought from them already had a hole above the back pocket. I believe they sell knock offs claiming to be name brand.

Date of experience: January 12, 2022
Tennessee
1 review
9 helpful votes
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Terrible company
January 6, 2022

When you're paying $13 a month for fast shipping times, and getting your products at the date they tell you, you expect those things to be a reality. At amazon, that's just not the case. I ordered a part for my computer because one of the other ones i had didn't fit, which already started my frustration (though it had nothing to do with amazon, still frustrated me). I placed an order for the part and it was lost in shipping. A different order i placed after came in late but came in before the other package. I am entirely upset that we pay 100+ dollars every year just for this to happen way too often.

Date of experience: January 6, 2022
Illinois
18 reviews
7 helpful votes
Follow Latasha W.
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I have ordered tons of stuff from Amazon and I always get them. The problem they have is with the food delivery is should be more drivers because waiting a day or two days because the slots are full leave me hungry.

In my recent two-day purchase everything came fast and package well, no complaints! I ordered some Black seed oil.

Date of experience: June 22, 2022
Canada
1 review
3 helpful votes
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Customer Service has Degraded since 2019
September 15, 2023

Order ending in 3034. Supervisor Elle P has no sympathy at all. No apology for the mistake of the warehouse person given me a wrong item. I ordered a mechanical keyboard and got fabric softener. She is so far away from North America that she doesn't care. She considers her behaviour acceptable to customers as her agent Jasper was exactly the same unapologetic for any mishap. It's just that wrong items get sent all the time and the company doesn't care...

Date of experience: September 15, 2023
North Carolina
10 reviews
10 helpful votes
Follow Christina N.
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I want to share my experiences with Amazon over the past year since I first registered my account with them.

First what I like...

- Affordable Prime yearly membership.
- Reduced Amazon HD music membership being a prime member
- speed of deliveries
- flexible return policy if I don't like or can't use the item I ordered (they even cover the return shipping sometimes)

What I don't like...

- Limited competition from other businesses lead to Amazon dominating the market which limits their motivation to offer even more affordable products.
- very political company that will not sell materials from people with views or opinions they deem offensive.

Overall buying from Amazon has been a good experience for me, but it is a company that must be held in check by us the people. With that being said I do recommend Amazon.

Date of experience: October 19, 2021
California
1 review
11 helpful votes
Follow Samantha H.
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Their driver lost my package, but because it was from a third party retailer they're telling me to eat it up & move on. I can't buy from a place that boasts its customer service when in actuality they don't care. The customer should never have to pay for the mistakes of the retailer. Talk about injustice!

Date of experience: February 15, 2022
Bangladesh
1 review
1 helpful vote
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I never knew a hair dryer could make such a difference! I have been using the same one for about 20 years... got this one and WOW! Whether I put my hair up or style it down this has me done in just a few minutes! II love the ION feature I can turn on or off. And it is so pretty too! [This review was collected as part of a promotion.]

Date of experience: May 2, 2019
Wisconsin
1 review
13 helpful votes
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Amazon seller account
March 15, 2020

Please never sale your products with Amazon Seller Central.
My experience has been frustrating with there difficult website to navigate. With lots of complicated rules. And there's so many things on their sellers website it's overwhelming. If you have questions about a product you're selling. They will most likely want you to email them. There is a way around it. When you have the Option to pick advertiser or seller. Pick advertiser and they'll suggest you give a email or phone number. Click the button that says immediate attention Call Me Now. Is how to reach customer service over the phone. Because they don't have a direct phone number line to call for help. I've spent way too many hours trying to figure out their website.

Date of experience: March 15, 2020
Australia
6 reviews
17 helpful votes
Follow Anon A.
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Have spent thousands with them over about twenty years.

Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable.

But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered.

No integrity.

Date of experience: July 5, 2021
Australia
1 review
31 helpful votes
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Worst Customer Service
October 12, 2021

I bought a gift on amazon.com.au via VPN since I'm based elsewhere. They "detected suspicious activity" on my account and froze my account across all amazon platforms. Now I had to provide evidence that it was in fact me, who ordered (which I did) and promised to review within 1-3 days. It's been a week and my account is still frozen. And no one answers my multiply query emails either. I can't use the customer service, because, guess what, you have to log in to use it.

Date of experience: October 12, 2021
New York
1 review
7 helpful votes
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Item was not delivered
November 26, 2022

My $19 item was not delivered and amazon reps in online chat did not want to talk to me about it, saying as per our records it was delivered, anything else we can do for you? I had to call Amazon for the first time in 20 years just to hear the same verbiage from amazon. There was no UPS record, note or email, there was no picture proof on their side, there was no package left ( we have a camera here) but they just would not resolve the issue, This is something new, and very disgusting

Date of experience: November 26, 2022

Overview

Amazon has a rating of 3 stars from 10,453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention customer service, free shipping and prime member. Amazon ranks 2nd among Marketplace sites.

service
1,463
value
1,372
shipping
1,386
returns
1,216
quality
1,310
+791